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Home Depot Customer Service Jobs in Decatur, GA (NOW HIRING)

Home Depot

Manager, Brand Communications

Atlanta, GA · On-site

... Home Depot's customer base of do-it-yourselfers and professional contractors and drives year-over ... marketing, professional services and other departments within and organization * Experience ...

Home Depot

Pro Customer Service/Sales

Kennesaw, GA · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Atlanta, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Roswell, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Austell, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Snellville, GA · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Marietta, GA · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Kennesaw, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Conyers, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Douglasville, GA · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Marietta, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Norcross, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Lilburn, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Lovejoy, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Mcdonough, GA · On-site

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

Home Depot

Pro Customer Service/Sales

Atlanta, GA

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The ...

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Home Depot Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do home depot customer service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for home depot customer service in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by Home Depot Customer Service associates and how can they be managed?

Home Depot Customer Service associates often encounter challenges such as handling high customer volumes during peak hours, addressing a variety of product-related inquiries, and managing occasional difficult interactions with customers. To manage these challenges, associates are trained to use active listening, clear communication, and available resources like product databases or experienced team members. Additionally, working closely with other departments and maintaining a positive attitude helps ensure customer needs are met efficiently and enhances teamwork.

What does a Home Depot Customer Service Associate do?

A Home Depot Customer Service Associate assists customers with their shopping experience by answering questions, locating products, and providing product knowledge. They also help resolve customer concerns, process returns or exchanges, and ensure the store remains organized and clean. Associates may operate cash registers, guide customers to specific departments, and support other store operations as needed. Their main goal is to provide excellent service so customers leave satisfied and willing to return.

What is the difference between Home Depot Customer Service vs Home Depot Sales Associate?

AspectHome Depot Customer ServiceHome Depot Sales Associate
Primary RoleAssist customers with inquiries, returns, and service issuesHelp customers find products, provide product information, and promote sales
Required SkillsCustomer service, communication, problem-solvingProduct knowledge, sales skills, customer interaction
Work EnvironmentCustomer service counters, checkout areasSales floor, product displays
CertificationsNone typically requiredNone typically required

Home Depot Customer Service roles focus on assisting customers with service-related issues and inquiries, often at service desks. In contrast, Home Depot Sales Associates primarily engage in helping customers locate products and promoting sales on the floor. Both roles require strong communication skills but differ in daily tasks and work settings.

What are the key skills and qualifications needed to thrive as a Home Depot Customer Service associate, and why are they important?

To thrive as a Home Depot Customer Service associate, you need strong product knowledge, basic math skills, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is typically required. Outstanding communication, patience, and problem-solving abilities help you address customer needs and build positive experiences. These skills ensure efficient service, customer satisfaction, and contribute to the store’s overall success.
What are popular job titles related to Home Depot Customer Service jobs in Decatur, GA? For Home Depot Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Home Depot Customer Service jobs in Decatur, GA look for? The top searched job categories for Home Depot Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Home Depot Customer Service jobs? Cities near Decatur, GA with the most Home Depot Customer Service job openings:
Home Depot Customer Service jobs near you
Manager, Brand Communications

Manager, Brand Communications

Home Depot

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,355 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Manager, Brand PR is a key member of The Home Depot Public Relations team, responsible for developing and executing strategic external communications that elevate the company's brand, product innovation, and business priorities. This role partners cross-functionally with Marketing, Merchandising, eCommerce, and other internal stakeholders to design and deliver integrated earned media strategies that engage do-it-yourself and professional customers while supporting year-over-year business growth.
The Manager, Brand PR leads the development of compelling brand narratives, drives media and influencer engagement, and ensures alignment across earned and owned channels. This role requires strong media relations expertise, strategic thinking, and disciplined execution to deliver measurable results. Success in this position depends on the ability to influence stakeholders, manage multiple priorities, and translate complex business initiatives into impactful communications that strengthen The Home Depot's reputation and market leadership.
Key Responsibilities:
  • 45% Manage & Support Strategies - Planning and execution of internal and external communications; Serve as communications partner to senior leaders and teams within to amplify key initiatives for both internal and external audiences; Specifically, partner with function and project teams to deliver effective communications that support business objectives; Drive consistency of messaging and partner with internal channel owners to find creative ways to connect company strategy and goals to communications
  • 30% Message Creation - Create messaging and materials for initiative-based and regular, ongoing communications including key messaging and priorities to be readily understood by associates at various level
  • 20% Delivering Results - Develop and deliver a measurable earned media strategy that supports The Home Depot's product innovation objectives and engages The Home Depot's customer base of do-it-yourselfers and professional contractors and drives year-over-year business growth
  • 5% Communication - Develop sustained communications metrics to assess ongoing effectiveness of internal and external communication efforts

Direct Manager/Direct Reports:
  • This position typically reports to Sr. Manager, Brand Comms Marketing & Online
  • This position has 2 Direct Reports

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • 8+ years of previous agency or in-house PR experience, retail strongly preferred
  • Experience developing and delivering a measurable earned media strategy that supports specific product innovation objectives and engages a customer base to drive year-over-year business growth.
  • Proven experience providing counsel, developing, and executing communications campaigns that support business objectives in collaboration with merchandising, e-commerce, marketing, professional services and other departments within and organization
  • Experience developing strong collaborative partnerships with internal marketing teams to support new marketing and sales initiatives

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 6

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Business Insights
  • Cultivates Innovation
  • Builds Networks
  • Communicates Effectively

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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