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Hotel General Manager Jobs in Puerto Rico (NOW HIRING)

Marriott

Hotel Manager

San Juan, PR · On-site

$65K - $75K/yr

This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel ...

Marriott International

Hotel Manager

San Juan, PR · On-site

$65K - $75K/yr

This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel ...

The Condado Plaza Hotel

PR · On-site

... hotel General Manager, management and owners. Develops, analyzes, and interprets statistical and accounting information and implements cost and expense control measures to maintain and achieve ...

The Condado Plaza Hotel

PR · On-site

... hotel General Manager, management and owners. Develops, analyzes, and interprets statistical and accounting information and implements cost and expense control measures to maintain and achieve ...

COSTA MANAGEMENT LLC

PR · On-site

General Manager - Luxury Resort Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations About Us Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled ...

Wahlburgers

PR · On-site

The Restaurant General Manager (GM) oversees the restaurant's daily operations, ensuring excellent customer service, high-quality food, and adherence to health and safety regulations. The GM is ...

The Condado Plaza Hotel

PR · On-site

$39K/yr

Foot patrol of the interior and perimeter of the hotel to observe and identify potential security ... Any other tasks assigned by General Manager or Security Director. Requisitions: * Full availability

The Condado Plaza Hotel

PR · On-site

$39K/yr

Foot patrol of the interior and perimeter of the hotel to observe and identify potential security ... Any other tasks assigned by General Manager or Security Director. Requisitions: * Full availability

Wahlburgers

PR · On-site

The Assistant General Manager (AGM) is responsible for supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and ...

Rio Mar Hospitality Management

PR · On-site

... General Manager. Education & Experience: • At least 5 years of progressive hotel operations / sales experience; or a 4 year college degree and at least 3 year of related experience; or a 2year ...

The Condado Plaza Hotel

PR · On-site

* Foot patrol of the interior and perimeter of the hotel to observe and identify potential security ... Any other tasks assigned by General Manager or Security Director.

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Hotel General Manager information

Is a hotel GM a stressful job?

A hotel general manager oversees daily operations, staff management, and guest satisfaction, which can involve high-pressure situations and long hours, especially during peak seasons or emergencies. The role requires strong organizational, problem-solving, and leadership skills to handle the demands of running a hotel effectively.

What Does a Hotel General Manager Do?

As a hotel general manager, you ensure that the guests in the hotel are safe, comfortable, and satisfied during their stay. Hotel general managers are responsible for the management of the hotel staff, including cleaning personnel, desk agents, security, and food service employees. You will inspect the property and address any specific needs with the department heads, as well as overseeing budgeting, payroll, purchasing, and operations.

How much do hotel general managers earn?

Hotel general managers typically earn a median annual salary of around $70,000 to $120,000, depending on the size and location of the property, as well as experience and certifications. Larger hotels and resorts tend to offer higher compensation, and many managers receive performance-based bonuses and benefits.

What's the highest paying hotel GM job?

The highest paying hotel general manager positions are typically at luxury or flagship properties, especially those operated by major international hotel chains. Salaries can exceed $150,000 annually, with some top executives earning over $200,000 including bonuses and profit sharing, depending on the hotel's size, location, and performance. Advanced management skills and industry experience are key factors influencing compensation.

What does a Hotel General Manager do?

A Hotel General Manager oversees the daily operations of a hotel, ensuring that all departments—from front desk and housekeeping to food services and maintenance—run smoothly. They are responsible for managing staff, maintaining high guest satisfaction, setting budgets, and implementing policies to maximize profitability. Additionally, Hotel General Managers handle guest concerns, ensure compliance with health and safety regulations, and often play a key role in marketing and sales strategies. Their leadership is crucial for the hotel's reputation and financial success.

What are the key skills and qualifications needed to thrive as a Hotel General Manager, and why are they important?

To thrive as a Hotel General Manager, you need strong leadership, financial management, and hospitality operations expertise, typically supported by a degree in hospitality management or business. Familiarity with property management systems (PMS), revenue management tools, and certifications like CHA (Certified Hotel Administrator) are commonly required. Exceptional interpersonal skills, problem-solving abilities, and effective communication help build strong teams and deliver outstanding guest experiences. These skills are vital for ensuring smooth operations, maximizing profitability, and maintaining high guest satisfaction in a competitive hospitality environment.

What are some common challenges Hotel General Managers face when leading diverse teams?

Hotel General Managers often oversee teams with staff from varied cultural and professional backgrounds, which can create challenges in communication, conflict resolution, and maintaining consistent service standards. Navigating these differences requires strong interpersonal skills and adaptability, as well as implementing effective training and clear policies. Successful GMs foster an inclusive environment where all team members feel valued and motivated, leading to better guest experiences and smoother operations.

