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Home Based Inbound Call Center Jobs in Mount Prospect, IL

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Call Center Representative

Chicago, IL · On-site

Answer inbound customer calls in a timely and courteous manner. * Resolve customer complaints by ... Competitive salary and performance-based bonuses. * Health, dental, and vision insurance. * 401(k) ...

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Customer Service Representative

Rosemont, IL · On-site

$21 - $21.50/hr

Responsibilities: · Responds to a minimum of 40 calls per day in an inbound call center. · Input and modify customer orders in SAP system. · Provide status of orders, quotes, returns, product ...

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Calculated Hire

Customer Support Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

Handle inbound call volume while maintaining a high level of professionalism and customer service ... Prior call center, customer service, clerical, data entry, or operations experience * Associate ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Mount Prospect, IL

Home Based Inbound Call Center information

See Mount Prospect, IL salary details

$12

$17

$22

How much do home based inbound call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for home based inbound call center in Mount Prospect, IL is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.17 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What cities near Mount Prospect, IL are hiring for Home Based Inbound Call Center jobs?

Cities near Mount Prospect, IL with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you

Bilingual English-Spanish Call Center Sales and Retention Representative - ATT - Chicago

Skills for Chicago

Chicago, IL • On-site

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.


ATT

Our world is rapidly being transformed by the widespread and growing availability of connectivity. And AT&T is leading the charge with our nationwide fast, reliable and secure 5G coupled with their growing, multi-gig fiber home internet service. Providing those connections is in AT&T’s DNA. Ever since Alexander Graham Bell’s telephone more than 145 years ago, they’ve been a leader in connecting people and businesses. They believe they have the resources, focus, expertise and people to be the best connectivity provider through 5G and fiber.


Job Highlights
  • Handle inbound customer interactions via phone, chat, and email in a fast-paced environment
  • Identify upselling opportunities and close sales to meet commission and performance targets
  • Resolve customer issues related to service, billing, payments, and collections accurately
  • Clearly explain bills, services, and product features to customers
  • Troubleshoot basic issues and escalate to higher-level support when necessary

Candidate Profile
  • Bilingual English Spanish required
  • 1+ year of consistent experience in an inbound call center or similar environment
  • High school diploma or equivalent required
  • Commission-based sales experience strongly preferred
  • Strong customer focus, work ethic, and attention to detail
  • Effective problem-solving skills

Additional Information
  • Schedule is 40 hours per week on weekdays between 8am-6pm

Location

Chicago


Benefits

Dental;Medical;Vision

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