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Hotel Front Office Receptionist Jobs in Riverside, IL

K2services

Receptionist

Chicago, IL · On-site

$20.54/hr

Candidate must have prior experience in a hotel front desk or corporate office environment ... Receptionist * Location: Chicago IL 60605 * Schedule: Monday - Friday, 8:00 AM - 5:00 PM * Pay Rate ...

Accor Hotels

Assistant Front Office Manager

Chicago, IL · On-site

$58 - $71/hr

WELCOME TO SWISSÔTEL CHICAGO Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and ... Assistant Front Office Manager WHAT YOU WILL BE DOING: You are an inspiring leader who loves to ...

Hyatt

Front Office Agent (Full Time)

Chicago, IL · On-site

$26.75/hr

If you are hosting a meeting or event, our hotel gives you direct access to more than 2.8 million ... Front Office colleagues are responsible for the guest registration process and communication of ...

Opensity Solutions

Receptionist

Chicago, IL · On-site

$20.54/hr

Candidate must have prior experience in a hotel front desk or corporate office environment ... Receptionist * Location: Chicago IL 60605 * Schedule: Monday - Friday, 8:00 AM - 5:00 PM * Pay Rate ...

AccorHotel

Front Office Manager

Chicago, IL · On-site

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold ... Reporting to the Director of Front Office, your responsibilities and essential job functions ...

Loews Hotels

Assistant Front Office Manager

Rosemont, IL · On-site

$48K - $60K/yr

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our ... An experienced and dynamic Assistant Front Office Manager who will lead the guest services team ...

AccorHotel

Front Office Manager

Chicago, IL · On-site

Our hotel boasts 686 spacious guestrooms and suites, including 83 newly renovated Fairmont Gold ... Reporting to the Director of Front Office, your responsibilities and essential job functions ...

AccorHotel

Assistant Front Office Manager

Chicago, IL · On-site

$64K/yr

WELCOME TO SWISSOTEL CHICAGO Swissotel Chicago is a luxury 4 diamond hotel with 662 rooms and ... Assistant Front Office Manager WHAT YOU WILL BE DOING: You are an inspiring leader who loves to ...

Chuan Spa

Assistant Front Office Manager

Chicago, IL · On-site

$63 - $79/hr

Ensure that all colleagues are adhering to all hotel policies, standards, procedures and regulations, needs to be able to perform all front office functions. Responsible for selection, training and ...

AccorHotel

Assistant Front Office Manager

Chicago, IL · On-site

$64K/yr

WELCOME TO SWISSÔTEL CHICAGO Swissôtel Chicago is a luxury 4 diamond hotel with 662 rooms and ... Assistant Front Office Manager WHAT YOU WILL BE DOING: You are an inspiring leader who loves to ...

Onni Group

Front Office Manager

Chicago, IL · On-site

The Front Office Manager (FOM) has direct oversight of the daily activities of the Guest Service ... Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel ...

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All JobsHotel Front Office Receptionist JobsHotel Front Office Receptionist Jobs in Riverside, IL

Hotel Front Office Receptionist information

See Riverside, IL salary details

$11

$17

$22

How much do hotel front office receptionist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel front office receptionist in Riverside, IL is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.85 per hour, depending on experience, location, and employer.

What does a hotel front office receptionist do?

A Hotel Front Office Receptionist is responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local attractions. They answer phone calls, respond to guest inquiries, and coordinate with housekeeping and other departments to ensure a pleasant stay for guests. Receptionists also handle payment processing, resolve guest complaints, and maintain accurate records of room availability. Their role is crucial for creating a positive first impression and ensuring smooth operations at the hotel's front desk.

What are the key skills and qualifications needed to thrive as a hotel front office receptionist?

To thrive as a Hotel Front Office Receptionist, you need strong customer service, organizational, and multitasking abilities, typically supported by at least a high school diploma and basic computer proficiency. Familiarity with property management systems (PMS) like Opera or Fidelio and reservation software is commonly required. Excellent communication, problem-solving, and interpersonal skills help you create positive guest experiences and handle stressful situations gracefully. These skills and qualities are crucial for ensuring smooth hotel operations, guest satisfaction, and efficient front desk service.

What are some common challenges faced by hotel front office receptionists and how can they be managed?

Hotel Front Office Receptionists often encounter challenges such as managing high guest volumes during peak check-in/check-out times, handling difficult guest requests or complaints, and efficiently coordinating with housekeeping and maintenance teams. Effective communication, strong organizational skills, and staying calm under pressure are key to overcoming these obstacles. Most hotels provide training and support, and teamwork is encouraged to ensure smooth operations and excellent guest service.

What is the difference between Hotel Front Office Receptionist vs Hotel Concierge?

