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Hotel Guest Service Associate Jobs (NOW HIRING)

Tru by Hilton

Hotel Guest Service Agent

Montgomery, AL · On-site

$14.75 - $18.75/hr

Preferably 1 year experience in hotel or customer service. Computer Experience Proficiency in ... Engage every guest in conversation and recognition. * Resolve any guest issue immediately.

Element Hotel

Hotel Guest Service Rep

Iowa City, IA · On-site

$11.75 - $14.25/hr

... hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. * Answers inquiries pertaining to hotel services; registration of ...

Element Hotel

Hotel Guest Service Rep

Iowa City, IA · On-site

$11.75 - $14.25/hr

... hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. * Answers inquiries pertaining to hotel services; registration of ...

Element Hotel

Hotel Guest Service Rep

Iowa City, IA

$11.75 - $14.25/hr

... hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. * Answers inquiries pertaining to hotel services; registration of ...

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How much do hotel guest service associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hotel guest service associate in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is the role of a hotel guest service associate in a hotel?

A hotel guest service associate is responsible for assisting guests with check-in and check-out, addressing inquiries, providing information about hotel amenities and local attractions, and ensuring a positive guest experience. They often handle reservations, manage guest requests, and maintain a welcoming environment using communication and customer service skills.

What cities are hiring for Hotel Guest Service Associate jobs?

Cities with the most Hotel Guest Service Associate job openings:

What states have the most Hotel Guest Service Associate jobs?

States with the most job openings for Hotel Guest Service Associate jobs include:

What are popular job titles related to Hotel Guest Service Associate jobs?

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Infographic showing various Hotel Guest Service Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,084 per year, or $15.9 per hour.

Hotel Guest Service Representative

Madison, WI • On-site

Madison East DoubleTree by Hilton
See more jobs at Madison East DoubleTree by Hiltonexternal

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Hotel Guest Service Representative, DoubleTree by Hilton Madison East
Join a 2025 USA Today Top Workplace Winner!
Starting at $16.00/hour, experienced candidates may qualify for a higher wage
Flexible availability required Monday to Friday, Weekends, and Holidays
Open to Morning and Evening shifts
Fluent English required
Why You'll Love Working Here
The Hotel Guest Service Representative position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East
How You'll Make An ImpactThe Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property's phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
  • Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
  • Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' requests and complaints to meet and exceed guest expectations
  • Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
  • Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Likes
  • Customer service experience
  • Accurate cash handling experience
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Positive attitude, outgoing, friendly
  • Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?
The DoubleTree by Hilton Madison East is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement

Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day - earn bonuses for going above and beyond to support team and guests
  • Everyone Sells - earn cash for bringing in business to our properties
  • Paid Volunteer hours - Earn money for community service

Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs

Financial Support
  • Same-day pay options
  • Referral bonus - earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on .
NCG Hospitality is proud to be an Equal Opportunity Employer.
Compensation: $16.00 per hour

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