Job summary Prime Video is disrupting the traditional television and movie industry with a massive ... Final compensation will be determined based on factors including experience, qualifications, and ...
Job summary Prime Video is disrupting the traditional television and movie industry with a massive ... Final compensation will be determined based on factors including experience, qualifications, and ...
Senior Product Manager - Technical - Prime Video Mobile, Global Application Experience - Mobile
Seattle, WA · On-site
$144K - $190K/yr
As a Product Manager in Amazon Prime Video, you will own the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers You'll get to work on ...
Senior Product Manager - Technical - Prime Video Mobile, Global Application Experience - Mobile
Seattle, WA · On-site
$144K - $190K/yr
As a Product Manager in Amazon Prime Video, you will own the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers You'll get to work on ...
Job summary Prime Video is disrupting the traditional television and movie industry with a massive ... Our innovative systems include high efficient and large scale platforms built on Amazon's cloud ...
Job summary Prime Video is disrupting the traditional television and movie industry with a massive ... Our innovative systems include high efficient and large scale platforms built on Amazon's cloud ...
Senior Design Program Manager, Prime Video, Prime Video
San Francisco, CA · On-site
$176K/yr
Prime Video is changing the way people watch movies and TV. From one service, we're delivering ... based on factors including experience, qualifications, and location. Amazon also offers ...
Senior Design Program Manager, Prime Video, Prime Video
San Francisco, CA · On-site
$176K/yr
Prime Video is changing the way people watch movies and TV. From one service, we're delivering ... based on factors including experience, qualifications, and location. Amazon also offers ...
Job summary Prime Video is disrupting the traditional television and movie industry with a massive ... Our innovative systems include high efficient and large scale platforms built on Amazon's cloud ...
Job summary Prime Video is disrupting the traditional television and movie industry with a massive ... Our innovative systems include high efficient and large scale platforms built on Amazon's cloud ...
... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ... based methods (e.g., inverse flow matching, parameter efficient training, guided sampling, test ...
... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ... based methods (e.g., inverse flow matching, parameter efficient training, guided sampling, test ...
... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ... based methods (e.g., inverse flow matching, parameter efficient training, guided sampling, test ...
... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ... based methods (e.g., inverse flow matching, parameter efficient training, guided sampling, test ...
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ...
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ...
Senior Product Manager - Technical - Prime Video Mobile, Global Application Experience - Mobile
Seattle, WA · On-site
$144K - $190K/yr
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... based on factors including experience, qualifications, and location. Amazon also offers ...
Senior Product Manager - Technical - Prime Video Mobile, Global Application Experience - Mobile
Seattle, WA · On-site
$144K - $190K/yr
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... based on factors including experience, qualifications, and location. Amazon also offers ...
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ...
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime ...
Economist, Prime Video
Seattle, WA · On-site
As part of the Content Discovery and Experimentation Science team within Prime Video, you will ... based on factors including experience, qualifications, and location. Amazon also offers ...
Economist, Prime Video
Seattle, WA · On-site
As part of the Content Discovery and Experimentation Science team within Prime Video, you will ... based on factors including experience, qualifications, and location. Amazon also offers ...
Prime Video is changing the way customers watch movies, TV shows, live events, and channels ... Final compensation will be determined based on factors including experience, qualifications, and ...
Prime Video is changing the way customers watch movies, TV shows, live events, and channels ... Final compensation will be determined based on factors including experience, qualifications, and ...
... Prime Video. The optimal candidate for this role will have experience in owning social marketing ... based on factors including experience, qualifications, and location. Amazon also offers ...
... Prime Video. The optimal candidate for this role will have experience in owning social marketing ... based on factors including experience, qualifications, and location. Amazon also offers ...
Applied Scientist, Prime Video - Content Localization, Understanding & Enrichment
Seattle, WA · On-site
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... based on factors including experience, qualifications, and location. Amazon also offers ...
Applied Scientist, Prime Video - Content Localization, Understanding & Enrichment
Seattle, WA · On-site
Prime Video is a first-stop entertainment destination offering customers a vast collection of ... based on factors including experience, qualifications, and location. Amazon also offers ...
Social Marketing Coordinator, Amazon MGM Studios Marketing
Culver City, CA · On-site
$46K - $64K/yr
Amazon MGM Studios is the home for talent, creating and producing Original films and television ... Original series premiere exclusively on Prime Video, which is available in more than 240 countries ...
Social Marketing Coordinator, Amazon MGM Studios Marketing
Culver City, CA · On-site
$46K - $64K/yr
Amazon MGM Studios is the home for talent, creating and producing Original films and television ... Original series premiere exclusively on Prime Video, which is available in more than 240 countries ...
Social Marketing Coordinator, Amazon MGM Studios Marketing
Culver City, CA · On-site
$46K - $64K/yr
Amazon MGM Studios is the home for talent, creating and producing Original films and television ... Original series premiere exclusively on Prime Video, which is available in more than 240 countries ...
Social Marketing Coordinator, Amazon MGM Studios Marketing
Culver City, CA · On-site
$46K - $64K/yr
Amazon MGM Studios is the home for talent, creating and producing Original films and television ... Original series premiere exclusively on Prime Video, which is available in more than 240 countries ...
Do you want to define the next generation of how and what Amazon customers are watching? Prime ... based judges and offline metrics, so we can ship improvements with confidence. The AWS ...
