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Hotel Operation Manager Jobs in Springfield, MA (NOW HIRING)

Highgate Hotels

Chief Engineer

Windsor, CT · On-site

... management and a global portfolio of more than 400 hotels spanning North America, Europe, the ... the day-to-day operations of the engineering division. In the absence of the Director, the ...

Monarch Place

Front Desk Agent

Springfield, MA · On-site

$16.50/hr

... as assigned to support hotel operations and guest satisfaction Skills and Qualifications ... hotel management software - Excellent communication skills in English, both verbal and written ...

Monarch Place

Sales Admin

Springfield, MA · On-site

$20 - $27.50/hr

... M software - Ability to multitask and prioritize tasks effectively - Attention to detail and accuracy in data entry and documentation - Knowledge of hotel operations and sales processes is a plus ...

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All JobsHotel Operation JobsHotel Operation Manager JobsHotel Operation Manager Jobs in Springfield, MA

Hotel Operation Manager information

See Springfield, MA salary details

$29.9K

$54.9K

$92.7K

How much do hotel operation manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for hotel operation manager in Springfield, MA is $54,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $63,300.00 per year, depending on experience, location, and employer.

What does a hotel operation manager do?

A Hotel Operation Manager oversees the daily functions of a hotel to ensure smooth and efficient operations. Their responsibilities typically include managing staff, ensuring guest satisfaction, handling budgets, coordinating departments such as housekeeping, front desk, and maintenance, and implementing hotel policies and standards. They play a key role in maintaining high service quality, addressing guest issues, and optimizing hotel profitability. Ultimately, they ensure the hotel runs efficiently while providing an excellent guest experience.

What are the key skills and qualifications needed to thrive as a hotel operation manager, and why are they important?

To thrive as a Hotel Operation Manager, you need a solid background in hospitality management, business administration, and proven experience overseeing hotel operations. Familiarity with property management systems (PMS), booking software, and certifications like CHA (Certified Hotel Administrator) are typically required. Excellent leadership, problem-solving, and interpersonal skills help foster a positive work environment and guest satisfaction. These competencies are crucial for ensuring efficient hotel operations, high service standards, and profitability in a competitive industry.

What are some common challenges faced by hotel operation managers, and how are they typically addressed?

Hotel Operation Managers often face challenges such as ensuring consistent service quality across departments, managing high occupancy periods, and addressing guest concerns promptly. To overcome these, they implement standardized operating procedures, invest in staff training, and maintain clear communication channels with their team. Additionally, they regularly review guest feedback and collaborate closely with housekeeping, front desk, and food & beverage teams to proactively resolve issues and enhance guest satisfaction.

What are popular job titles related to Hotel Operation Manager jobs in Springfield, MA?

For Hotel Operation Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Hotel Operation Manager jobs in Springfield, MA look for?

The top searched job categories for Hotel Operation Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Hotel Operation Manager jobs?

Cities near Springfield, MA with the most Hotel Operation Manager job openings:

Hotel Operation Manager jobs near you
Infographic showing various Hotel Operation Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $54,851 per year, or $26.4 per hour.

Full Time Housekeeper $16.94 + Hourly Day shift

Schulte Companies

Windsor, CT

$16.94/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Room Attendant to join our team!

Working for Hilton earns you a substantial Employee Discount to all Hilton Hotels!!! This is great opportunity for planning summer vacations!!!

JOB DUTIES AND RESPONSIBILITIES

  • Full Time
  • Day shift- Shift starts at 8am weekdays and 9am on weekends
  • Willing to work weekends and holidays
  • *Sundays Required*
  • Ensure that rooms and public areas are cleaned and sanitized to company-mandated standards
  • Ensures that rooms have clean linen, bedding and towels
  • Understands and follows all safety and security procedures as mandated by the hotel
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants)
  • Ensures that rooms are stocked with soap, tissues, drinking glasses, etc.
  • Identify items that guests have left behind and report items utilizing hotel's lost and found procedures
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Hotel experience preferred but not required
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to multi-task
  • Must be able to stand majority of shift, bend, push, and/or lift up to 25-35 pounds
  • Ability to communicate effectively verbally and in writing
  • Team player
  • Ability to exceed expectations of guests
  • Knowledge of cleanliness standards
Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Hospitality Group you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
  • Work Today, Get Paid today, with Daily Pay!
  • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan + Company Match
  • Paid Parental Leave
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
  • Ensurethatroomsandpublicareasarecleanedandsanitizedto company-mandatedstandards
  • Ensures that rooms have clean linen, bedding andtowels
  • Understands and follows all safety and security procedures as mandated by the hotel
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation,andhotel surroundings (i.e. mall, restaurants)
  • Ensures that rooms are stocked with soap, tissues,drinking glasses,etc.
  • Identify itemsthatguestshaveleftbehindandreportitemsutilizing hotel's lost and found procedures
  • Other duties as assigned
EDUCATION AND EXPERIENCE
  • High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
  • Ability tomulti-task
  • Abilitytocommunicateeffectivelyverballyandinwriting
  • Teamplayer
  • Ability to exceed expectations ofguests
  • Knowledge of cleanliness standards
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.This position is tipped eligible.Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
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About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

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