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Hospitality Account Manager Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Executive Meeting Manager

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Hospitality via all avenues of communication. * Demonstrate excellent time management, self ... Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new ...

Concord Hospitality

Executive Meeting Manager

Durham, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Hospitality via all avenues of communication. * Demonstrate excellent time management, self ... Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new ...

Driftwood Hospitality Management

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management Front Desk Agent Driftwood Hospitality Management's company ... Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of ...

Driftwood Hospitality Management

Front Desk Supervisor

Durham, NC · On-site

$15.50 - $20/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ... Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate ...

Driftwood Hospitality Management

Front Desk Supervisor

Durham, NC · On-site

$16.25 - $21/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ... Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate ...

Driftwood Hospitality Management

Front Desk Agent

Durham, NC · On-site

$13.50 - $17/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ... Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of ...

DRIFTWOOD HOSPITALITY MANAGEMENT

Front Desk Agent

Durham, NC · On-site

$13.50 - $17/hr

  • Medical

  • Life

  • Retirement

  • PTO

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality ... Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of ...

Concord Hospitality

Executive Meeting Manager

Durham, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Hospitality via all avenues of communication. * Demonstrate excellent time management, self ... Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new ...

Concord Hospitality

Accounts Payable Coordinator

Raleigh, NC · On-site

$17.80 - $22.26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Bill.com initial setups and ensure proper linkage to accounting email addresses. Why Join ... At Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive ...

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All JobsHospitality Account JobsHospitality Account Manager JobsHospitality Account Manager Jobs in Raleigh, NC

Hospitality Account Manager information

See Raleigh, NC salary details

$28.7K

$64K

$103K

How much do hospitality account manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for hospitality account manager in Raleigh, NC is $63,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a hospitality account manager?

To excel as a Hospitality Account Manager, you need strong sales acumen, relationship management skills, and a background in hospitality or business, often supported by a relevant degree. Familiarity with CRM software, property management systems, and booking platforms is typically required. Outstanding communication, negotiation, and problem-solving abilities help build lasting client relationships and resolve issues effectively. These skills are vital for driving revenue, ensuring client satisfaction, and maintaining a competitive edge in the hospitality industry.

What are some common challenges hospitality account managers face when balancing client expectations and operational capabilities?

Hospitality Account Managers often encounter the challenge of aligning clients’ high expectations with the realities of venue capabilities, staffing, and budget constraints. Effective communication and proactive problem-solving are key to managing these dynamics, ensuring that promises made to clients can be delivered by the operations team. Building strong relationships with both clients and internal teams helps anticipate potential issues and find creative solutions. Additionally, staying organized and detail-oriented is crucial to juggle multiple accounts and deliver consistently high service.

What is a hospitality account manager?

A Hospitality Account Manager is a professional responsible for managing relationships between hospitality service providers, such as hotels or catering companies, and their clients. Their duties typically include identifying client needs, developing service proposals, negotiating contracts, and ensuring the successful delivery of hospitality services. They act as the main point of contact for clients, resolve issues, and work to maintain high levels of customer satisfaction. Strong communication, organizational, and sales skills are essential for this role.

What is the difference between Hospitality Account Manager vs Sales Coordinator?

AspectHospitality Account ManagerSales Coordinator
CredentialsExperience in hospitality, customer service skills, sometimes certifications in hospitality managementSales or marketing background, often with certifications in sales or communication
Work EnvironmentHotels, resorts, hospitality companies, client-facing rolesCorporate offices, sales departments, event planning settings
Employer & IndustryHospitality industry, hotel chains, resortsVarious industries including hospitality, corporate, event planning
Search & Comparison IntentUnderstanding roles in hospitality sales and client managementComparing sales roles within or outside hospitality

The Hospitality Account Manager focuses on managing client relationships within the hospitality industry, ensuring guest satisfaction and repeat business. The Sales Coordinator supports sales teams by coordinating activities, preparing proposals, and assisting with client communications. While both roles involve sales skills and customer interaction, the Hospitality Account Manager has a more client relationship and account management focus specific to hospitality settings.