Do you want to define the next generation of how and what Amazon customers are watching? Prime ... based judges and offline metrics, so we can ship improvements with confidence. The AWS ...
Prime Video is changing the way millions of customers interact with video content. The Prime Video ... Amazon believes so deeply in the mission of our video offering that we've launched our own studio ...
Prime Video is changing the way millions of customers interact with video content. The Prime Video ... Amazon believes so deeply in the mission of our video offering that we've launched our own studio ...
Economist, Prime Video
Seattle, WA · On-site
Economists at Amazon partner closely with senior management, business stakeholders, scientist and ... As part of the Content Discovery and Experimentation Science team within Prime Video, you will ...
Economist, Prime Video
Seattle, WA · On-site
Economists at Amazon partner closely with senior management, business stakeholders, scientist and ... As part of the Content Discovery and Experimentation Science team within Prime Video, you will ...
Do you want to define the next generation of how and what Amazon customers are watching? Prime ... based judges and offline metrics, so we can ship improvements with confidence. The AWS ...
Do you want to define the next generation of how and what Amazon customers are watching? Prime ... based judges and offline metrics, so we can ship improvements with confidence. The AWS ...
Home Based Amazon Prime Video information
What are the key skills and qualifications needed to thrive as a Home-Based Amazon Prime Video Customer Service Associate, and why are they important?
What is a Home Based Amazon Prime Video job?
What is the difference between Home Based Amazon Prime Video vs Home Based Amazon Customer Service Representative?
| Aspect | Home Based Amazon Prime Video | Home Based Amazon Customer Service Representative |
|---|---|---|
| Required Credentials | Basic knowledge of streaming services, familiarity with Amazon Prime Video platform | Customer service skills, familiarity with Amazon policies, communication skills |
| Work Environment | Remote, flexible hours, primarily content management and quality control | Remote, flexible hours, handling customer inquiries and support |
| Employer & Industry Usage | Amazon's digital streaming division | Amazon's customer support department |
| Common Search & Comparison Intent | Understanding roles related to Amazon Prime Video | Customer support roles within Amazon |
Home Based Amazon Prime Video involves managing streaming content, quality control, and platform updates, focusing on digital media. In contrast, Home Based Amazon Customer Service Representative centers on assisting customers with inquiries, troubleshooting, and support. Both roles are remote, require familiarity with Amazon's services, but differ in daily tasks and focus areas within Amazon's ecosystem.
What are some common challenges faced by remote customer support representatives for Amazon Prime Video, and how can they be managed?

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 16 days ago
Amazon rating
7.4
Based on 6,962 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Prime Video is disrupting the traditional television and movie industry with a massive library of high-quality media and reliable digital delivery. Our services are engineered for high availability, maximum reach, and cost savings that we can pass on to customers. We enable the world to watch video instantly, from any device, whether on the road or from the comfort of a living room sofa. Today, we deliver Movies, TV shows and Live Sports to Windows and Mac PCs, portable devices, gaming consoles, smart phones, and smart TVs. We operate in over 250 countries and territories and we aspire to grow a lot.
We are looking for smart, motivated Software Development Engineer who can help in building platform for delivering live video events to our customer. If you have experience building large-scale, high-performance, customer-friendly products and are interested in designing multi-tier services to handle large datasets, complex domains, and problems at Amazon scale, this is the job for you.
Our innovative systems include high efficient and large scale platforms built on Amazon's cloud computing infrastructure. For this position you will have a strong background in OO design with a modern programming language. Experience working with web services, XML, JSON, Apache services is desired. Linux system development experience is a plus. Equally important to these specific skills is the ability to multi-task, quickly adapt to new development environments and changing business requirements, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult problems.
You are highly-motivated and thrive in an environment where problems are open-ended. You enjoy engaging in passionate discussions with smart people and letting the best ideas rise to the top. You see your mistakes as learning opportunities and continually look for ways to improve yourself, your team and your products. You understand that not all solutions come easily and don't shy away from hard work to reach your goals. You are excited about the opportunity to engage in developing a top notch consumer web application and user experience.
Key job responsibilities
As an SDE II on the Playback Testing Services team, you will design and build the systems that ensure millions of Prime Video customers have a flawless streaming experience - across live sports, on-demand content, and linear channels on thousands of device types worldwide.
You will:
1. Build intelligent monitoring and detection systems that identify video and audio defects at scale before they reach customers
2. Develop tooling for rapid reproduction of production issues across device, content, and feature permutations
3. Own services end-to-end: from architecture and implementation through deployment and operations
4. Work on challenging problems in device emulation, streaming protocol validation, and quality of experience measurement
Our systems are high-reliability and low-operational-overhead by design - you will maintain that bar while scaling to meet the growing complexity of Prime Video's live sports portfolio (NFL, NBA, World Cup) and expanding device ecosystem. You will leverage AWS technologies including CloudFront, EC2, S3, DynamoDB, Lambda, SNS, and SQS.
About the team
The team is chartered to design highly stable systems to automate Playback experiences across a full stack of content types. This tooling is used in our live operation centers 24x7 to monitor events in real time, by builder teams across Prime Video, in critical service pipelines, and as a part of the launch of every Tier 1 event on Prime Video. Prime Video is viewed by a massive audience daily, and you will help ensure our customers have the highest quality experience.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience working on a consumer hardware or software product
- 1+ years tooling or development work associated with consumer devices (e.g. Android, iOS, FireTV, Web, and/or living room devices)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US