New York, NY · On-site
$60.50 - $78/hr
... based contact center solutions leveraging Amazon Connect and related AWS services. This role will serve as a key technical authority, responsible for building scalable voice and chat solutions ...
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New York, NY · On-site
$60.50 - $78/hr
... based contact center solutions leveraging Amazon Connect and related AWS services. This role will serve as a key technical authority, responsible for building scalable voice and chat solutions ...
$73K - $95K/yr
... based contact center solutions. In this role, you'll work closely with senior engineers and ... Design, develop, and maintain voice and chat contact flows in Amazon Connect. * Implement ...
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$73K - $95K/yr
... based contact center solutions. In this role, you'll work closely with senior engineers and ... Design, develop, and maintain voice and chat contact flows in Amazon Connect. * Implement ...
Dallas, TX · On-site
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud ... Final compensation will be determined based on factors including experience, qualifications, and ...
Dallas, TX · On-site
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud ... Final compensation will be determined based on factors including experience, qualifications, and ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... Achieving success at work should never come at the expense of sacrifices at home, which is why we ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... Achieving success at work should never come at the expense of sacrifices at home, which is why we ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... Achieving success at work should never come at the expense of sacrifices at home, which is why we ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... Achieving success at work should never come at the expense of sacrifices at home, which is why we ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. About the ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. About the ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. About the ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. About the ...
Phoenix, AZ · On-site
$55.75 - $62.25/hr
Key job responsibilities • Speaking with customers over the phone, chat and via email about ... task based system. These tasks can include but are not limited to reviewing shipments for ...
Phoenix, AZ · On-site
$55.75 - $62.25/hr
Key job responsibilities • Speaking with customers over the phone, chat and via email about ... task based system. These tasks can include but are not limited to reviewing shipments for ...
Phoenix, AZ · On-site
$55.75 - $62.25/hr
Key job responsibilities • Speaking with customers over the phone, chat and via email about ... task based system. These tasks can include but are not limited to reviewing shipments for ...
Phoenix, AZ · On-site
$55.75 - $62.25/hr
Key job responsibilities • Speaking with customers over the phone, chat and via email about ... task based system. These tasks can include but are not limited to reviewing shipments for ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. BASIC ...
Bellevue, WA · Remote
$64.50 - $85/hr
Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... Enable omnichannel capabilities (voice, chat, tasks) * Implement analytics and insights using ...
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Bellevue, WA · Remote
$64.50 - $85/hr
Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... Enable omnichannel capabilities (voice, chat, tasks) * Implement analytics and insights using ...
Bellevue, WA · Remote
$64.50 - $85/hr
Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... Enable omnichannel capabilities (voice, chat, tasks) * Implement analytics and insights using ...
Quick apply
Bellevue, WA · Remote
$64.50 - $85/hr
Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... Enable omnichannel capabilities (voice, chat, tasks) * Implement analytics and insights using ...
Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Enable omnichannel experiences (voice, chat, tasks) * Implement analytics and insights using Amazon ...
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Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Enable omnichannel experiences (voice, chat, tasks) * Implement analytics and insights using Amazon ...
Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Enable omnichannel experiences (voice, chat, tasks) * Implement analytics and insights using Amazon ...
Quick apply
Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Enable omnichannel experiences (voice, chat, tasks) * Implement analytics and insights using Amazon ...
Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Enable omnichannel experiences (voice, chat, tasks) * Implement analytics and insights using Amazon ...
Quick apply
Lynnwood, WA · Remote
$70 - $100/hr
Remote (US-based preferred) Employment Type: Full-time (flexible) About the Role We are seeking an ... Enable omnichannel experiences (voice, chat, tasks) * Implement analytics and insights using Amazon ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. About the ...
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver ... When we feel supported in the workplace and at home, there's nothing we can't achieve. About the ...
This role is a seasonal home based position and requires residency and maintaining residency in ... chat.Handling phone contacts is a core responsibility of the role,and every interaction should ...
This role is a seasonal home based position and requires residency and maintaining residency in ... chat.Handling phone contacts is a core responsibility of the role,and every interaction should ...
$55.75 - $62.25/hr
Key job responsibilities Speaking with customers over the phone, chat and via email about issues ... task based system. These tasks can include but are not limited to reviewing shipments for ...
$55.75 - $62.25/hr
Key job responsibilities Speaking with customers over the phone, chat and via email about issues ... task based system. These tasks can include but are not limited to reviewing shipments for ...
$36.5K - $41.8K
6% of jobs
$46.6K is the 25th percentile. Wages below this are outliers.
$41.8K - $47K
20% of jobs
$47K - $52.3K
15% of jobs
The median wage is $53.9K / yr.
$52.3K - $57.6K
28% of jobs
$60K is the 75th percentile. Wages above this are outliers.
$57.6K - $62.9K
13% of jobs
$62.9K - $68.1K
5% of jobs
$68.1K - $73.4K
5% of jobs
$73.4K - $78.7K
3% of jobs
$78.7K - $84K
2% of jobs
$84K - $89.2K
1% of jobs
$89.2K - $94.5K
1% of jobs
$36.5K
$58.3K
$94.5K
Cities with the most Home Based Amazon Chat job openings:
The most popular types of Amazon Chat jobs are:
States with the most job openings for Home Based Amazon Chat jobs include:
The top searched job categories for Home Based Amazon Chat jobs are:
$60.50 - $78/hr
Contractor
Re-posted 4 days ago
Role Overview:
We are seeking a Senior Amazon Connect Engineer to lead the design, development, and delivery of modern cloud-based contact center solutions leveraging Amazon Connect and related AWS services. This role will serve as a key technical authority, responsible for building scalable voice and chat solutions, driving system integrations, and ensuring high-performing, resilient architectures that enhance customer engagement.
Key Responsibilities:
Architecture & Design
• Define and own the end-to-end technical strategy for Amazon Connect implementations.
• Architect secure, scalable, and fault-tolerant contact center systems.
• Lead platform modernization and migration from legacy telephony systems to AWS-based solutions.
Development & Integration
• Design and build advanced contact flows, Lex bots, routing logic, and IVR frameworks.
• Integrate Amazon Connect with Salesforce, ServiceNow, and custom CRM applications.
• Develop AWS-based backend services using Lambda, API Gateway, DynamoDB, Kinesis, and EventBridge.
• Implement AI-driven experiences using tools such as Amazon Bedrock, OpenAI, or LangChain.
Operations & Support
• Support production environments and ensure system reliability through monitoring and automation.
• Perform root-cause analysis and implement continuous improvements for incident management.
• Establish observability metrics (SLIs/SLOs) and dashboards to track performance.
Leadership & Collaboration
• Mentor junior engineers and support team skill development.
• Partner with network and security teams to maintain compliance, IAM policies, and QoS standards.
• Deliver analytics and reporting capabilities for business operations.
Required Skills & Qualifications:
• 5–10+ years of experience in telephony, contact center technology, or AWS backend development.
• 3+ years hands-on experience with Amazon Connect preferred.
• Strong experience with AWS services including Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Experience integrating with Salesforce Service Cloud Voice or similar platforms preferred.
• Knowledge of networking and telephony concepts such as SIP, RTP, and PSTN.
• Experience with REST/GraphQL APIs, JWT, and OAuth/SAML authentication.
• Familiarity with Terraform, CloudFormation, Git, and CI/CD automation.
• Strong analytical, communication, and leadership skills.
Preferred Certifications:
• AWS Certified Solutions Architect or Developer
• Salesforce Service Cloud or Omni-Channel Certification
