Home Depot Customer Service Jobs in Decatur, GA (NOW HIRING)

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The National Account Manager (NAM) - The Home Depot is responsible for leading the strategic growth and profitability of the The Home Depot account, one of the company's most critical national retail partners. This role owns the end-to-end relationship, driving revenue, market share, and brand presence across The Home Depot stores in both US and Canada.

The NAM serves as the primary interface with The Home Depot merchants and cross-functional stakeholders, while coordinating internal teams to deliver best-in-class execution across sales, replenishment, merchandising, and marketing.

Account Strategy & Growth

• Develop and execute a comprehensive account strategy aligned to The Home Depot priorities and category growth plans
• Deliver annual sales, margin, and market share targets
• Identify opportunities for assortment expansion, pricing optimization, and promotional effectiveness
• Lead Product Line Review (PLRs) and any business reviews with The Home Depot

Customer Relationship Management

• Build and maintain strong relationships with merchant, buyers, and cross functional partners.
• Serve as the primary point of contact for The Home Depot at a national level
• Influence decision-making through data, insights, and category expertise

Merchandising & Category Management

• Partner with The Home Depot to optimize: product assortment and lifecycle management, shelf placement (planograms) and in-store execution, new product introductions and resets
• Leverage POS data and analytics to drive category insights and recommendations

Sales Execution & Forecasting

• Develop accurate sales forecasts and demand plans in collaboration with internal and The Home Depot teams
• Monitor and analyze performance vs. forecast, identifying risks and opportunities

Cross-Functional Leadership

• Collaborate internally with: Supply Chain, Demand Planning, Marketing, and Finance
• Ensure alignment and execution of account priorities across all functions

Operational Excellence

• Manage: Pricing strategy and margin performance, RFPs, contracts, and terms of sale, Issue resolution (inventory, service, product concerns)
• Ensure on-time delivery, in-stock performance, and service levels meet The Home Depot expectations

Minimum Requirements:

Education

• Bachelor's degree Business, Marketing, Supply Chain, or related field or equivalent experience

Work Experience

• 3 years of experience in National or key account management
• 3 years of experience in Retail sales (big-box preferred, Lowe's or Home Depot highly preferred)
• Proven track record managing large national retail accounts
• Experience working directly with merchant teams and retail buyers

Knowledge / Skills / Abilities

• Financial & Commercial Acumen - Strong understanding of forecasting, pricing, margins, and budget ownership.
• Cross-Functional Influence - Ability to partner effectively across Product, Marketing, Operations, and Customer Experience.
• Negotiation & Strategic Influence - Ability to lead complex negotiations and influence customer decisions to drive mutually beneficial outcomes.
• Data-Driven Decision Making - Leverages POS data, syndicated insights, and forecasting tools to inform strategy, optimize performance, and identify growth opportunities.
• High Level Communication & Engagement - Skilled in delivering clear, compelling presentations and building credibility with senior-level stakeholders.

Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.The employee is regularly required to stand and walk.On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."