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Home Inbound Call Center Jobs in Detroit, MI (NOW HIRING)

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ...

Clementine Answers

Call Center Agent

Roseville, MI · On-site

$15 - $18/hr

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: * A welcoming voice with an upbeat tone * Strong ...

Clementine

Part Time Call Center Agent

Roseville, MI

$18/hr

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: * A welcoming voice with an upbeat tone * Strong ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ideal for ...

Qualfon

Loan Specialist - Call Center

Highland Park, MI · On-site

$19.25/hr

In this role, you'll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ideal for ...

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Home Inbound Call Center information

See Detroit, MI salary details

$12

$17

$22

How much do home inbound call center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for home inbound call center in Detroit, MI is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What are the typical work hours and scheduling expectations for a Home Inbound Call Center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What is a Home Inbound Call Center job?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in the Home Inbound Call Center position, and why are they important?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the most commonly searched types of Home Inbound Call Center jobs in Detroit, MI? The most popular types of Home Inbound Call Center jobs in Detroit, MI are:
What are popular job titles related to Home Inbound Call Center jobs in Detroit, MI? For Home Inbound Call Center jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Home Inbound Call Center jobs in Detroit, MI look for? The top searched job categories for Home Inbound Call Center jobs in Detroit, MI are:
Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Detroit, MI as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,689 per year, or $17.2 per hour.

Call Center Representative (On-Site)

Edcor Data Services LLC

Troy, MI

$15.50/hr

Other

Re-posted 13 days ago

Job description

Salary: $15.50 Hourly

Edcor is seeking additional Call Center Agents (no sales) to join our inbound call center in Troy, MI. We have full (40 hours) and you pick your shift part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year!), merit increases, vacation & sick time!


Summary:

Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits.

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Receives inbound calls from Edcors customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
  • Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
  • Maintains contact center database by entering call log notes and important call information.
  • Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Skills/ Qualifications:

  • Customer Focus
  • Effective Communication
  • Effective Listener
  • Problem-Solving

Job Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.)
  • Ability to remain flexible and adaptable in a fast-paced environment.


Pay / Location:

  • $15.50/hour + quarterly quality bonus, depending on experience
  • In office - Troy, Michigan