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Hotel Counselor Jobs (NOW HIRING)

MCR Hotels

Hotel Manager

Manhattan, NY · On-site

$175K - $190K/yr

... coach, counsel and discipline all department head members and ensure that they comply to the ... MCR is the 3rd-largest hotel owner-operator in the United States. * Founded in 2006, our company ...

MCR Hotels

Hotel Manager

New York, NY · On-site

$175K - $190K/yr

... coach, counsel and discipline all department head members and ensure that they comply to the ... MCR is the 3rd-largest hotel owner-operator in the United States. * Founded in 2006, our company ...

Highgate Hotels L.P.

Hotel Mgr

Manhattan, NY · On-site

Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of ...

Highgate Hotels

Hotel Manager

Manhattan, NY · On-site

Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling ...

Highgate Hotels

Hotel Mgr

Manhattan, NY · On-site

Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling ...

Days Inn Pittsburgh

Hotel Manager

Pittsburgh, PA

$60K/yr

... counseling, and performance management. If you're a proven leader looking for a new challenge ... Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding ...

mcr

Hotel Manager

New York, NY · On-site

... coach, counsel and discipline all department head members and ensure that they comply to the ... hotel • Effective listening skills to understand and clarify concerns from team and guests • ...

Days Inn Pittsburgh

Hotel Manager

Pittsburgh, PA · On-site

Description As the next general manager of our busy hotel, you'll have an exciting opportunity to ... counseling, and performance management. If you're a proven leader looking for a new challenge ...

Parker Palm Springs, LLC

Hotel Manager

Palm Springs, CA · On-site

$150K - $170K/yr

Offer guidance and direction to subordinates by providing coaching, counseling, mentoring, and ... The Hotel Manager assumes responsibility for leaders and team members across all operational areas ...

Parker Palm Springs, LLC

Hotel Manager

Palm Springs, CA · On-site

$150K - $170K/yr

Offer guidance and direction to subordinates by providing coaching, counseling, mentoring, and ... The Hotel Manager assumes responsibility for leaders and team members across all operational areas ...

WizeHire, Inc

Hotel General Manager

Portland, OR · On-site

GF Hotels and Resorts is hiring a Hotel General Manager for our Canopy by Hilton Portland Pearl ... coaching/counseling, and performance management. If you're a proven leader looking for a new ...

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Hotel Counselor information

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$30

How much do hotel counselor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for hotel counselor in the United States is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a hotel counselor?

Hotel counselors are professionals who provide guidance and support to guests during their stay at a hotel. They may assist with resolving guest concerns, offering advice on hotel services, and providing information about local attractions or activities. Their role often involves ensuring guest satisfaction, addressing special requests, and sometimes supporting guests in stressful situations. Hotel counselors work closely with other hotel staff to create a welcoming and comfortable environment for all guests.

What are the key skills and qualifications needed to thrive as a hotel counselor, and why are they important?

To excel as a Hotel Counselor, you need strong customer service skills, hospitality industry knowledge, and relevant educational background in hospitality management or counseling. Familiarity with property management systems (PMS), booking software, and guest feedback platforms is typically required. Outstanding interpersonal skills, problem-solving ability, and cultural sensitivity help build rapport with guests and address their needs effectively. These skills ensure guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

What are some common challenges faced by hotel counselors, and how can they effectively manage them?

Hotel Counselors often encounter challenges such as addressing guest conflicts, managing stressful situations, and ensuring guest satisfaction during high-demand periods. To effectively manage these challenges, strong interpersonal communication, conflict resolution skills, and the ability to remain calm under pressure are essential. Collaborating closely with front desk staff, housekeeping, and management also helps ensure prompt and effective resolution of guest concerns. Ongoing training and maintaining a guest-focused mindset can further enhance a Hotel Counselor’s ability to handle daily challenges successfully.

What is the difference between Hotel Counselor vs Hotel Concierge?

AspectHotel CounselorHotel Concierge
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service experience, sometimes certifications
Work EnvironmentHotels, resorts, hospitality settingsLuxury hotels, resorts, upscale establishments
Employer & Industry UsageUsed in hospitality for guest support and counselingCommonly used for guest services, local info, reservations
Primary FocusAssisting guests with personal issues, providing supportProviding guests with information, reservations, and local recommendations

While both roles serve hotel guests, a Hotel Counselor primarily offers emotional support and guidance, whereas a Hotel Concierge focuses on guest services, reservations, and local information. Both roles require excellent customer service skills and are vital in enhancing guest experiences in the hospitality industry.

Is it hard to get hired at a hotel?

Getting hired as a hotel counselor can vary depending on the hotel's requirements and location, but generally, it involves applying through online job portals or directly with the hotel, and having good communication and customer service skills can improve chances. Some positions may require previous experience or certifications, and competition can be moderate to high depending on the role and season. Overall, with proper preparation and relevant skills, securing a hotel counselor position is achievable.

What cities are hiring for Hotel Counselor jobs?

Cities with the most Hotel Counselor job openings:

What are popular job titles related to Hotel Counselor jobs?

For Hotel Counselor jobs, the most frequently searched job titles are:

Infographic showing various Hotel Counselor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,503 per year, or $20 per hour.

Hotel Manager

Manhattan, NY • On-site

MCR Hotels
Real Estate • 5 - 10K employees
Learn more about MCR Hotelsexternal

$175K - $190K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Sheraton New York Times Square
 
The Hotel Manager will be responsible for achieving hotel profitability through superb operational leadership, revenue generation, cost control, and ensuring outstanding guest and team member satisfaction, while maintaining the integrity of the hotel. The ideal candidate is highly motivated, self-directed, with a strong initiative and desire for achievement.
 
Responsibilities:
•Tour the operating departments daily, ensuring the smooth operation and staffing in all areas, adjusting as needed via department heads
•Conduct weekly Manager meetings, including weekly training sessions, and review of previous and future sales and operations efforts
•Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals, and operational performance
•Attend operational line ups at least once a week
•Meet all financial review dates and corporate directed programs in a timely fashion
•Ensure that all department heads maintain budgeted productivity levels and checkbook Finance procedures
•Oversee and assist in the budget process as required
•Oversee and assist in the hotel’s monthly forecast process as required
•Ensure that training in service standards is taking place in each department
•Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties
•Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol
•Assist in creating a positive team-oriented environment which focuses on the guest, through team member development and motivation
•Inspect rooms regularly (weekly at a minimum) with the Housekeeping, Engineering, and Food & Beverage Departments
•Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
•Interview all prospective final candidates for any vacant operational managerial positions within the hotel prior to any offer being extended
•Motivate, coach, counsel and discipline all department head members and ensure that they comply to the standards in their administration of counseling and disciplinary steps
•Be in the public areas during peak times, greeting guests and helping guests and team members as needed
•Perform any other duties as requested

Requirements:
•Minimum 6 years’ experience director level or higher in hospitality operations
•Extensive background leading Operational teams
•Strong leadership and communication skills
•An aptitude for self-motivation
•A can-do attitude and a hands-on approach
•Strong computer skills
•A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
•Effective listening skills to understand and clarify concerns from team and guests
•Excellent problem solving and creative thinking skills
•Ability to maintain confidentiality of information

Our Company

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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