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Hospitality Operations Jobs in Delaware (NOW HIRING)

Troon

Retail Operations Coordinator

Bethany Beach, DE

$17.75 - $23.75/hr

... Operations Coordinator to support the daily operations of the Retail Department. This position ... The ideal candidate thrives in a fast-paced hospitality environment, possesses strong retail and ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Room Attendant

Wilmington, DE

$13.50 - $17/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be ... The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in ...

Driftwood Hospitality Management

Room Attendant

Wilmington, DE · On-site

$13.50 - $17/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be ... The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in ...

La Vida Hospitality

General Manager

Rehoboth Beach, DE · On-site

$75K/yr

  • Medical

  • PTO

... hospitality. You'll be the person who sets the tone for the team, keeps the drinks flowing, the ... Manage bar operations, ensuring product quality and consistency. * Oversee staffing, scheduling ...

DRIFTWOOD HOSPITALITY MANAGEMENT

House Person - PT

Wilmington, DE

$13 - $16.50/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be ... The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in ...

Driftwood Hospitality Management

House Person - PT

Wilmington, DE · On-site

$13 - $16.50/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be ... The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in ...

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Hospitality Operations information

What is hospitality operations?

Hospitality operations refer to the day-to-day activities and processes involved in managing businesses that provide services to guests, such as hotels, restaurants, resorts, and event venues. These operations cover areas like front desk management, housekeeping, food and beverage service, guest relations, and facility maintenance. Effective hospitality operations ensure a seamless and enjoyable experience for guests, while also optimizing efficiency and profitability for the business. Professionals in this field often focus on customer service, operational planning, and quality control.

What are the key skills and qualifications needed to thrive in hospitality operations, and why are they important?

To excel in Hospitality Operations, you need strong organizational skills, attention to detail, and a background in hospitality management or related fields, often supported by relevant degrees or experience. Familiarity with property management systems (PMS), booking software, and health and safety certifications is typically required. Exceptional customer service, leadership, and problem-solving abilities are crucial soft skills for success in this role. These competencies ensure smooth daily operations, guest satisfaction, and efficient team coordination within a fast-paced hospitality environment.

What are some common challenges faced in hospitality operations, and how can professionals effectively address them?

Professionals in Hospitality Operations often encounter challenges such as managing high guest expectations, coordinating between diverse teams, and adapting to fluctuating occupancy rates. Effective communication and strong organizational skills are essential for addressing these issues, as is the ability to remain calm under pressure. Many successful operations professionals also leverage technology to streamline processes and foster collaboration across departments, ensuring smooth daily operations and a positive guest experience.

What is the difference between Hospitality Operations vs Hotel Front Desk Agent?

AspectHospitality OperationsHotel Front Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, manages staff, coordinates departmentsHandles guest check-ins/outs, manages reservations, provides guest services
Required CredentialsHospitality management experience, certifications like CMP or CHA often preferredHigh school diploma, customer service skills, hospitality certifications optional
Work EnvironmentOffice and management settings within hotels or resortsFront desk, lobby area, guest service environment
Industry UsageUsed in managerial, supervisory, and administrative rolesFrontline customer service role in hotels

Hospitality Operations focuses on managing hotel functions and staff, while Hotel Front Desk Agents handle guest interactions and reservations. Both roles are essential in the hospitality industry but differ in scope and responsibilities.

What are 5 careers in the hospitality operations industry?

Five common careers in hospitality operations include hotel manager, front desk supervisor, food and beverage manager, housekeeping supervisor, and event coordinator. These roles require strong customer service skills, organizational abilities, and often involve working flexible hours in a fast-paced environment.
Hospitality Operations jobs near you
Infographic showing various Hospitality Operations job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Retail Operations Coordinator

Troon

Bethany Beach, DE

$17.75 - $23.75/hr

Full-time

Re-posted 28 days ago

Troon rating

6.2

Company rating: 6.2 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

17th of 28 rated golf clubs

Job description

Position Summary
Sea Colony Recreational Association, managed by Troon, is seeking a highly organized, customer-focused, and detail-oriented Retail Operations Coordinator to support the daily operations of the Retail Department. This position plays a critical role in supporting the Beach Shoppe, Beach Concession, Tennis Pro Shop, and other retail operations through administrative support, inventory management, financial reporting, customer service, and point-of-sale system administration.
The ideal candidate thrives in a fast-paced hospitality environment, possesses strong retail and administrative experience, and enjoys working collaboratively with multiple departments while providing exceptional service to homeowners, guests, and staff.
 
This position requires working weekends and holidays during the summer season, including Memorial Day, Independence Day, and Labor Day.
 
Essential Duties & Responsibilities
Administrative Support
  • Provide administrative support to the Retail Operations Manager and Retail Department.
  • Answer telephones, respond to emails, maintain departmental correspondence, and greet homeowners, guests, vendors, and staff professionally.
  • Maintain departmental files, records, reports, contracts, and operational documentation.
  • Coordinate communication between Retail Operations and other Sea Colony departments.
Financial & Budget Administration
  • Prepare and process purchase orders, invoices, expense reports, check requests, vendor payments, and related documentation.
  • Monitor departmental expenditures and maintain accurate budget tracking spreadsheets.
  • Reconcile invoices and assist Accounting with discrepancies and vendor follow-up.
  • Maintain organized financial records in accordance with company procedures.
Reporting & Data Analysis
  • Compile daily, weekly, monthly, and seasonal operational reports.
  • Assist with analyzing sales, inventory, labor, and operational statistics.
  • Prepare reports, spreadsheets, charts, and presentations for management and Board meetings.
  • Assist with annual budgeting and forecasting.
Retail Operations
  • Assist in the daily operation of:
    • Beach Shoppe
    • Beach Concession
    • Tennis Pro Shop
    • Other retail venues as assigned
  • Provide exceptional customer service by resolving customer questions and concerns professionally.
  • Assist with merchandise merchandising, pricing, receiving, and inventory control.
  • Support seasonal operational planning and special events.
Inventory Management
  • Monitor inventory levels and maintain accurate inventory records.
  • Assist with receiving, transfers, cycle counts, and year-end physical inventory.
  • Coordinate inventory replenishment with vendors.
  • Assist in developing inventory plans before and after each season to maximize inventory turns and minimize shrinkage.
Point-of-Sale & Technology Support
  • Program and maintain Point-of-Sale (POS) systems.
  • Update pricing, inventory files, promotions, and product information.
  • Serve as the Retail Department liaison with Information Technology and POS vendors.
  • Troubleshoot hardware and software issues and coordinate technical support.
Customer Service
  • Provide outstanding service to homeowners, guests, seasonal employees, and vendors.
  • Assist customers with retail purchases, reservations, beach equipment rentals, and general inquiries.
  • Resolve customer concerns in a courteous and professional manner.
Operational Support
  • Assist with beach equipment operations during peak season when needed.
  • Support seasonal staffing, scheduling, and administrative onboarding.
  • Assist with departmental projects and operational initiatives.
  • Perform other duties as assigned by the Retail Operations Manager.
Travel
  • Attend one or two merchandise buying trips annually with the Retail Operations Manager.
Minimum Qualifications
Education
  • Associate's or Bachelor's degree in Business Administration, Retail Management, Hospitality Management, or related field preferred.
Experience
  • Minimum 3–5 years of administrative support experience.
  • Minimum 3 years of retail operations or retail management experience preferred.
  • Hospitality, resort, recreation, or property management experience is highly desirable.
Required Skills
  • Excellent customer service and interpersonal skills.
  • Strong organizational and time management abilities.
  • Ability to manage multiple priorities simultaneously.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Advanced Microsoft Office skills, especially:
    • Excel
    • Word
    • Outlook
    • PowerPoint
  • Experience preparing financial reports and spreadsheets.
  • Familiarity with inventory management systems.
  • Experience with Point-of-Sale systems.
  • Ability to learn new software quickly.
  • Strong attention to detail and accuracy.
Physical Requirements
  • Frequently sit, stand, walk, bend, and reach.
  • Lift and carry 25–50 pounds.
  • Walk between multiple retail locations and beach stations throughout the workday.
  • Work indoors and outdoors in varying weather conditions during the summer season.
Schedule Requirements
This is a full-time position requiring flexibility.
The successful candidate must be available to work:
  • Days
  • Evenings (as needed during summer season)
  • Weekends
  • Holidays
  • Extended hours during peak summer operations
Preferred Qualifications
Preference will be given to candidates with experience in:
  • Hospitality or resort operations
  • Retail management
  • Inventory control
  • Budget administration
  • Financial reporting
  • Microsoft Excel (advanced)
  • POS administration
  • Vendor management
  • Data analysis and reporting

What Troon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Troon Golf logo

About Troon Golf

Sourced by ZipRecruiter

Troon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit

Industry

Fitness and sports centers, hospitality services and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

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