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Hospitality Associate Jobs in Massachusetts (NOW HIRING)

Atria Senior Living, Inc.

Hospitality Manager

Lenox, MA · On-site

$55K - $63K/yr

Apply now! Responsibilities In the role of Hospitality Manager (HM) you are responsible for ... Two (2) year Associates Degree preferred. * Two (2) years of prior work experience in "front of ...

Atria Senior Living

Hospitality Manager

Lenox, MA · On-site

Apply now! Responsibilities In the role of Hospitality Manager (HM) you are responsible for ... Two (2) year Associates Degree preferred. * Two (2) years of prior work experience in "front of ...

Atria Senior Living

Hospitality Manager

Lenox, MA

$55K - $63K/yr

Apply now! Responsibilities In the role of Hospitality Manager (HM) you are responsible for ... Two (2) year Associates Degree preferred. * Two (2) years of prior work experience in "front of ...

Atria Senior Living

Hospitality Manager

Lenox, MA · On-site

$55K - $63K/yr

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained ... Two (2) year Associates Degree preferred. * Two (2) years of prior work experience in "front of ...

Telus Digital

$200K - $240K/yr

This role will focus on our Travel and Hospitality industry vertical. The Associate Principal will ensure that all aspects of account work, from strategic development to execution, exceed client ...

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Hospitality Associate information

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$38

How much do hospitality associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for hospitality associate in Massachusetts is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.54 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
More about Hospitality Associate jobs

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The most popular types of Hospitality jobs in Massachusetts are:

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For Hospitality Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Hospitality Associate jobs in Massachusetts look for?

The top searched job categories for Hospitality Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Hospitality Associate jobs?

Cities in Massachusetts with the most Hospitality Associate job openings:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,764 per year, or $20.6 per hour.

Hospitality Manager

Atria Senior Living, Inc.

Lenox, MA • On-site

$55K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Holiday by Atria rating

5.6

Company rating: 5.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Overview
We create communities where employees thrive in their work, helping our residents thrive in their homes.
Atria Senior Living's family of brands has openings for individuals looking for a career with outstanding benefits, including:
  • Paid holidays and PTO
  • Community employees may receive annual anniversary rewards dependent on classification.
  • Benefits package also includes Health, Dental, Vision, and Life Insurance
  • Retirement Savings Plan / 401(k) employer match
  • Tuition reimbursement (U.S Based Communities)

*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
As a valued team member at Atria, you'll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Responsibilities
In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.
  • Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
  • Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
  • Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
  • Provide timely feedback to the team and consistent performance management.
  • Establish and manage labor and supplies budget and expenses.
  • Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
  • Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
  • Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
  • Review the daily menu with residents and staff, coordinating room service delivery where applicable.
  • Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
  • Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
  • Visually confirm that all tables are set according to Company standards.
  • Solve issues before they become problems or complaints.
  • Act as "Manager on Duty" when the General Manager/Executive Director is not on site.
  • May perform other duties as needed and/or assigned.

Qualifications
  • High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
  • Two (2) years of prior work experience in "front of house" supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
  • Ability to work in a team setting and to provide strong customer service.
  • Basic computer skills - Microsoft Word, Excel, Outlook.
  • Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
  • Able to clean apartments and dining room as needed.
  • Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
  • Must possess valid driver's license.
  • Must satisfactorily meet and be in compliance with Company's Motor Vehicle Policy standards.
  • Must successfully complete all Atria specified training programs.

Salary Range
Range from $55,000.00/yr - $63,250.00/yr, dependent on prior work history and experience

What Holiday by Atria employees say

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