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Home Based Inbound Call Center Jobs in Michigan (NOW HIRING)

Birdi

Patient Care Representative

Plymouth, MI · On-site

$16.25 - $20/hr

Customer service or inbound call center experience * Appropriate industry experience, preferably in ... May include a call center or home-based environment, with exposure to excessive noise with minimal ...

Clementine

Part-Time Call Center Agent

Roseville, MI

$18/hr

Part-Time Call Center Agent Company: Clementine Answers l Location: Roseville, MI (In-Office) Pay ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

  • Medical

  • Dental

  • Vision

Call Center Supervisor * Salary: $61,074.34 based on experience and qualifications. * Benefits ... start on day one: Health, Dental, Vision, Responsible Time Off * All offers of employment are ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

  • Medical

  • PTO

The opportunity to advance to management positions, Inbound Donor Services positions, as well as ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

  • Medical

  • PTO

The opportunity to advance to management positions, Inbound Donor Services positions, as well as ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

AMBA

Account Development Specialist

Midland, MI

$18/hr

  • Medical

  • Dental

  • Vision

  • PTO

Make outbound calls to prospective members during periods of lower inbound call volume. * Serve as ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

AMBA

Account Development Specialist

Midland, MI

  • Medical

  • Dental

  • Vision

  • PTO

Make outbound calls to prospective members during periods of lower inbound call volume. * Serve as ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

AMBA

Account Development Specialist

Midland, MI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • PTO

Make outbound calls to prospective members during periods of lower inbound call volume. * Serve as ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

Professional Moving & Storage INC

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent We are seeking a Call Center Agent to join our team! You will be responsible for ... Document and update customer records based on interactions * Develop and maintain a knowledge base ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Michigan

Home Based Inbound Call Center information

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Michigan?

The most popular types of Inbound Call Center jobs in Michigan are:

What cities in Michigan are hiring for Home Based Inbound Call Center jobs?

Cities in Michigan with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you

Patient Care Representative

Birdi

Plymouth, MI • On-site

$16.25 - $20/hr

Other

Posted 29 days ago

Job description

Patient Care Representative

The Patient Care Representative provides outstanding service to patients related to their prescriptions. Inquiries from patients and their representatives include but are not limited to refill requests, shipment status, billing issues, demographics, and payments.

Essential Duties/Responsibilities:

  • Answer and respond to calls and emails
  • Resolve pharmacy issues from patients, providers, and clients
  • Respond to routine inquiries on prescriptions, orders, and payments
  • Research required information using available resources
  • Place outgoing phone calls
  • Route calls to appropriate resource
  • Document all call information according to standard operating procedures
  • Enter data accurately and timely
  • Maintain a positive and professional demeanor at all times
  • Utilize multiple programs for accessing patient information
  • Achieve individual performance goals for productivity and quality
  • Maintain confidentiality of patient and proprietary information
  • Accurately obtain and enter insurance and payment information, including charges for prescriptions dispensed
  • Other duties as assigned

Required Skills/Abilities:

  • Effective verbal and written communication skills
  • Excellent interpersonal skills with a strong customer focus
  • Ability to work with peers in a team effort
  • Ability to independently identify, research, and resolve issues
  • Excellent communication skills
  • Demonstrated ability to manage multiple priorities and deadlines
  • A well-organized and self-directed individual who is able to work with minimal amount of supervision
  • Capability to efficiently complete tasks in a fast-paced environment
  • Ability to work extended hours, weekends, and holidays pursuant with industry demands
  • Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner

Education/Experience:

  • High school diploma or GED
  • Customer service or inbound call center experience
  • Appropriate industry experience, preferably in the healthcare or mail order/specialty pharmacy industry
  • Proficient in Microsoft Office and industry related software programs

Preferred Skill/Abilities:

  • Bachelor's degree
  • Licensed Pharmacy Technician
  • Medicare Part D knowledge
  • Bilingual in English and Spanish

Work Environment/Physical Requirements:

May include a call center or home-based environment, with exposure to excessive noise with minimal exposure to adverse environmental issues. Ability to sit for long periods of time.

Qualifications

Education:

Required: High School or better in GenEd.

Preferred: Bachelors or better in Business Administration.

Licenses & Certifications:

Preferred: PTCB Tech, Registered

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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