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Home Inbound Call Center Jobs in Chicago, IL (NOW HIRING)

Chicago ENT

PCC Call Center

Chicago, IL · On-site

$18 - $22/hr

PATIENT CARE COORDINATOR - CALL CENTER Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Connect with customers through inbound and outbound calls (as needed) * Educate consumers on ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

Burjline Builders

Call Center Representative

Park Ridge, IL · On-site

$15.75 - $19.75/hr

Call Center Representative We are looking for a Call Center Representative that will be the liaison ... Manage large amounts of inbound and outbound calls in a timely manner * Follow communication ...

Paylocity

Call Center Support Specialist

Schaumburg, IL · On-site

... center (and/or email) queue, ensuring the highest level of customer satisfaction. As a Support ... Maintain high inbound call availability to support customers * Gather pertinent data, identify ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... Answer a high volume of inbound calls * Resolve customer concerns while providing top of the line ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Our Call Center team is the voice of our company, and we are looking to hire someone who has a ... Answer a high volume of inbound calls * Resolve customer concerns while providing top of the line ...

Paylocity

Call Center Support Specialist

Schaumburg, IL · On-site

... center (and/or email) queue, ensuring the highest level of customer satisfaction. As a Support ... Maintain high inbound call availability to support customers * Gather pertinent data, identify ...

Paylocity

Call Center Support Specialist

Schaumburg, IL · On-site

$17.75 - $24/hr

... center (and/or email) queue, ensuring the highest level of customer satisfaction. As a Support ... Maintain high inbound call availability to support customers * Gather pertinent data, identify ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... inbound and outbound interactions. Key Responsibilities: * Handle incoming and outgoing customer ...

Addison Group

Call Center Representative

Schaumburg, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... inbound and outbound interactions. Key Responsibilities: * Handle incoming and outgoing customer ...

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Showing results 21-40

All JobsHome Inbound Call Center JobsHome Inbound Call Center Jobs in Chicago, IL

Home Inbound Call Center information

See Chicago, IL salary details

$13

$17

$23

How much do home inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for home inbound call center in Chicago, IL is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $18.80 per hour, depending on experience, location, and employer.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the most commonly searched types of Home Inbound Call Center jobs in Chicago, IL? The most popular types of Home Inbound Call Center jobs in Chicago, IL are:
What are popular job titles related to Home Inbound Call Center jobs in Chicago, IL? For Home Inbound Call Center jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Home Inbound Call Center jobs in Chicago, IL look for? The top searched job categories for Home Inbound Call Center jobs in Chicago, IL are:
Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Chicago, IL as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, 4% Temporary, 2% Contract, and 2% Nights. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $37,137 per year, or $17.9 per hour.

PCC Call Center

Chicago ENT

Chicago, IL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

PATIENT CARE COORDINATOR - CALL CENTER
Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our organization (ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, Post-Operative, and any others as they apply). They serve as the primary point of contact for patients seeking appointments, follow-up care, and general assistance, ensuring inquiries are handled promptly, accurately, and professionally.
This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication platforms and work closely with providers and clinical teams to ensure patients are scheduled appropriately and receive timely follow-up. Their work is critical to maintaining access to care and delivering a responsive, patient-centered experience.
Travel may be required to any Chicago ENT/Chicago Sleep Center or affiliated location.
This role will report to the Call Center Lead.
PRIMARY RESPONSIBILITIES
  • Meet established Call Center performance standards, including but not limited to average hold time, call handling efficiency, first-contact resolution, accurate call routing, abandonment rate, and bounce/transfer rates, while maintaining a high level of professionalism and customer service.
  • Schedule and register patients for a wide range of appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative visits.
  • Ensure accurate entry of demographic, insurance, and appointment information into the electronic medical record (EMR).
  • Respond promptly and professionally to patient, provider, and staff inquiries via telephone, voicemail, web, SMS, and EHR messaging.
  • Monitor and complete tasks assigned to the "User, Scheduler" work queue.
  • Review appointments scheduled by automated scheduling partners for accuracy and appropriateness.
  • Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly and obtain any missing information.
  • Manage and respond to messages received through:
    • NotifyMD (after-hours and overflow call service)
    • PerfectServe (provider on-call communication)
    • Healow online scheduling
    • Zocdoc online scheduling
    • Glacial Media website inquiries
    • Department and staff voicemail boxes
    • Specific system names or vendors for managing correspondence are subject to change (add or remove)
  • Contact patients to schedule new appointments, coordinate follow-up care, and reschedule existing appointments as needed.
  • Process inbound referrals to register patients referred to the practice.
  • Provide knowledgeable responses to patients and family members regarding appointment types, preparation instructions, insurance requirements, and scheduling options.
  • Escalate clinical questions or urgent concerns to the appropriate department.
  • Other duties as individually assigned.

REQUIRED QUALIFICATIONS
  • High school diploma or equivalent required
  • Ability to work within an EMR database and navigate through a Windows environment required
  • Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS
  • 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
  • Bilingual in English and Spanish (speaking, writing, and comprehension)
  • Experience working in a Sleep or ENT Specialist Office

SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.
All applicants should be aware that employment is contingent upon the successful completion of a background check and drug screening. Failure to provide accurate information or pass these requirements may result in withdrawal of the employment offer.

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