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At Guardian Fleet Services, we are dedicated to hiring, training, and educating the finest towing professionals across the globe. If you’re passionate about making a difference and want to be part of a dynamic team, we invite you to explore our rewarding career opportunities. We offer competitive pay, generous benefits, and a host of other bonuses to ensure our team members thrive both personally and professionally. Join us and become part of a company where your talents are valued and opportunities for advancement abound. Get in touch with us today to start your journey with Guardian Fleet Services!

Position: Transport Dispatch Manager

Location: Roberts HD Towing

Lexington, KY

Job Id:1700-Roberts

# of Openings:1

Position Summary

The Specialized Transport Dispatch Manager is responsible for leading and coordinating the dispatch operations for specialized towing, heavy-duty recovery, equipment transport, and emergency roadside service activities. This role oversees dispatch personnel, manages fleet utilization, coordinates customer requests, and ensures efficient deployment of drivers and equipment to maximize productivity, safety, and customer satisfaction. The Dispatch Manager serves as the critical link between customers, drivers, operators, and field operations.

Key Responsibilities

• Manage daily dispatch operations for specialized transport, towing, heavy recovery, equipment hauling, and oversized load transport services.
• Coordinate and prioritize service calls based on urgency, customer needs, equipment requirements, and operational capacity.
• Ensure efficient scheduling and routing of tow trucks, transport units, trailers, and recovery equipment.
• Monitor field operations and make real-time adjustments to maximize efficiency and response times.
• Maintain accurate dispatch records, service logs, and operational reports.
• Supervise, coach, and develop dispatchers and dispatch support staff.
• Establish performance standards and service expectations.
• Conduct training on dispatch systems, customer service practices, and company procedures
• Manage employee schedules to ensure appropriate coverage for 24/7 operations.
• Foster a collaborative, customer-focused work environment.

• Serve as the primary escalation point for customer concerns and service-related issues.
• Coordinate communication between customers, drivers, operators, law enforcement agencies, insurance companies, and commercial accounts.
• Provide accurate service updates, ETAs, and status reports.
• Ensure high levels of customer satisfaction through responsive and professional communication.

• High School Diploma or GED required.
• Minimum 3-5 years of dispatch experience in towing, transportation, logistics, emergency services, or fleet operations.
• Minimum 2 years of supervisory or management experience.
• Strong knowledge of towing and recovery operations, fleet management, and dispatch procedures.
• Experience using dispatch software, GPS tracking systems, and fleet management platforms.
• Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).

• Ability to work extended periods at a computer and dispatch workstation.
• Ability to respond to operational emergencies outside normal business hours.
• Ability to work evenings, weekends, holidays, and on-call rotations as needed.

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program

EEOC Policy Statement- We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.