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Home Inbound Call Center Jobs in Detroit, MI (NOW HIRING)

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

orsa credit union

call center representative

Novi, MI · On-site

$18.94/hr

This role handles high‑volume inbound interactions, resolving everyday needs with clarity ... The care solutions agent applies care center standards in real time, using knowledge tools ...

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Sales Rep

Detroit, MI · Remote

$14.73 - $16.50/hr

... work at home free from normal household interruptions Basic computer skills. A commitment and ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsHome Inbound Call Center JobsHome Inbound Call Center Jobs in Detroit, MI

Home Inbound Call Center information

See Detroit, MI salary details

$12

$17

$22

How much do home inbound call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for home inbound call center in Detroit, MI is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What are the most commonly searched types of Home Inbound Call Center jobs in Detroit, MI?

The most popular types of Home Inbound Call Center jobs in Detroit, MI are:

What are popular job titles related to Home Inbound Call Center jobs in Detroit, MI?

For Home Inbound Call Center jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Home Inbound Call Center jobs in Detroit, MI look for?

The top searched job categories for Home Inbound Call Center jobs in Detroit, MI are:

Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $35,689 per year, or $17.2 per hour.

Onsite Call Center Representative- Afternoons

Qualfon

Highland Park, MI • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

11th of 72 rated call and contact centers

Job description

$20.00/hr. | Onsite Call Center Representative | Shifts: 2:30PM-11:15pm | Training for the 8 weeks: 4:00 pm-1:00amQualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support. You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels. Veterans and military family members are encouraged to apply
What You’ll Do

  • Answer inbound customer service calls, emails and chats

  • Assist with:

    • Credit card and consumer loan questions

    • Fraud-related inquiries and authorizations

    • Checking, savings, and CD account maintenance

  • Help members recover online credentials

  • Complete account updates (authorized users, balance transfers, IRA changes)

  • Document interactions clearly and accurately

  • Escalate issues when needed and follow established procedures

  • Meet service level, quality, and attendance expectations


What We’re Looking For

  • 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus

  • Call center experience preferred but not required

  • High School Diploma or GED

  • Strong verbal and written communication skills

  • Comfortable handling difficult conversations professionally

  • Ability to multitask in multiple computer systems

  • Typing speed: 20 WPM with 90% accuracy

  • Reliable attendance and willingness to work scheduled shifts

  • Basic computer and troubleshooting skills

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.  Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.  At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What We Offer:

 We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  • Medical, Dental & Vision Coverage with multiple plan options
  • Telemedicine & Mental Health Support for convenient care
  • Paid Time Off (PTO) that grows with your tenure
  • 401(k) with Company Match to help you plan for the future
  • Employee Assistance Program (EAP) with free counseling and wellness resources
  • Company-Paid Life & Disability Insurance for added peace of mind
  • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
  • Voluntary Benefits including accident, critical illness, hospital coverage, and more
  • Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.


USD $20.00 - USD $20.00 /Hr.

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