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Home Based Remote Empathetic Listener Jobs in Iowa

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Provide your own home office equipment. * Handle customer calls, assess needs, and solve problems.

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All JobsHome Based Empathetic Listener JobsHome Based Remote Empathetic Listener JobsHome Based Remote Empathetic Listener Jobs in Iowa

Home Based Remote Empathetic Listener information

What is the difference between Home Based Remote Empathetic Listener vs Customer Service Representative?

AspectHome Based Remote Empathetic ListenerCustomer Service Representative
CredentialsNone required, but active listening skills preferredHigh school diploma or equivalent; customer service training often required
Work EnvironmentRemote, home-based settingRemote or in-office, depending on employer
Industry UsageCommon in mental health, coaching, and support servicesRetail, telecom, tech support, and various industries
Job FocusListening, emotional support, empathyProblem-solving, information delivery, customer assistance

While both roles involve communication skills, a Home Based Remote Empathetic Listener focuses on providing emotional support and active listening, often in mental health or coaching contexts. In contrast, a Customer Service Representative handles customer inquiries, troubleshooting, and product or service support. The former emphasizes empathy and emotional connection, typically with less technical training, whereas the latter requires specific product knowledge and technical skills.

What are the most commonly searched types of Remote Empathetic Listener jobs in Iowa? The most popular types of Remote Empathetic Listener jobs in Iowa are:
What are popular job titles related to Home Based Remote Empathetic Listener jobs in Iowa? For Home Based Remote Empathetic Listener jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Home Based Remote Empathetic Listener jobs in Iowa look for? The top searched job categories for Home Based Remote Empathetic Listener jobs in Iowa are:
What cities in Iowa are hiring for Home Based Remote Empathetic Listener jobs? Cities in Iowa with the most Home Based Remote Empathetic Listener job openings:
Home Based Remote Empathetic Listener jobs near you
Infographic showing various Home Based Remote Empathetic Listener job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Licensed Customer Service Representative - MUST HAVE CA & FL LICENSES - Fully Remote

Canon Recruiting Group

Urbandale, IA • Remote

$24.30/hr

Full-time

Posted 5 days ago

Job description

Position: Licensed Customer Service Representative 

Pay Rate: $24.30/HR, Paid Weekly

Assignment: 9/8/2026 – March/April 2027

Location: 100% Remote (Candidates may reside in any U.S. time zone but must be able to accommodate the required Central Time schedule.)

  • Training: Monday – Friday7:45 AM – 4:30 PM CST
  • Full attendance throughout training is strongly expected.
  • No planned time off is strongly recommended.
  • Schedule after training will be 8:00 AM – 6:00 PM CST.
  • Possible overtime may be available based on business needs and Open Enrollment call volume.

Ideal Candidate

The strongest candidate will be a reliable, customer-focused licensed professional who enjoys helping people understand their benefits, communicates clearly, can confidently handle challenging calls, and is comfortable navigating multiple systems in a fast-paced remote environment.

Previous experience with Salesforce, Five9, CRM platforms, benefits systems, or similar technology is helpful but not required.

 

Position Overview:

We are seeking experienced Licensed Customer Service Representatives to support customers with questions regarding employee benefits, enrollment, and voluntary benefit programs.

This is a customer service-focused position with no sales responsibilities. Representatives will primarily handle inbound calls, assist customers with understanding their available benefits, research questions, and provide accurate information using internal benefit databases and systems.

The ideal candidate will have strong customer service and communication skills, active insurance licenses in California and Florida, and the ability to remain professional and helpful while handling a variety of customer inquiries.


Key Responsibilities:

  • Handle approximately 25–30 primarily inbound customer calls per day.
  • Assist customers with benefits enrollment and benefit-related questions.
  • Explain voluntary benefit information clearly and professionally.
  • Research customer questions using internal databases and resources.
  • Complete occasional outbound follow-up when additional research is required.
  • Accurately document customer interactions.
  • Navigate multiple applications while actively assisting customers.
  • Provide professional and empathetic service to customers, including those with complex questions or concerns.
  • Maintain dependable attendance throughout training, Open Enrollment, and production.

Benefits supported may include:

  • Voluntary employee benefits
  • Pet benefits/insurance
  • Legal benefits
  • Additional employer-sponsored benefit programs

 

Required Qualifications:

  • Active California insurance license – REQUIRED
  • Active Florida insurance license – REQUIRED
  • Strong customer service experience.
  • Excellent verbal communication and active listening skills
  • Ability to professionally handle difficult or frustrated customers.
  • Comfortable working in a phone-based customer service environment.
  • Ability to navigate multiple computer systems simultaneously
  • Strong attention to detail and documentation skills.
  • Reliable attendance and ability to commit to the required training and production schedules.
  • No specific education requirement.

 

Additional Licensing Requirements:

Candidates must already hold active California and Florida licenses to be considered for an interview.

If hired, employees will also be required to obtain licenses in:

  • Michigan
  • New York
  • Indiana

PLUS at least three of the following states:

  • New Jersey
  • Massachusetts
  • Ohio
  • Connecticut
  • Maryland
  • Pennsylvania
  • Virginia

 

Remote Work Requirements

  • Reliable home internet with a minimum speed of 50 Mbps
  • Ability to establish a hardwired internet connection
  • Wi-Fi alone will not meet the connectivity requirement.
  • Appropriate workspace for handling customer calls
  • Company equipment will be provided.

Attendance & Time-Off Expectations

This assignment coincides with Open Enrollment and the holiday season, making consistent attendance especially important.

  • Employees will follow the normal company contact center holiday schedule, including scheduled company holidays.

This is a customer service position and does not involve sales.

Apply