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Hotel Front Office Supervisor Jobs (NOW HIRING)

Mohegan

Hotel Front Office Supervisor

Wilkes Barre, PA · On-site

$17.10/hr

... to the appropriate hotel management. Ensures front desk staff is trained in all front desk ... Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to ...

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Hotel Front Office Supervisor information

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$23K

$49.2K

$70K

How much do hotel front office supervisor jobs pay per year?

As of Sep 12, 2026, the average yearly pay for hotel front office supervisor in the United States is $49,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a hotel front office supervisor?

Hotel Front Office Supervisors are hospitality professionals responsible for overseeing the daily operations of a hotel's front desk and reception area. They supervise front desk staff, ensure guest check-ins and check-outs run smoothly, handle guest complaints, and coordinate with other departments to provide excellent customer service. Their role is crucial in creating a positive first impression for guests and maintaining high standards of service throughout their stay.

What are the key skills and qualifications needed to thrive as a hotel front office supervisor?

To thrive as a Hotel Front Office Supervisor, you need strong organizational skills, customer service expertise, and a background in hospitality management or a related field, often supported by prior front desk experience. Familiarity with property management systems (PMS) like Opera or Maestro, and knowledge of front office procedures, are typically required. Exceptional communication, leadership, and problem-solving abilities help you manage staff and ensure guest satisfaction. These skills are vital for maintaining smooth operations, delivering excellent guest experiences, and effectively leading the front desk team.

What are some common challenges faced by hotel front office supervisors and how can they be managed effectively?

Hotel Front Office Supervisors frequently encounter challenges such as managing guest complaints, coordinating staff schedules, and ensuring smooth communication between departments. Handling high guest traffic during peak hours while maintaining service quality requires strong multitasking and problem-solving skills. Effective supervisors proactively train their teams, implement clear communication protocols, and use hotel management software to streamline operations. Building positive relationships with guests and staff also helps resolve issues quickly and fosters a supportive work environment.

What is the difference between Hotel Front Office Supervisor vs Hotel Receptionist?

AspectHotel Front Office SupervisorHotel Receptionist
ResponsibilitiesOversees front desk operations, supervises staff, handles guest issues, manages reservationsGreets guests, checks in/out guests, answers inquiries, manages reservations
Required SkillsCustomer service, leadership, communication, problem-solvingCustomer service, communication, organization
CertificationsHospitality or hotel management certifications often preferredCustomer service or hospitality training
Work EnvironmentSupervisory role in hotel front desk, often involves shift managementFront desk area, direct guest interaction

The Hotel Front Office Supervisor typically has more responsibilities, including supervising staff and managing operations, while the Hotel Receptionist focuses on guest check-in/out and inquiries. Both roles require strong customer service skills, but the supervisor position often requires additional leadership experience and certifications.

What cities are hiring for Hotel Front Office Supervisor jobs?

Cities with the most Hotel Front Office Supervisor job openings:

What states have the most Hotel Front Office Supervisor jobs?

States with the most job openings for Hotel Front Office Supervisor jobs include:

What are popular job titles related to Hotel Front Office Supervisor jobs?

For Hotel Front Office Supervisor jobs, the most frequently searched job titles are:

Hotel Front Office Supervisor jobs near you
Infographic showing various Hotel Front Office Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $49,217 per year, or $23.7 per hour.

Hotel Front Office Supervisor

Phoenix, AZ • On-site

Crestview Management, LLC
Real Estate • 11 - 50 employees
Learn more about Crestview Management, LLCexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Hotel Front Office Supervisor
Job Description
The Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
  • Supervise front desk staff and ensure that they are providing excellent customer service.
  • Train new front desk staff and provide ongoing training to existing staff.
  • Manage guest check-in and check-out processes.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Ensure that all front desk procedures are followed and that all guest information is kept confidential.
  • Coordinate with other hotel departments to ensure that guest needs are met.
  • Assist with room reservations and cancellations.
  • Prepare daily reports and communicate with hotel management.
  • Maintain a clean and organized front desk area.
Requirements:
  • High school diploma or equivalent
  • Previous experience in a hotel front desk or customer service role
  • Strong leadership and communication skills
  • Ability to multitask and work in a fast-paced environment.
  • Excellent problem-solving skills
  • Proficient in Microsoft Office and hotel management software
  • Flexible schedule, including weekends and holidays.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.

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