What does the general manager do in a hotel?

A hotel general manager oversees daily operations, including managing staff, ensuring guest satisfaction, controlling budgets, and maintaining quality standards. They coordinate departments such as front desk, housekeeping, and food service to ensure smooth functioning and profitability.

What is the difference between Hotel General Manager vs Hotel Operations Manager?

AspectHotel General ManagerHotel Operations Manager
CredentialsExperience in hotel management, often a degree in hospitality or related fieldExperience in hotel operations, hospitality management, or related certifications
Work EnvironmentOversees entire hotel, including staff, guest services, and financial performanceFocuses on daily operations, staff management, and service quality within specific departments
Employer & Industry UsageCommonly employed in hotels, resorts, and large hospitality establishments

The Hotel General Manager is responsible for the overall success of the hotel, including strategic planning and financial oversight. The Hotel Operations Manager concentrates on managing daily operations and ensuring service standards. While both roles require hospitality experience, the General Manager has broader responsibilities overseeing the entire property.

More about Hotel General Manager jobs
What job categories do people searching Hotel General Manager jobs in Puerto Rico look for? The top searched job categories for Hotel General Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Hotel General Manager jobs? Cities in Puerto Rico with the most Hotel General Manager job openings:
Hotel General Manager jobs near you
Infographic showing various Hotel General Manager job openings in Puerto Rico as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Hotel Manager

Hotel Manager

Marriott

San Juan, PR • On-site

$65K - $75K/yr

Full-time

Posted 16 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,180 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Hotel Manager
 
Alma San Juan Hotel | Old San Juan, Puerto Rico
 
Join Alma San Juan
 
At Alma San Juan, we believe hospitality is more than service-it's about creating meaningful experiences. As a 56-room lifestyle hotel in the heart of Old San Juan and part of Marriott's Autograph Collection, we are dedicated to delivering exceptional guest experiences through personalized service, thoughtful design, and outstanding culinary offerings.
 
Our property features:
Mar y Rosa - a vibrant rooftop dining experience
Andaluz - refined haute cuisine in an elegant setting
Cafe at Alma - a contemporary cafe serving locals and travelers alike
 
We are seeking a passionate and experienced Hotel Manager to join our leadership team and help drive operational excellence, guest satisfaction, and team development.
 
Position Summary
 
Reporting directly to the Managing Director, the Hotel Manager serves as the second-in-command of the hotel operation and oversees the daily management of Front Office, Housekeeping, and Engineering departments.
 
This role is ideal for an experienced hospitality leader looking to expand their operational expertise and prepare for future General Manager opportunities within a Marriott-branded lifestyle hotel environment.
 
Key Responsibilities
 
Operational Leadership
 
Oversee Front Office, Housekeeping, and Engineering operations.
Serve as Manager on Duty as needed.
Ensure compliance with Marriott Autograph Collection standards.
Maintain operational excellence and service consistency.
 
Guest Experience
 
Deliver exceptional guest satisfaction throughout the entire guest journey.
Resolve guest concerns and service recovery situations promptly.
Oversee VIP, owner, and special guest requests.
 
Team Leadership & Development
 
Lead, coach, and develop department leaders and associates.
Support recruitment, training, performance management, and succession planning.
Foster a culture of accountability, teamwork, and hospitality excellence.
 
Financial & Business Performance
 
Support budgeting, forecasting, labor management, and expense control.
Monitor departmental productivity and operational efficiency.
Drive continuous improvement through guest feedback and performance metrics.
 
 
Qualifications
 
Required
 
Minimum 5 years of progressive hotel operations leadership experience.
Experience managing Front Office, Housekeeping, and/or Engineering teams.
Strong leadership, communication, and problem-solving skills.
Bilingual in English and Spanish.
Availability to work evenings, weekends, holidays, and rotating schedules.
 
Preferred
 
Bachelor's degree in Hospitality Management, Business Administration, or related field.
Marriott International experience.
Experience in lifestyle, luxury, boutique, or Autograph Collection hotels.
 
What We're Looking For
 
The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment, inspires teams to perform at their best, and is passionate about creating memorable guest experiences.
 
If you're ready to take the next step in your hospitality leadership career, we'd love to hear from you.
 
Apply today and become part of the Alma San Juan experience.

The position offers a salary of $65,000 - $75,000 (based on experience) and includes 15 days of vacation per year, 12 sick days, 100% employee coverage under our medical plan, parking, a $50/month phone allowance, a birthday day off with a $50 bonus, holidays with a compensatory day off, and benefits at our restaurants and within the hotel (30% discount). All applicable Marriott benefits, relocation is negotiable.

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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