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VFD Technical Support Specialist
NY · Remote
The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...
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The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...
VFD Technical Support Specialist
NJ · Remote
The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...
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Quick apply
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Remote Distribution Sales Manager - Printing Chemicals oversees sales of pressroom chemicals for ... technical support to printers and distributors. The role involves frequent travel (home-based ...
Remote Distribution Sales Manager - Printing Chemicals oversees sales of pressroom chemicals for ... technical support to printers and distributors. The role involves frequent travel (home-based ...
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Senior Systems Engineer (Remote)
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Senior Systems Engineer (Remote)
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Senior Systems Engineer (Remote)
Brooklyn, NY · On-site +1
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New York, NY · Remote
$80 - $120/hr
Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Document solutions and provide clear technical feedback. Required Skills * Strong proficiency in ...
Quick apply
AI Software Engineer - Remote
New York, NY · Remote
$80 - $120/hr
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$80 - $120/hr
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Quick apply
Machine Learning Engineer - Remote
New York, NY · Remote
$80 - $120/hr
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Growth Engineer (Remote)
New York, NY · Remote
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New York, NY · On-site +1
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Staff Engineer (Remote - Eligible)
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Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be ... For technical support or questions about Capital One's recruiting process, please send an email to ...
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Sr. Technical Support Consultant - Remote
Berkeley Heights, NJ • On-site, Remote
Full-time
Re-posted 3 days ago
Job description
Details:
Sr. Technical Support Consultant
Location: Remote role
Duration: 6 months CTH
Job Description:
- CA Server Automation which includes CA ITCM - need knowledge with in using the CA tool.
- Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
- 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
- Create application monitoring scripts and automate alerts that can inform of problems in logs files.
- Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
- Point of escalation accountable for diagnosing and resolving customer impacting issues.
- Review turnover artifacts to ensure completion prior to executing production installs.
- Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
- Support applications that support the Managed Services ATM fleet and Cash and Logistics.
- Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
- Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
- Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
- Maintain and/or create technical support documentation, and work with resources to assume the same.
- Good verbal and written communication skills to be used for creation and updating standard operating procedures.
- Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.
Required:
- 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
- CA Server Automation which includes CA ITCM
- Hands-on knowledge of writing SQL for Oracle or SQL Server
- Solid experience scripting in PowerShell
- Microsoft Desktop Services, Virtual Services
- Experienced in Agile and DevOps environments and cultures.
- Knowledge of ITIL production support best practices
- ATM knowledge and strong knowledge of Microsoft Office Suite
- Knowledge of Splunk and ExtraHop
Desired:
- Basic knowledge of Linux
- Knowledge of Azure
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US