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Hotel Guest Service Associate Jobs in Springfield, MA

Global Partners

Guest Service Associate

Blandford, MA · On-site

$16.05 - $19.26/hr

Guest Service Associate Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks. At Global Partners, business ...

HYATT Hotels

Guest Service Agent

Windsor Locks, CT · On-site

$14.50 - $18.50/hr

Guest Service Agent At Waterford Hotel Group we pride ourselves on cultivating a workplace that ... Hotel Discounts- It's one of the biggest industry perks. Shoes for Crews- All associates are ...

The Goodwin Hotel

Guest Service Agent

Hartford, CT · On-site

$15.25 - $19.25/hr

About the Goodwin Hotel: Located in downtown Hartford, The Goodwin Hotel is a historic luxury ... Responsible for collecting payment for services rendered during a guest stay, and for meeting many ...

The Rittenhouse Hotel

Guest Service Agent

Glastonbury, CT · On-site

$15 - $19/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and ...

RMS Companies

Guest Service Agent

Hartford, CT · On-site

$15.25 - $19.25/hr

About the Goodwin Hotel: Located in downtown Hartford, The Goodwin Hotel is a historic luxury ... Responsible for collecting payment for services rendered during a guest stay, and for meeting many ...

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All JobsHotel Guest Service Associate JobsHotel Guest Service Associate Jobs in Springfield, MA

Hotel Guest Service Associate information

See Springfield, MA salary details

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How much do hotel guest service associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hotel guest service associate in Springfield, MA is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.26 per hour, depending on experience, location, and employer.

What is the role of a hotel guest service associate in a hotel?

A hotel guest service associate is responsible for assisting guests with check-in and check-out, addressing inquiries, providing information about hotel amenities and local attractions, and ensuring a positive guest experience. They often handle reservations, manage guest requests, and maintain a welcoming environment using communication and customer service skills.
Infographic showing various Hotel Guest Service Associate job openings in Springfield, MA as of August 2026, with employment types broken down into 46% Full Time, and 54% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,969 per year, or $15.9 per hour.

Hotel Guest Service Agent - Part time

Sturbridge, MA • On-site

River Link Hotels
See more jobs at River Link Hotelsexternal

$16 - $16.50/hr

Full-time, Part-time

Posted 8 days ago

Job description

The award winning Comfort Inn & Suites Sturbridge is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced environment. Must be able to Multi-task. This is for a part time position that could turn into full time. Must be able to work both first and second shifts, as well as weekends.
  • Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
  • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
  • Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
  • Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer.
  • Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
  • All other duties as assigned or needed.
  • Help with other departments as needed
  • Weekends and holidays are required.
  • individual will be working both AM and PM shifts.

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