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Home Based Remote Call Center Manager Jobs (NOW HIRING)

Brandcoven

Call Center Representative

Atlanta, GA · Remote

$15.50 - $19.25/hr

Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company ... Remote (Work from Home) Job Type: Full-time/Part time Brandcoven is a leading marketing agency that ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

... manage complaints, troubleshoot significant customer service issues, and provide general ... This is a work from home position* >>>>> Due to our current state contracts, we are unable to hire ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... om home, and thrive in a fast-paced environment. You'll be the first point of contact for our ... Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ...

Brandcoven

Call Center Representative I

Manhattan, NY · Remote

$17.75 - $22/hr

Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company ... Remote (Work from Home) Job Type: Full-time/Part time BrandCoven is a leading marketing agency that ...

Brandcoven

Call Center Representative I

Richmond, VA · Remote

$15.75 - $19.75/hr

Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company ... Remote (Work from Home) Job Type: Full-time/Part time BrandCoven is a leading marketing agency that ...

MCI Careers

Remote Call Center Representative

FL · Remote

$15.75 - $20.50/hr

... om home, and thrive in a fast-paced environment. You'll be the first point of contact for our ... Ability to multitask and manage time effectively in a remote setting. * Proficient with computers ...

Globe Life

Be Seen First

Alabama Remote Call Center Representative

Birmingham, AL · Remote

$1K - $4K/wk

The Alabama Remote Call Center Representative will work in an outbound call environment, engaging ... This role involves managing customer interactions efficiently within a medium-sized team ...

MCI Careers

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representative s to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$7.25 - $13.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Sales Representative

ID · Remote

$7.25 - $11.50/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

$7.25 - $16/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

MCI Careers

Remote Call Center Sales Representative

AR · Remote

$11/hr

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ... Provide feedback to management on customer trends and market conditions. Qualifications WONDER IF ...

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Home Based Remote Call Center Manager information

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$29.5K

$63.8K

$109.5K

How much do home based remote call center manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for home based remote call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Home Based Remote Call Center Manager vs Customer Service Supervisor?

AspectHome Based Remote Call Center ManagerCustomer Service Supervisor
CredentialsExperience in call center operations, leadership skills, sometimes management certificationsCustomer service experience, communication skills, often some supervisory training
Work EnvironmentRemote, home-based, overseeing call center teamsTypically in-office or remote, supervising customer service representatives
Industry UsageCommon in call centers, BPOs, and remote customer support companiesUsed across retail, telecom, and service industries for frontline supervision

The Home Based Remote Call Center Manager focuses on managing call center operations remotely, overseeing teams, and ensuring performance metrics are met. The Customer Service Supervisor directly supervises customer service staff, often in a more hands-on or in-office role. While both roles require customer service knowledge and leadership skills, the manager has broader operational responsibilities and strategic oversight, especially in a remote setting.

What cities are hiring for Home Based Remote Call Center Manager jobs? Cities with the most Home Based Remote Call Center Manager job openings:
What are the most commonly searched types of Remote Call Center Manager jobs? The most popular types of Remote Call Center Manager jobs are:
What states have the most Home Based Remote Call Center Manager jobs? States with the most job openings for Home Based Remote Call Center Manager jobs include:
Home Based Remote Call Center Manager jobs near you

Remote Call Center Supervisor

Recruit Monitor

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

About the job Remote Call Center Supervisor The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible mannerThis is your opportunity to join us and represent a top biotechnology company.Whats in it for you? Competitive compensation Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing?

Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives. Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules. Implement and communicate performance standards o Coach team members for success and support individual development of direct reports Conduct performance evaluations for designated staff members Conduct new hire interviewing and training Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies.

Monitor staffing levels Coordinate and deliver program trainings as required by program Create and implement initiatives designed to encourage teamwork and increase employee engagement. Supervise call floor operations Delivers service that meets or exceeds client expectations Maintains all service levels Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures Manage call center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique. Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages.

This will include serving as backup, handling inbound/outbound calls, when needed. Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis. Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all.

As needed, assist with the implementation of program modifications and the scheduling of special call programs. Assist Client Account Manager in the development and implementation of new client programs. Assist in the development of quality improvement programs as a means to increase productivity and improve service levels.

Develop contact center policies and procedures. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position?

Associates degree Or equivalent work related experience 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience. Understanding of call management systems such as CentreVu Supervisor. Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.

Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members. #J-18808-Ljbffr

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