Job Type
Part-time
Description
Position Summary
The Host / Hostess serves as the first and last point of contact for guests dining at Vinarosa Resort's restaurants and lounges, setting the tone for a welcoming, organized, and polished guest experience. This role is responsible for managing reservations, coordinating table seating, and supporting smooth service flow while maintaining a calm, professional presence in a fast-paced environment. Hosts are expected to balance guest hospitality with operational awareness, ensuring accurate wait times, proper table utilization, and clear communication with service and leadership teams. Working collaboratively across departments, this position supports service pacing, cleanliness, and adherence to brand standards. Attention to detail, professionalism, and a guest-first mindset are essential to success. The Host / Hostess plays a critical role in guest satisfaction, first impressions, and overall dining experience quality.
Key Responsibilities
โข Greet guests promptly and warmly upon arrival, providing a professional and welcoming first impression
โข Manage reservations and walk-in traffic using designated reservation and seating systems
โข Coordinate table assignments to support proper service pacing and balanced server sections
โข Communicate accurate wait times and dining options to guests in a courteous manner
โข Monitor dining room flow and collaborate with service staff to optimize table turns
โข Maintain awareness of special requests, accessibility needs, and guest preferences
โข Answer phones, respond to guest inquiries, and provide information about menus and amenities
โข Support service recovery efforts by escalating guest concerns to leadership as appropriate
โข Maintain cleanliness and organization of the host stand and entrance areas
โข Assist with opening and closing duties including setup, breakdown, and side work
โข Adhere to appearance, grooming, and professionalism standards at all times
โข Follow safety, sanitation, and workplace conduct guidelines consistently
Requirements
Leadership & Cultural Expectations
โข Demonstrate a guest-first mindset and calm professionalism in all interactions
โข Represent Ensemble Hospitality's values through integrity, courtesy, and respect
โข Communicate clearly and respectfully with guests, teammates, and leadership
โข Support teamwork by collaborating closely with service, culinary, and support staff
โข Maintain composure and accuracy during high-volume or peak dining periods
โข Take ownership of guest experience quality and first impressions
โข Accept coaching and feedback constructively to support continuous improvement
Required Skills & Qualifications
โข Previous hotel, resort, or upscale restaurant hosting experience preferred
โข Strong interpersonal, communication, and organizational skills
โข Ability to multitask and remain composed in a fast-paced environment
โข Familiarity with reservation and seating systems preferred
Physical & Scheduling Requirements
Ability to stand for extended periods and work flexible schedules including evenings, weekends, and holidays.
Work Environment Statement
This position operates in a luxury hotel dining environment requiring professionalism, attention to detail, and frequent guest interaction.
Equal Opportunity Employer Statement
Vinarosa Resort is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace.
Salary Description
$16.90 per hour