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Home Based Inbound Call Center Jobs in Ottawa, ON

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Retention Specialist position is an employee home-based role that provides excellent customer ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Retention Specialist position is an employee home-based role that provides excellent customer ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Ottawa, ON

Home Based Inbound Call Center information

See Ottawa, ON salary details

$8

$19

$48

How much do home based inbound call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for home based inbound call center in Ottawa, ON is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $12.37 and $19.01 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Ottawa, ON?

The most popular types of Inbound Call Center jobs in Ottawa, ON are:

What cities near Ottawa, ON are hiring for Home Based Inbound Call Center jobs?

Cities near Ottawa, ON with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Ottawa, ON as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $39,794 per year, or $19.1 per hour.

Inbound Contact Centre Agent

Nepean, ON

Costco Wholesale
Retail • 10K+ employees

8.1

Company rating: 8.1 out of 10

Based on 1,924 frontline employees who took The Breakroom Quiz

2nd of 39 rated national retailers

People enjoy working here

Good employer

Recommended by students

Learn more about Costco Wholesaleexternal

CA$21/hr

Full-time

Re-posted 20 days ago

Job description

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Job Description 

At Costco Wholesale, we're dedicated to providing our members with the highest level of customer service. We are looking to add dynamic and personable individuals to our growing team of inbound contact centre agents.

Look forward to:

  • A fun, fast-paced environment
  • The opportunity to help others by offering excellent member service
  • Continued coaching/training to help you reach goals
  • Personalized mentorship

We're looking for candidates who are:

  • Customer-service minded - Contact centre agents are our members' first point of contact.
  • Flexible - Scheduling to cover our hours of operation and changing priorities.
  • Tech-savvy - We use a variety of computer applications and resources to research each member's inquiry. Proficiency in online ordering, Gmail and Google Drive are assets.
  • Patient - Our members deserve the best service.
  • Organized - To determine the best solution.
  • Able to communicate effectively - Active listening is key and written responses must be clear.

Daily tasks:

  • Responds to member inquiries in a courteous and professional manner by phone and email for Costco.ca deliveries. Helps members with online ordering through the website as required. Areas of inquiry include website navigation, order placement and delivery follow-up. 
  • Keys notes to computer membership record to document action or conversation. Keys notes to phone system log to classify call resolution. 
  • Operates as a liaison between members, vendors, buying and operations employees.
  • Responds to member concerns using problem-solving skills, tact and discretion.
  • Escalates calls to supervisor.
  • Processes a high volume of emails and incoming phone calls.
  • Meets department daily in-bound contact goals.
  • Confirms member addresses, phone numbers, items purchased and quantities.
  • Maintains the quality and consistency of written and oral communications.

Languages:

  • Candidates must be able to communicate in English (oral and written).
  • Bilingualism is preferred.
Pay Details 
$21.00 - 21.00
Pay Rate Type 
Hourly
Apply Now
Costco logo

About Costco

Sourced by ZipRecruiter

Costco is a membership warehouse club, dedicated to bringing our members the best possible prices on quality brand-name merchandise. With more than 800 locations worldwide, Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make your shopping experience a pleasurable one. Today, as the company evolves, it stays true to the qualities that helped attract and retain millions of loyal members around the globe: Commitment to quality. Costco warehouses carry about 4,000 SKUs (stock keeping units) compared to the 30,000 found at most supermarkets. By carefully choosing products based on quality, price, brand, and features, the company can offer the best value to members.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Issaquah, WA, US

Year founded

1983

View All Costco Jobs

What Costco employees say

Pay

Benefits

Hours and flexibility

Workplace

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