ZipRecruiter

Log In

1

Hotel Counselor Jobs (NOW HIRING)

Coury Hospitality, LLC

Hotel Manager

Amarillo, TX · On-site

HOTEL MANAGER DEPARTMENT: General Management REPORTS TO: General Manager STATUS: Exempt POSITION ... Assists team supervisors with constructive coaching and counseling. * Stays readily available and ...

WizeHire, Inc

Hotel General Manager

Florence, KY · On-site

... hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong ... counseling, and performance management. If this describes you, #J-18808-Ljbffr

Courtyard by Marriott

Hotel Maintenance

Lincoln, NE · On-site

$15/hr

Train, mentor, counsel and discipline colleagues. * After hours on-call availability if an issue arises; available nights and weekends. * Seek continual improvement for the department and hotel.

previous pagenext page

Showing results 21-40

All JobsHotel Counselor Jobs

Hotel Counselor information

See salary details

$13

$19

$30

How much do hotel counselor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for hotel counselor in the United States is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a hotel counselor?

Hotel counselors are professionals who provide guidance and support to guests during their stay at a hotel. They may assist with resolving guest concerns, offering advice on hotel services, and providing information about local attractions or activities. Their role often involves ensuring guest satisfaction, addressing special requests, and sometimes supporting guests in stressful situations. Hotel counselors work closely with other hotel staff to create a welcoming and comfortable environment for all guests.

What are the key skills and qualifications needed to thrive as a hotel counselor, and why are they important?

To excel as a Hotel Counselor, you need strong customer service skills, hospitality industry knowledge, and relevant educational background in hospitality management or counseling. Familiarity with property management systems (PMS), booking software, and guest feedback platforms is typically required. Outstanding interpersonal skills, problem-solving ability, and cultural sensitivity help build rapport with guests and address their needs effectively. These skills ensure guest satisfaction, smooth hotel operations, and a positive reputation for the establishment.

What are some common challenges faced by hotel counselors, and how can they effectively manage them?

Hotel Counselors often encounter challenges such as addressing guest conflicts, managing stressful situations, and ensuring guest satisfaction during high-demand periods. To effectively manage these challenges, strong interpersonal communication, conflict resolution skills, and the ability to remain calm under pressure are essential. Collaborating closely with front desk staff, housekeeping, and management also helps ensure prompt and effective resolution of guest concerns. Ongoing training and maintaining a guest-focused mindset can further enhance a Hotel Counselor’s ability to handle daily challenges successfully.

What is the difference between Hotel Counselor vs Hotel Concierge?

AspectHotel CounselorHotel Concierge
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service experience, sometimes certifications
Work EnvironmentHotels, resorts, hospitality settingsLuxury hotels, resorts, upscale establishments
Employer & Industry UsageUsed in hospitality for guest support and counselingCommonly used for guest services, local info, reservations
Primary FocusAssisting guests with personal issues, providing supportProviding guests with information, reservations, and local recommendations

While both roles serve hotel guests, a Hotel Counselor primarily offers emotional support and guidance, whereas a Hotel Concierge focuses on guest services, reservations, and local information. Both roles require excellent customer service skills and are vital in enhancing guest experiences in the hospitality industry.

Is it hard to get hired at a hotel?

Getting hired as a hotel counselor can vary depending on the hotel's requirements and location, but generally, it involves applying through online job portals or directly with the hotel, and having good communication and customer service skills can improve chances. Some positions may require previous experience or certifications, and competition can be moderate to high depending on the role and season. Overall, with proper preparation and relevant skills, securing a hotel counselor position is achievable.

What cities are hiring for Hotel Counselor jobs?

Cities with the most Hotel Counselor job openings:

What are popular job titles related to Hotel Counselor jobs?

For Hotel Counselor jobs, the most frequently searched job titles are:

Infographic showing various Hotel Counselor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,503 per year, or $20 per hour.

The Wildbirch Hotel - Controller

Anchorage, AK • On-site

The Aviator Hotel Anchorage
See more jobs at The Aviator Hotel Anchorageexternal

Full-time

Re-posted 15 days ago

Key responsibilities

  • Establishes, coordinates, and administers all financial systems, internal controls, and the hotel's capital plan.

  • Prepares and reviews budgets, forecasts, operating results, financial reports, and tax returns in compliance with regulations and ownership requirements.

  • Prepares and monitors daily management reports, manages the annual budget process, and provides financial reports to management.

