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Home Based Technical Support Engineer Remote Jobs in New York

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

As a Field Technical Specialist , you will serve as a key field-based technical resource supporting ... Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ...

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

Own product, technical, and security responses on RFPs and RFIs * Support customers through ... Based in the US Nice to have * Top university degree * Experience selling to data teams (Data ...

Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$100K - $130K/yr

Own product, technical, and security responses on RFPs and RFIs * Support customers through ... Based in the US Nice to have * Top university degree * Experience selling to data teams (Data ...

AI Engineer - Remote

New York, NY · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$107K - $146K/yr

Sound like this could be your new home? Keep reading.... My IT Crew has been a leader in the ... cloud-based networks. * A minimum of 5+ Years experience in support and engineering of Windows on ...

Senior Systems Engineer (Remote)

Brooklyn, NY · Remote

$109K - $150K/yr

Sound like this could be your new home? Keep reading.... My IT Crew has been a leader in the ... cloud-based networks. * A minimum of 5+ Years experience in support and engineering of Windows on ...

Sound like this could be your new home? Keep reading.... My IT Crew has been a leader in the ... cloud-based networks. * A minimum of 5+ Years experience in support and engineering of Windows on ...

Home-Based Teacher

Bronx, NY · On-site +1

$22.28 - $32.05/hr

Support the family in implementing strategies that align with educational goals and organizational standards. Curriculum Implementation * Promote high-quality teaching and learning in the home ...

Home Based Teacher

Manhattan, NY · On-site +1

$22.28 - $32.05/hr

Support the family in implementing strategies that align with educational goals and organizational ... Home Based Teacher I : Must possess a High School Diploma/GED and hold a Child Development ...

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ... Fully remote (US-based), with our Brooklyn office available if you want one. * All the tokens you ...

Showing results 21-40

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Sr. Technical Support Consultant - Remote

NAVA Software Solutions

Berkeley Heights, NJ • On-site, Remote

Full-time

Re-posted 3 days ago


Job description

NAVA Software solutions is looking for a Sr. Technical Support Consultant
Details:
Sr. Technical Support Consultant
Location: Remote role
Duration: 6 months CTH
Job Description:
  • CA Server Automation which includes CA ITCM - need knowledge with in using the CA tool.
  • Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
  • 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
  • Create application monitoring scripts and automate alerts that can inform of problems in logs files.
  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
  • Point of escalation accountable for diagnosing and resolving customer impacting issues.
  • Review turnover artifacts to ensure completion prior to executing production installs.
  • Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
  • Support applications that support the Managed Services ATM fleet and Cash and Logistics.
  • Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
  • Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
  • Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
  • Maintain and/or create technical support documentation, and work with resources to assume the same.
  • Good verbal and written communication skills to be used for creation and updating standard operating procedures.
  • Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Required:
  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experienced in Agile and DevOps environments and cultures.
  • Knowledge of ITIL production support best practices
  • ATM knowledge and strong knowledge of Microsoft Office Suite
  • Knowledge of Splunk and ExtraHop

Desired:
  • Basic knowledge of Linux
  • Knowledge of Azure

NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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