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Home Based Inbound Call Center Jobs in Hamilton, ON

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

Outbound and/or Inbound call center experience is preferred * Track record of accomplishing targets * Strong phone and verbal communication skills along with active listening * Customer focus and ...

401 Auto

Customer Service Representative

Cambridge, ON · On-site

CA$45K/yr

Outbound and/or Inbound call center experience is preferred * Track record of accomplishing targets * Strong phone and verbal communication skills along with active listening * Customer focus and ...

401 Auto

Business Development Representative

Cambridge, ON · On-site

CA$17.60 - CA$25/hr

Outbound and/or Inbound call center experience is preferred * Track record of accomplishing targets * Strong phone and verbal communication skills along with active listening * Customer focus and ...

CannAmm

Call Attendant (Remote)

Brampton, ON · On-site

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Brampton, ON · On-site

Phone Booking - Handle inbound/outbound calls to coordinate occupational testing - Notate and ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

Cogeco

Specialist, Retention

Oakville, ON · Remote

The Retention Specialist position is an employee home-based role that provides excellent customer ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

The Retention Specialist position is an employee home-based role that provides excellent customer ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Burlington, ON · Remote

The Retention Specialist position is an employee home-based role that provides excellent customer ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Cornwall, ON · Remote

The Retention Specialist position is an employee home-based role that provides excellent customer ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

The Retention Specialist position is an employee home-based role that provides excellent customer ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Hamilton, ON

Home Based Inbound Call Center information

See Hamilton, ON salary details

$8

$19

$49

How much do home based inbound call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for home based inbound call center in Hamilton, ON is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.62 and $19.40 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Hamilton, ON?

The most popular types of Inbound Call Center jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Home Based Inbound Call Center jobs?

Cities near Hamilton, ON with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $40,613 per year, or $19.5 per hour.

Call Center Representative

Insight Global

Mississauga, ON • Hybrid

CA$17.95/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Contact Canter Representative


*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a current vacant role, and the successful candidate will be hired into an existing open position.

Compensation: $17.95/hour


Our client is seeking a Customer Service & Collections Representative to join their fast-paced contact center team in Mississauga, Ontario. This position is ideal for candidates who thrive in a high-volume customer environment, enjoy helping people find solutions, and are comfortable handling both inbound and outbound calls.

In this role, you will provide exceptional customer service, assist customers with repayment options and financial solutions, and maintain accurate records of customer interactions.


Location & Schedule

  • Mississauga, ON (Onsite for training)
  • Contract: 6 Months
  • Start Date: August 31, 2026
  • Training & Nesting: 5 days onsite per week for the first 10 weeks
  • Post-training: Hybrid schedule (2 days onsite, 3 days remote) upon meeting performance expectations
  • Hours of Operation: 6:30 AM – 11:00 PM EST
  • Candidates must be flexible with scheduling shifts within operating hours.


Key Responsibilities

  • Handle inbound and outbound customer calls professionally and empathetically
  • Resolve customer inquiries and provide outstanding customer service
  • Educate customers on available programs, services, and solutions
  • Discuss outstanding balances and repayment options
  • Negotiate payment arrangements while maintaining positive customer relationships
  • Identify opportunities to enroll customers in debt management programs
  • Maintain accurate documentation within internal systems
  • Meet productivity, compliance, and quality standards in a contact center environment


Required Qualifications

  • Previous customer service experience
  • Experience working in a call center environment
  • Comfortable managing high volumes of inbound and outbound calls
  • Strong multitasking and organizational skills
  • Ability to manage emails, chats, and phone interactions simultaneously
  • Excellent problem-solving and customer relationship skills
  • Strong attention to detail and accountability


Preferred Qualifications

  • Collections experience
  • Experience in financial services, debt management, or customer support
  • Ability to work against multiple performance metrics and KPIs

Apply