AspectHotel Front Office ReceptionistHotel Concierge
Primary RoleHandles guest check-in/check-out, reservations, and front desk inquiriesProvides personalized guest services, local information, and special arrangements
CredentialsHigh school diploma or equivalent; hospitality certifications beneficialSimilar credentials; customer service experience preferred
Work EnvironmentFront desk area in hotels, busy and customer-focusedLobby or guest service areas, often more personalized interactions
Industry UsageCommonly employed at hotel front desks worldwideFound in upscale hotels and resorts offering personalized services

While both roles involve guest interaction, the Hotel Front Office Receptionist primarily manages check-ins, reservations, and administrative tasks at the front desk. The Hotel Concierge focuses on enhancing guest experiences through personalized services, local recommendations, and special arrangements. Both roles require strong customer service skills and hospitality knowledge, but their daily responsibilities differ in scope and focus.

How much do they pay a hotel front office receptionist?

The average hourly wage for a hotel front office receptionist typically ranges from $10 to $15, with annual salaries between $20,000 and $30,000 depending on experience, location, and hotel size. Some positions may offer additional benefits such as tips, health insurance, or shift differentials.

How to become a hotel front office receptionist?

To become a hotel front office receptionist, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or office administration can be beneficial, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certification in customer service or hospitality management.

Which hotel front office receptionist job pays the most?

The highest-paying hotel front office receptionist jobs are typically found in luxury hotels, resorts, or high-end establishments, often offering salaries that can exceed $40,000 annually. Factors such as experience, location, and additional responsibilities like multilingual skills or supervisory roles can increase earning potential.

What are popular job titles related to Hotel Front Office Receptionist jobs in Riverside, IL?

For Hotel Front Office Receptionist jobs in Riverside, IL, the most frequently searched job titles are:

What job categories do people searching Hotel Front Office Receptionist jobs in Riverside, IL look for?

The top searched job categories for Hotel Front Office Receptionist jobs in Riverside, IL are:

What cities near Riverside, IL are hiring for Hotel Front Office Receptionist jobs?

Cities near Riverside, IL with the most Hotel Front Office Receptionist job openings:

Hotel Front Office Receptionist jobs near you

Front Desk Agent

Hilton Garden Inn Chicago Downtown Riverwalk

Chicago, IL • On-site

$14.75 - $18.50/hr

Full-time

Re-posted 26 days ago

Job description

Responsibilities

  • We are seeking a friendly, dependable, and experienced Front Desk Agent to join our dynamic team at Hilton. This full-time position requires hotel front desk experience, a commitment to exceptional guest service, and the availability to work shifts between 12:00 PM and 11:00 PM, including weekends and holidays. The ideal candidate is punctual, professional, and thrives in a fast-paced hospitality environment.

    Key Responsibilities:

    • Greet and welcome guests promptly and courteously upon arrival.

    • Check guests in and out efficiently using the property management system (PEP).

    • Process guest payments, room charges, and other transactions accurately.

    • Provide guests with information about hotel amenities, services, and local attractions.

    • Resolve guest concerns and complaints with professionalism and urgency.

    • Ensure all guest interactions meet Hilton brand standards for service and presentation.

    • Answer phone calls, handle reservations, and respond to inquiries in a timely manner.

    • Maintain a clean and organized front desk and lobby area.

    • Coordinate with housekeeping and maintenance teams to fulfill guest requests.

    • Follow daily checklists, shift reports, and standard operating procedures.

    • Uphold safety and security procedures for guests and hotel property.

    • Perform other related duties as assigned by the Front Office leadership team.

    Qualifications:

    • Previous hotel front desk experience is required (Hilton brand experience is a plus).

    • Must be able to work a flexible schedule between 12:00 PM and 8:00 PM, including weekends and holidays.

    • Strong interpersonal, communication, and customer service skills.

    • Proficient in using hotel management software and standard office equipment.

    • Ability to handle cash, credit cards, and perform basic math functions.

    • Reliable and punctual with a professional appearance and demeanor.

    • Able to stand for extended periods and perform physical tasks associated with front desk duties.

    Why Join Our Team:

    • Work with a globally recognized brand known for excellence in hospitality.

    • Be part of a collaborative and supportive team environment.

    • Opportunities for training, development, and career advancement.

    • Competitive pay and benefits available to full-time team members.

    To Apply:
    Please submit your resume and brief cover letter outlining your front desk experience and availability. We look forward to welcoming a new team member who shares our passion for service and hospitality excellence.

Qualifications

  • 1 year of hotel front desk preferred
  • High school diploma or equivalent
  • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to walk and climb/descend stairs approximately 20% of the time
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • Must be able to regularly lift and carry up to 20 pounds without assistance
  • To always maintain a high standard of personal hygiene and appearance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply