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Hospitality Associate Jobs in Provo, UT (NOW HIRING)

Go Rentals

Guest Experience Associate

Heber, UT · On-site

$20/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Go Rentals

Customer Service Associate

Heber, UT

$20/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

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Woodbury

Front Desk Associate

Orem, UT · On-site

$15/hr

Ensure the safety and security of our guests and associates Compensation: $15.00 per hour Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and ...

SLEEP INN OF PROVO

Front Office Sales Associate

Provo, UT · On-site

$12/hr

A Front Desk Associate is someone who pays attention to details and provides above & beyond guest ... Reference checks, high school diploma, at least 1-year experience in hospitality preferred but not ...

Woodbury Corporation

Front Desk Associate

Orem, UT · On-site

$15/hr

Ensure the safety and security of our guests and associates Compensation: $15.00 per hour Founded in 1919, privately-held Woodbury Corporation is one of the oldest and most respected hospitality and ...

Serenity Mental Health Centers

Member Sales Associate

Lehi, UT · On-site

$13.25 - $17.75/hr

Member Sales Associate Location: Lehi, UT Employment Type : Full-Time ONSITE Serenity is growing ... If you've built your career in premium customer service, hospitality, or any environment where ...

Serenity Mental Health Centers

Member Sales Associate

Lehi, UT · On-site

$13.25 - $17.75/hr

Member Sales Associate Location: Lehi, UT Employment Type : Full-Time ONSITE Serenity is growing ... If you've built your career in premium customer service, hospitality, or any environment where ...

Serenity Mental Health Centers

Member Sales Associate

Lehi, UT · On-site

$13.25 - $17.75/hr

Member Sales Associate Location: Lehi, UT Employment Type : Full-Time ONSITE Serenity is growing ... If you've built your career in premium customer service, hospitality, or any environment where ...

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Hospitality Associate information

See Provo, UT salary details

$9

$18

$33

How much do hospitality associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for hospitality associate in Provo, UT is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $18.85 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.
More about Hospitality Associate jobs
What are the most commonly searched types of Hospitality jobs in Provo, UT? The most popular types of Hospitality jobs in Provo, UT are:
What are popular job titles related to Hospitality Associate jobs in Provo, UT? For Hospitality Associate jobs in Provo, UT, the most frequently searched job titles are:
What job categories do people searching Hospitality Associate jobs in Provo, UT look for? The top searched job categories for Hospitality Associate jobs in Provo, UT are:
What cities near Provo, UT are hiring for Hospitality Associate jobs? Cities near Provo, UT with the most Hospitality Associate job openings:
Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Provo, UT as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,478 per year, or $18 per hour.

Guest Experience Associate

Go Rentals

Heber, UT • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Go Rentals rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

146th of 171 rated vehicle equipment hire

Job description

Why You’ll Love this Guest Experience Associate Job!    
Deliver First-Class Service in a Luxury Hospitality Environment
If you thrive in high-end, fast-paced environments and have a passion for luxury hospitality, guest experience, and personalized service, Go Rentals is the place for you. Join us as a Guest Experience Associate, also known as a Carcierge in Heber City, UT, and become part of a team known for delivering white-glove service to private aviation guests, high-profile travelers, and luxury clientele!
The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury hospitality role responsible for delivering five-star, personalized service at every touchpoint of the rental journey. Operating from premier airport, FBO, hotel, and resort locations across the country, this position serves as the trusted point of contact for high-net-worth guests, traveling executives, and aviation partners, ensuring every interaction reflects Go Rentals’ commitment to elevated guest experiences, refined attention to detail, and seamless luxury service.
Go Rentals exists to create deep, meaningful relationships with our clients by going that extra mile in the form of unparalleled, customized one-on-one service.
Pay: $20 / hour + earned, unlimited monthly commission!
Why Go Rentals?
When you join our team, you’ll gain:
  • A career where you’ll deliver luxury, five-star guest experiences through personalized, one-on-one service
  • Competitive pay + unlimited monthly commission to maximize your earnings
  • Comprehensive benefits package, including medical coverage, 100% employer-paid dental and vision, and a 401(k) retirement - plus the company covers a significant portion of medical benefits!
  • Paid time off, including vacation (with cash-out option), sick time, holidays, and birthday leave
  • Employee discounts and lifestyle perks (auto rentals, vehicle purchase program, pet insurance, and Perks@Work)
  • Professional development and training to grow your career in hospitality, service, and sales
  • Health and wellness support, including coaching, fitness programs, and maternity resources
  • Financial protection and support, including life insurance, disability coverage, and legal/identity protection services
  • Additional perks, including travel assistance and a $40 monthly cell phone stipend  
If you’re passionate about working in a high-end, guest-focused environment, Go Rentals is the place to build your career. Join our team as a Carcierge - Guest Services Associate in Heber City, UT, and deliver high-touch, first-class service to guests who expect the very best!Responsibilities
  • Ensure each and every guest entering the FBO/hotel has an exceptional experience
  • Answer incoming guest telephone calls in a courteous and professional manner
  • Negotiate rental contracts with guests  
  • Open and close rental contracts; ensuring all required client paperwork is complete and accurate
  • Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner  
  • Assist all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person  
  • Understand and communicate information regarding Go Rentals products, services, and policies to new and existing clients  
  • Ensure that all cars are cleaned by the close of business; wash and detail vehicles as needed  
  • Prepare and present vehicles for guest rental; ensuring each vehicle is thoroughly cleaned
  • Perform pick‐up and drop‐off service for guests either renting or returning vehicles
  • Grow and expand guest base by building and maintaining rapport with key guests, identifying new guest opportunities, and delivering exemplary guest service
Required Skills
  • Minimum of a high school diploma or GED equivalent  
  • Valid unrestricted driver’s license  
  • Must have one to two years of driving experience and be insurable  
  • Experience in sales and customer service  
  • Must be 21 years of age or older  
  • Excellent communication skills  
  • Experience in aviation, auto rental, guest services, or hospitality, preferred
  • Willingness to travel for extended periods  
  • Smartphone/tablet/technology savvy, preferred
  • College degree, preferred
  • Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.
PAY RANGES:  Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.
EEO STATEMENT: Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.
AT-WILL EMPLOYMENT DISCLAIMER: Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
JOB DESCRIPTION DISCLAIMER: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.
BACKGROUND AND DRUG CHECK NOTICE: Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations.  Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.

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