What are popular job titles related to Hospitality Account Manager jobs in Raleigh, NC?

For Hospitality Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Hospitality Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Hospitality Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Hospitality Account Manager jobs?

Cities near Raleigh, NC with the most Hospitality Account Manager job openings:

Hospitality Account Manager jobs near you
Infographic showing various Hospitality Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,979 per year, or $30.8 per hour.

Guest Services Representative - Hotel/Hospitality

Waterwalk Management LLC

Morrisville, NC • On-site

$12.75 - $15.50/hr

Full-time

Posted 25 days ago

Job description

Description:

Company Overview: WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites (STAY) as well as unfurnished suite options for longer stay lengths (LIVE). We are seeking a friendly and service-oriented Guest Service Representative to join our team. This role is pivotal in delivering high-level guest service, creating a welcoming environment, and ensuring that every guest and resident feels valued from the moment they arrive. Weekend and evening availability is required based on business needs.


Job Summary: The Guest Service Representative is responsible for promoting an atmosphere that ensures proactive, friendly, and efficient service for all guests and residents. This role manages daily front desk operations including check-in, check-out, guest inquiries, and AppFolio coordination for LIVE units. The position requires strong customer service, attention to detail, and a positive attitude that reflects WaterWalk’s “YES!” culture.


Key Responsibilities:

Guest Service Excellence

  • Provide a warm welcome to all guests and residents, ensuring a positive first and last impression.
  • Deliver prompt and courteous service while addressing guest inquiries and requests.
  • Anticipate guest needs and deliver personalized, solutions-focused service.
  • Follow brand standards for Wyndham Rewards enrollment and meet monthly enrollment goals.

Front Desk Operations

  • Manage guest and resident check-in and check-out, ensuring accuracy in registration, room assignment, and payment processing.
  • Maintain complete knowledge of property features, amenities, rates, and availability.
  • Utilize Canary for digital upselling and communication tools to drive revenue opportunities.
  • Update guest profiles and information in the PMS and AppFolio to ensure accurate records.

STAY / LIVE Model Support

  • Support both hotel guests (STAY) and residents (LIVE) by providing exceptional service experiences tailored to each group’s needs.
  • For LIVE units, coordinate resident services, assist with agreement documentation, and manage AppFolio communication and maintenance requests.
  • Partner with the onsite management team to maintain a safe, organized, and community-oriented environment.

Problem Resolution

  • Take ownership of guest or resident concerns and resolve them promptly and professionally.
  • Escalate issues to the General Manager or appropriate leader when additional support is required.

Administrative & Coordination

  • Maintain accurate records of transactions, guest accounts, and resident details.
  • Handle cash and credit card transactions securely in compliance with company policy.
  • Communicate effectively with housekeeping, maintenance, and leadership teams to ensure seamless operations.
  • Keep the front desk area clean, organized, and well stocked with necessary supplies.

Laundry & Linen Care

  • Perform light laundry duties including loading and unloading washers and dryers.
  • Ensure the correct use of cleaning solutions and follow proper safety and handling procedures.
  • Fold, organize, and restock linens and towels to support daily operations.
  • Maintain cleanliness and organization in the laundry and storage areas.
  • Assist with inventory counts and notify leadership of low stock or damaged items.

Other Duties

  • Adhere to company policies, key control, and safety procedures.
  • Participate in team meetings and contribute ideas that enhance the guest experience.
  • Carry out any reasonable request made by management.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum 1 year of front desk, property management, or customer service experience required; hospitality experience preferred.
  • Excellent interpersonal and verbal communication skills.
  • Strong computer literacy with proficiency in property management systems (e.g., AppFolio, Opera, or similar).
  • Energetic, honest, ethical, and solutions oriented.
  • Ability to multitask in a fast-paced environment with professionalism and a sense of urgency.

Schedule Requirements

  • Weekend and evening shifts as needed based on operational and business demands.


Requirements:


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