Hospital Financial Counselor Interview Questions Jobs

Financial Counselor
Bring your passion to Texas Health So We Are Better + Together
Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201
Work Hours: Full-Time; Wednesday - Sunday from 7:00am to 3:30pm
Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications
Here's What You Need:
Education
• High School Diploma or Equivalent required.
Experience
• 1 year collections experience preferred.
• 2 years hospital admissions experience preferred.
• Other hospital and physician office experience preferred.
• Medical insurance verification and scheduling experience preferred.
• Birth Certifications experience preferred.
Licenses and Certifications
• CHAA - Certified Healthcare Access Associate Upon Hire preferred
• CPI - Crisis Prevention Intervention Training 90 Days required
Skills
• Strong communication and interpersonal skills with a focus on customer service and patient advocacy. Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence. Tech-savvy and proficient in Epic, Meditech, Microsoft Office Suite, and financial/registration software. Strong problem-solving and critical-thinking abilities, especially in high-pressure situations. Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail. Ability to work with diverse patient populations and show empathy in sensitive financial discussions. Bilingual (Spanish) preferred, but not required.
What You Will Do:
Patient Financial Advocacy & Counseling
• Helps patients understand their insurance benefits, financial responsibilities, and available assistance programs in a compassionate and clear way.
• Provides accurate cost estimates, set up payment plans, and assist with financial assistance applications.
• Advocates for patients by explaining coverage options and working with external agencies to secure funding when needed.
• Identifies potential coverage gaps and educate patients about their financial options before services are rendered
Insurance Verification & Pre-Authorization
• Verifies insurance benefits and ensure pre-authorization requirements are met before scheduled services.
• Works closely with physician offices, case managers, and patients to prevent unexpected financial burdens.
• Assists in resolving claim denials and explain Explanation of Benefits (EOBs) in easy-to-understand terms.
• Utilizes online tools, databases, and insurance portals to ensure accurate eligibility verification.
Financial Clearance & Revenue Cycle Support
• Ensures a smooth patient experience by managing Financial Clearance Work queues and providing Good Faith Estimates (GFE).
• Records and maintain accurate patient demographic and financial data in our electronic health records (EHR) system.
• Assist patients with Medicaid applications, financial assistance forms, and public assistance programs.
• Works alongside facility leadership and revenue cycle teams to maximize reimbursement and minimize financial barriers.
Customer Service & Patient Experience
• Applies superior customer service skills to set expectations about the patient experience and use THR principles to deliver top-tier customer service.
• Maintains a friendly, professional, and empathetic approach when discussing financial matters with patients and families.
• Collaborates with clinical teams and patient navigators to ensure financial processes do not delay care.
• Serves as a mentor to new team members, sharing knowledge and best practices.
Administrative & Compliance Responsibilities
• Stays up to date on federal, state, and hospital financial policies to ensure compliance with regulations.
• Participate in staff meetings, training sessions, and process improvement initiatives.
• Keeps detailed records of financial discussions and transactions in patient accounts.
• Identifies ways to improve financial counseling processes to create a better experience for both patients and the organization.
Additional Perks of Being a Texas Health Employee:
Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.
At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.
Texas Health Denton Highlights:
Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we're one of Denton County's largest employers.
We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment.
Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence, and a Magnet® designated hospital.
Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city's only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation, and an internal medicine residency program.
As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!
Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.