211 Brevard provides immediate support and connects people toย resources in times of mental health, financial and community crisis, and maintains and shares information about critical needs and services.ย ย Services are available 24 hours a day via voice and text through the 211 community helpline and 988 suicide and crisis lifeline.ย 211 is the access point for the Community Information Hotline in disasters, and a variety of other specialized services.
Position Summary
Responsible for right-sizing, updating and maintaining the 211 Community Resource Database and online directory for Volusia and Flagler counties, and bringing records into compliance with Inform USA Standards to improve the quality and quantity of information available to 211 staff and community users.
Primaryย Responsibilitiesย
- Maintain assigned records in the 211 Community Resource Database online directoryย in accordance withย the Inform USA Standards for Excellenceย in Community Navigation
- Engage service providers to help ensure information about their programs and services is accurate, current, complete, and aligned with database standards
- Participate in the internal resource review group and annual Inclusion Criteriaand periodic Style Guideย reviewsย
ย Position Qualificationsย
Education and Experienceย
- High school diploma or equivalentย
Requiredย Knowledgeย andย Skillsย ย
- Strong interpersonal,ย verbalย and written communication skillsย
- Able to use technology including advancedย web-basedย telephony, text,ย databaseย and contact management systemsย
- Able to work independently and as a member of a team to organize, prioritize, and meet project deadlinesย
- Able toย establishย and maintain effective working relationshipsย
- Demonstrate good judgment, adaptability, and ability to problem solveย
Additionalย consideration may be given to the followingย
- Inform USA Community Resource Specialist- Database Curator credentialย
- Bachelorโs degreeย in relevant fieldย
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Physical Requirementsย
- Ability to communicate clearly on the phone, in writing and in personย
- Ability to read written material and computer screensย
- Ability to spend multiple hours on the telephone and computerย
- Ability to enter data into a computerized recordย
- Ability toย liftย upย toย 25ย pounds asย requiredย
Work Scheduleย and Locationย
This is a hybrid position based in Daytona Beach with most work conducted throughout Volusia and Flagler Counties. Employees will be expected to work at least one day per week in our administrative office in Rockledge, Florida and the remaining time in Volusia/Flagler or virtual. The schedule will be flexible to the needs of the business and the community.
Most work will be conducted during typical weekday business hours, with flexibility for scheduling occasional evening or weekend work. The position will be eligible for hybrid/remote work scheduleย in accordance withย the agencyโs remote work policy.ย
Disaster Responseย
211ย Brevard serves asย sourceย of community information in disasterย situationsย and all employees may be expected to work shifts prior to, during and/or following a community disaster.ย
Benefits
211 Brevard offers opportunities to do meaningful work while gaining knowledge and skills to advance your career in the social services sector.ย Benefits include competitive wages, paid insurance, Employee Assistance Program, IRA match, sick and vacation leave, professional development training and certification opportunities and a supportive work environment with the possibility of hybrid office/remote schedules.
211 Brevard is an Equal Opportunity Employer and participates in the E-Verify program.