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Home Inbound Call Center Jobs in Detroit, MI (NOW HIRING)

Thornton and Grooms

Be Seen First

Call Center Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Handle inbound calls, outbound calls, chats, and online leads * Book appointments efficiently using ... Support Home Care Club members with scheduling and renewals * Complete follow-up calls and ...

Healthcare Support Staffing

Customer Service Rep

Troy, MI · On-site

$12 - $13/hr

Working with the inbound call center taking calls from members and providers from 3 state plans to handle eligibility, benefit and payment questions-this is 100% inbound calls! * This is a high ...

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All JobsHome Inbound Call Center JobsHome Inbound Call Center Jobs in Detroit, MI

Home Inbound Call Center information

See Detroit, MI salary details

$12

$17

$22

How much do home inbound call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for home inbound call center in Detroit, MI is $17.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.08 per hour, depending on experience, location, and employer.

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What are the most commonly searched types of Home Inbound Call Center jobs in Detroit, MI?

The most popular types of Home Inbound Call Center jobs in Detroit, MI are:

What are popular job titles related to Home Inbound Call Center jobs in Detroit, MI?

For Home Inbound Call Center jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Home Inbound Call Center jobs in Detroit, MI look for?

The top searched job categories for Home Inbound Call Center jobs in Detroit, MI are:

Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $35,689 per year, or $17.2 per hour.

Inbound Call Center Representative

United Wholesale Mortgage

Pontiac, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

United Wholesale Mortgage rating

7.6

Company rating: 7.6 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

112th of 154 rated financial services

Job description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

Responsibilities

  • Accepting incoming calls from all clients
  • Making outbound calls to clients
  • Responding to emails from clients
  • Working various reports as assigned
  • Aiding and overseeing our sub-servicer
  • Cross-training to learn other areas of our Servicing team

Qualifications

Must Have Qualifications:

  • 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry 
  • Excellent customer service and communication skills
  • Strong analytical skills
  • Proficiency in Excel, including vlookups, formulas and PivotTables
  • Proficiency in MS Office
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • High school diploma or equivalent
  • Onsite, full-time attendance

Nice to Have Qualifications:

  • 1+ years experience in mortgage servicing
  • Bilingual in English and Spanish

What United Wholesale Mortgage employees say

Pay

Benefits

Hours and flexibility

Workplace

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