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Hospital Technical Support Jobs (NOW HIRING)

Patientco

Technical Support Specialist

Louisville, KY · On-site +1

Minimum of 5 years of experience in a technical product support role, preferably with experience ... Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K ...

LENSAR, Inc.

Technical Support Specialist

Orlando, FL · On-site

POSITION SUMMARY The Technical Support Specialist (TSS) is responsible for providing phone and ... site (hospital, healthcare system, etc.). KNOWLEDGE / EXPERIENCE / SKILLS / EDUCATION To perform ...

Waystar

Technical Support Specialist

Louisville, KY · On-site

Minimum of 5 years of experience in a technical product support role, preferably with experience ... Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K ...

Patientco

Technical Support Specialist

Atlanta, GA · On-site +1

Minimum of 5 years of experience in a technical product support role, preferably with experience ... Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K ...

Brainlab

National Technical Support

Chicago, IL · On-site

$38K - $48K/yr

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're ... in technical data and manage escalated cases; maintain and submit technical records and ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer ... Voluntary insurances (Life, Hospital, Critical Illness, Accident) * Employee Assistance Program ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're ... in technical data and manage escalated cases; maintain and submit technical records and ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

... improve hospital efficiency and enhance patient care. Overview Position Summary: Provides ... This includes support on Werfen product usage and function, technical questions, instrument ...

Werfen

Technical Support Specialist

Field, KY · On-site

$80K - $95K/yr

... improve hospital efficiency and enhance patient care. Overview Position Summary: Provides ... This includes support on Werfen product usage and function, technical questions, instrument ...

Tabs

Technical Support Analyst

New York, NY · On-site

$76K - $120K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Engineer ... Voluntary insurances (Life, Hospital, Critical Illness, Accident) * Employee Assistance Program ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

... improve hospital efficiency and enhance patient care. Overview Position Summary: Provides ... This includes support on Werfen product usage and function, technical questions, instrument ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

... improve hospital efficiency and enhance patient care. Overview Position Summary: Provides ... This includes support on Werfen product usage and function, technical questions, instrument ...

Werfen

Technical Support Specialist

Bedford, MA · On-site

$80K - $95K/yr

... improve hospital efficiency and enhance patient care. Overview Position Summary: Provides ... This includes support on Werfen product usage and function, technical questions, instrument ...

Werfen

Technical Support Specialist

Bedford, MA

$80K - $95K/yr

... hospital efficiency and enhance patient care. Position Summary: Provides troubleshooting and ... This includes support on Werfen product usage and function, technical questions, instrument ...

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Hospital Technical Support information

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$14

$26

$44

How much do hospital technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for hospital technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a hospital technical support professional?

Hospital technical support specialists are IT professionals who provide technical assistance within healthcare facilities. They troubleshoot and resolve issues related to computer systems, medical equipment software, networks, and other technology used in hospitals. Their goal is to ensure that all technology operates smoothly so that healthcare providers can deliver effective patient care. These specialists may also assist with installing new hardware, maintaining security protocols, and training staff on technology use.

How does a hospital technical support professional collaborate with clinical staff to resolve technical issues?

Hospital Technical Support professionals work closely with doctors, nurses, and administrative staff to troubleshoot and resolve technical problems affecting medical devices, software systems, and network connectivity. Collaboration often involves on-site visits to patient care areas, clear communication to understand clinical needs, and providing timely solutions to minimize disruptions in patient care. Effective teamwork and responsiveness are essential, as many issues can directly impact the hospital’s ability to deliver quality healthcare services.

What are the key skills and qualifications needed to thrive as a hospital technical support professional?

To thrive as a Hospital Technical Support professional, you need a strong background in IT troubleshooting, network management, and knowledge of healthcare systems, often supported by a degree in information technology or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHR) platforms, and certifications like CompTIA A+ or Microsoft Certified IT Professional are typically required. Excellent problem-solving skills, patience, and effective communication are vital soft skills for assisting medical staff and resolving issues efficiently. These skills ensure smooth operation of critical healthcare technologies, minimizing downtime and supporting patient care delivery.

What states have the most Hospital Technical Support jobs?

States with the most job openings for Hospital Technical Support jobs include:

What are popular job titles related to Hospital Technical Support jobs?

For Hospital Technical Support jobs, the most frequently searched job titles are:

Technical Support Specialist

Louisville, KY • On-site, Remote

Patientco
1 - 10 employees
Learn more about Patientcoexternal

Full-time

Medical, Retirement, PTO

Re-posted 13 hours ago

Job description

ABOUT THIS POSITION

Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls.

WHAT YOU'LL DO

* Investigate, diagnose, and resolve highly complex technical issues related to Waystar's product suite, often requiring in-depth analysis of system logs, configurations, and data.
* Act as a subject matter expert for the S4 product, collaborating with engineering, product management, and other support teams to identify root causes and implement lasting solutions.
* Provide comprehensive, timely, and professional support to clients via phone, email, and ticketing systems, adhering to defined service level agreements (SLAs).
* Develop and maintain internal knowledge base articles, troubleshooting guides, and best practices to empower other support tiers and clients.
* Participate in on-call rotations for urgent support issues outside of standard business hours as needed.
* Identify recurring issues and trends, providing valuable feedback to product development teams for continuous improvement.
* Mentor and train junior support staff on product features, troubleshooting methodologies, and advanced problem-solving techniques.
* Assist with testing and validation of new product releases and patches to ensure stability and functionality.

WHAT YOU'LL NEED

* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
* Minimum of 5 years of experience in a technical product support role, preferably with experience supporting enterprise-level software solutions.
* Demonstrated expertise in supporting complex SaaS applications, with a strong understanding of cloud environments (e.g., AWS, Azure).
* Proven ability to troubleshoot and resolve intricate technical problems, often involving multiple integrated systems.
* Strong analytical and problem-solving skills, with an acute attention to detail.
* Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
* Proficiency with SQL for database querying and data analysis.
* Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support tools.
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.
* Prior experience with healthcare revenue cycle management (RCM) or financial software is a significant plus.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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