Job description

Establishes, coordinates, and administers all financial systems, internal controls, and the hotel's capital plan. Prepares and reviews budgets, forecasts, operating results, financial reports, and tax returns in compliance with government regulations and ownership requirements. The Controller is the financial manager of the hotel. The position is responsible for short- and long-term planning and the daily operations of the Controller's department. Develops and recommends the department's budget and objectives and manages within those approved plans. Participates in total hotel management as a member of the hotel's Executive Committee and is responsible for providing the timely dissemination of reports to management to assist in achieving bottom-line results. Consults and clears with the Vice President and Corporate Controller any accounting transactions or control procedures which are not specifically addressed in The Wildbirch Hotel Accounting Policies and Procedures Manual or which require interpretation.
RESPONSIBILITIES
  • Performs accounting duties that may require broad conceptual judgment, initiative, and the ability to successfully deal with complex accounting issues.
  • Maintains a thorough understanding of the company's financial reporting and General Ledger (GL) structure.
  • Establish, monitor, and reinforce accounting policies and procedures and internal controls.
  • Prepares and monitors daily management reports outlining the property's financial position in areas of income, expense, and earnings, prepares closing processes and required and/or as needed financial reports to include monthly and annual year-end financial statements.
  • Prepares and manages the annual budget process by establishing schedules, analyzing variances, consolidating financial data, and recommending sound plans and objectives.
  • Effectively manages others to company standards as stated in the handbook.
  • Submits capital draw requests to ownership in a timely manner on a monthly basis.
  • Works with operational leaders to advise on sound practices and recommendations to improve business functionality and efficiency.
  • Utilizes USALI 11 standards of accounting proficiently, and defaults to its procedures when in question, working with ownership to find solutions.
  • Performs cash management responsibilities to include weekly and annual performance cash flows/budgets.
  • Makes sound financial recommendations to owner and senior management.
  • Reconciles bank statements.
  • Timely processes and pays all required tax(es) and/or other government/vendor payments, prepares all necessary government reports, i.e., monthly sales and occupancy tax.
  • Complies with local, state, and federal government reporting requirements and tax filings, promptly responds to inquiries from government agencies as required.
  • Understands existing financial-related legislations and anticipates future legislations for the property.
  • Oversees the operations of the Accounting Department, inclusive of staff duties and responsibilities (i.e., property processing bi-weekly payroll) to achieve the department's goals and objectives.
  • Maintains the effective operations of the Accounting Department by recruiting, selecting, and training appropriate staff to include coaching, counseling, monitoring, and appraising staff.
  • Cooperative interaction with company CPS as needed and/or required.
  • Monitors and confirms financial condition by conducting audits, providing required information to external auditors as directed.
  • Performs other reasonable tasks as assigned or requested.

EXPERIENCE:
  • Prior Experience: 4 years of business-related experience as Senior Staff Accountant; hospitality industry highly preferred.
  • Minimum 2 years of supervisory experience in accounting-related field or department.

IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, Outlook) and web analytics tools is preferred.

Education:
  • B.S. or B.A. in Accounting or related Business field from an accredited university; CPA or MBA preferred.

Subject Expertise:
  • Must have thorough knowledge of general accounting and financial reporting requirements, including application of general accounting theory.
  • Must have thorough knowledge of federal, state, and local payroll regulations and policies.
  • Must have proficient working knowledge of Microsoft Office with in-depth knowledge of Excel, Micros OPERA software, and ADP / Paycom highly preferred.
  • Must have proficient working knowledge of Great Plains accounting software.
  • Ten-key touch required.
  • Must possess exceptional communication skills in the English language, inclusive of reading, writing, and speaking to effectively communicate with management, co-workers, and subordinates.
  • Must possess excellent analytical skills, able to think critically and objectively, and have excellent problem-solving skills with the ability to make quick decisions based on business demands.
  • Must be able to sustain composure, remain calm, and possess a positive attitude.
  • Must be able to focus and act with great detail, speed, and accuracy.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to multi-task in a fast-paced work environment.
  • Must be able to exercise confidentiality and discretion.
  • Demonstrate a working knowledge of all property safety and security procedures as required, maintaining a secure and safe environment for employees and guests.
  • Report any unusual occurrences and/or requests to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service-oriented with excellent customer service and sales skills.
  • Must be able to effectively communicate with guests, management, and coworkers and read, write, and understand the English language.
  • Must be energetic and outgoing.
  • Must possess excellent interpersonal and organizational skills.
  • Must be able to follow directions with attention to detail, speed, and accuracy.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to multi-task in a fast-paced work environment.
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems.
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer.
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

Apply