1

Hotel General Manager Jobs in Puerto Rico (NOW HIRING)

You will help the General Manager, ensuring that every shift operates smoothly. You'll also assist with local store marketing to help reach sale and profit goals while helping team members through ...

next page

Showing results 1-20

Hotel General Manager information

What does a hotel general manager do?

As a hotel general manager, you ensure that the guests in the hotel are safe, comfortable, and satisfied during their stay. Hotel general managers are responsible for the management of the hotel staff, including cleaning personnel, desk agents, security, and food service employees. You will inspect the property and address any specific needs with the department heads, as well as overseeing budgeting, payroll, purchasing, and operations.

What does a hotel general manager do?

A Hotel General Manager oversees the daily operations of a hotel, ensuring that all departments—from front desk and housekeeping to food services and maintenance—run smoothly. They are responsible for managing staff, maintaining high guest satisfaction, setting budgets, and implementing policies to maximize profitability. Additionally, Hotel General Managers handle guest concerns, ensure compliance with health and safety regulations, and often play a key role in marketing and sales strategies. Their leadership is crucial for the hotel's reputation and financial success.

What are the key skills and qualifications needed to thrive as a hotel general manager, and why are they important?

To thrive as a Hotel General Manager, you need strong leadership, financial management, and hospitality operations expertise, typically supported by a degree in hospitality management or business. Familiarity with property management systems (PMS), revenue management tools, and certifications like CHA (Certified Hotel Administrator) are commonly required. Exceptional interpersonal skills, problem-solving abilities, and effective communication help build strong teams and deliver outstanding guest experiences. These skills are vital for ensuring smooth operations, maximizing profitability, and maintaining high guest satisfaction in a competitive hospitality environment.

What are some common challenges hotel general managers face when leading diverse teams?

Hotel General Managers often oversee teams with staff from varied cultural and professional backgrounds, which can create challenges in communication, conflict resolution, and maintaining consistent service standards. Navigating these differences requires strong interpersonal skills and adaptability, as well as implementing effective training and clear policies. Successful GMs foster an inclusive environment where all team members feel valued and motivated, leading to better guest experiences and smoother operations.

What is the difference between Hotel General Manager vs Hotel Operations Manager?

AspectHotel General ManagerHotel Operations Manager
CredentialsExperience in hotel management, often a degree in hospitality or related fieldExperience in hotel operations, hospitality management, or related certifications
Work EnvironmentOversees entire hotel, including staff, guest services, and financial performanceFocuses on daily operations, staff management, and service quality within specific departments
Employer & Industry UsageCommonly employed in hotels, resorts, and large hospitality establishments

The Hotel General Manager is responsible for the overall success of the hotel, including strategic planning and financial oversight. The Hotel Operations Manager concentrates on managing daily operations and ensuring service standards. While both roles require hospitality experience, the General Manager has broader responsibilities overseeing the entire property.

What are popular job titles related to Hotel General Manager jobs in Puerto Rico?

For Hotel General Manager jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Hotel General Manager jobs in Puerto Rico look for?

The top searched job categories for Hotel General Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Hotel General Manager jobs?

Cities in Puerto Rico with the most Hotel General Manager job openings:

Infographic showing various Hotel General Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Director of Finance

The Condado Plaza Hotel

San Juan, PR • On-site

Full-time

Re-posted 13 days ago


Job description

 

Responsible for overseeing, directing, and administering all financial operations of the hotel under a 
 strong and organized control environment, with a continuous objective to deliver outstanding guest 
 service combined with financial profitability. 

  • Direct and administer all financial operations of the hotel to include, but not limited to, asset 
     protection, financial reporting, systems management, keeping financial records, hotel-wide 
     budget and forecasting and department management.
     • Responsible to keep accurate financial records and financial statements of the hotel ensuring
     compliance with all Generally Accepted Accounting Principles (GAAP), local and International 
     Financial Reporting Standards (IFRS) and Uniform System of Accounts for the Lodging Industry 
     (USALI).
     • Serve as financial advisor to hotel General Manager, management and owners. Develops, analyzes, and interprets statistical and accounting information and implements cost and expense control measures to
     maintain and achieve operating results in terms of profitability, performance against budget, and 
     other matters bearing on the fiscal soundness and operating effectiveness of the organization.
     • Responsible to ensure compliance and a well-controlled environment aligned with Hilton standard 
     policies and procedures. Also, responsible to develop and maintain internal specific policies as 
     required.
     • Maintain and ensure a strong, consistent communication and relations with Owners’
     representatives. Ensure all reports required by ownership are consistently managed, produced,
     and timely delivered.
     • Monitor and approve all sales, purchases, salaries, and expenses of the hotel.
     • Responsible for timely compliance with all federal, state, and local corporate, payroll, social 
     security and other applicable taxes or contributions.
     • Coordinates and directs the preparation of the budget and financial forecasts.
     • Ensure that all licenses, permits, and insurance policies are current and in compliance with local, 
     state, and Federal requirements. 
     • Monitors all contracts and agreements and advise hotel management of the terms, conditions,
     and benefits.
     • Provides financial oversight of the capital expenditure process. Ensures capital projects are 
     completed within established critical path, financial projections and ensures all requests are 
     properly documented and approved locally or at regional level when required. 
     • Assist and counsel department heads in the interpretation and analysis of financial data, 
     recommending courses of action to maximize hotel profitability.
     • Monitor and develop team member performance to include, but not limited to, providing
     supervision and professional development, scheduling, conducting counseling and evaluations 
     and delivering recognition and reward.
     • Recruit, interview, and train accounting team members.
  • Knowledge of federal, state, social security, and local regulations (preferred)
     • Strong leadership, management, and people skills
     • Spanish proficiency and business fluency in English.
     • Advanced-level Microsoft Excel and Power Points skills.
     Specific Job Knowledge, Skill, Ability and Competencies to be measured in the selection process:
     • Knowledge of departmental and hotel operations.
     • Knowledge of business law, federal, state, and local taxes, as well as Department of Labor 
     regulations.
     • Knowledge of insurance, employee benefits, claims and liability.
     • Ability to read, write, and speak the English language to communicate effectively.
     • Ability to exercise judgment in evaluating situations and in making sound decisions.
     • Ability to analyze and interpret financial data.
     • Leadership and organizational skills (team orientation, flexible, adaptable).
     • Ability to analyze large volume of complex financial information from many sources and create 
     reports, forecasts projections.
     • Good understanding of complex computerized financial systems.
     • Knowledge of Uniform Systems of Accounting.
  • Knowledge of M3 accounting system and ADP