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As of May 30, 2026, the average yearly pay for home based amazon chat in the United States is $58,265.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $60,500.00 per year, depending on experience, location, and employer.
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Solutions Architect Amazon Connect

Globenet Consulting Corp

Lynnwood, WA • Remote

$70 - $100/hr

Full-time

Posted 13 days ago

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Solutions Architect Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  • Architect and implement Amazon Connect contact center solutions end-to-end
  • Design and configure contact center capabilities, including:
    • Contact flows (IVR, routing, self-service)
    • Queues, routing profiles, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness
  • Integrate Amazon Connect with:
    • AWS services (Lambda, S3, DynamoDB, API Gateway)
    • CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)
  • Enable omnichannel experiences (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Provide guidance on best practices for scalability, reliability, security, and cost optimization
  • Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals
Required Qualifications
  • 5+ years in solutions architecture and/or contact center technologies
  • Proven hands-on experience implementing Amazon Connect
  • Strong understanding of contact center concepts (IVR, routing, call flows)
  • Experience integrating cloud contact centers with backend systems and APIs
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Strong communication, stakeholder engagement, and solution presentation skills
  • AWS Certified Solutions Architect Professional
Preferred Skills (Nice to Have)
  • Experience with Amazon Connect Contact Lens
  • Knowledge of workforce management (WFM) and quality management tools
  • Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
  • Background in consulting, startup, or innovation environments
Why Join Us
  • Work on modern, cloud-native contact center solutions
  • High-impact role with ownership and hands-on delivery
  • Variety of initiatives across multiple industries
  • Opportunity to support AWS Partner and Solutions initiatives
  • Backed by a firm with 22 years of delivery credibility
Who Should Apply
  • Amazon Connect architects and consultants
  • Contact center professionals transitioning to cloud-native platforms
  • Solutions architects who enjoy POCs, innovation, and fast execution
  • Professionals seeking variety without early-stage startup risk
Ready to make an impact? Apply now and join us on our journey!

This is a remote position.