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Hmo Call Center Supervisor Jobs (NOW HIRING)

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

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Hmo Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do hmo call center supervisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for hmo call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does an HMO Call Center Supervisor do?

An HMO Call Center Supervisor is responsible for overseeing the daily operations of a call center team that handles inquiries related to Health Maintenance Organizations (HMOs). They monitor staff performance, provide training and support, ensure compliance with healthcare regulations, and resolve escalated customer issues. Their role is vital in maintaining high-quality customer service and efficient communication between members, providers, and the HMO.

What are the key skills and qualifications needed to thrive as an HMO Call Center Supervisor?

To thrive as an HMO Call Center Supervisor, you need experience in customer service, team leadership, and a solid understanding of healthcare processes, often supported by a bachelor's degree or relevant supervisory experience. Familiarity with call center software, CRM systems, and healthcare management platforms is typically required. Strong communication, problem-solving, and conflict resolution skills help you effectively manage teams and handle escalated member issues. These skills ensure smooth operations, high customer satisfaction, and compliance with healthcare regulations within a busy call center environment.

What are some common challenges faced by HMO Call Center Supervisors, and how can they effectively address them?

HMO Call Center Supervisors often encounter challenges such as managing high-stress situations, ensuring consistent quality of service, and balancing the needs of both staff and members. Effective supervisors address these issues by fostering strong communication within their teams, implementing regular training sessions, and utilizing performance metrics to identify areas for improvement. Additionally, staying informed about healthcare regulations and insurance policies helps supervisors provide accurate guidance and support. Building a supportive team environment encourages staff retention and enhances customer satisfaction.

What are popular job titles related to Hmo Call Center Supervisor jobs?

For Hmo Call Center Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Hmo Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor

Richardson, TX

bestway
See more jobs at bestwayexternal

$18 - $20/hr

Full-time

Re-posted 29 days ago

Job description

Summary / Objective

The Call Center Supervisor plays a critical role in Bestway’s culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs.

 

Essential Functions

  • Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals.
  • Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President’s Executive Assistant.
  • Able to direct team members and customers to the appropriate resources.
  • Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs.
  • Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker’s transcript and assign training when requested.
  • Provide customers inquiring on Bestway’s website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery
  • Able to look-up and create customer information in the High Touch system.
  • Able to handle customer opportunities and direct to the appropriate individual for handling.
  • Provides assistance to customer inquiring about Bestway’s credit reporting.
  • Competent in explaining Bestway’s program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway’s sales program.
  • Work charged-off accounts of stores with excessive charge-offs.
  • Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador.
  • Assist with other corporate projects as needed or assigned.

Competencies

  • Outstanding customer service  and interpersonal skills

  • Highly organized and detail-oriented

  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

  • Good verbal and written communication skills

  • Positive and outgoing with an upbeat personality

  • Able to work independently with minimum guidance

  • Capable of supervising and scheduling the work of others

  • Dependable

  • Focuses on new technologies and stays Current with industry information

  • Ability to thrive in a fast-paced environment with change

  • Must be able to prioritize efficiently and effectively

  • Experience in the retail industry sector with related RTO industry a plus

  • Able to type 25+ wpm

  • Competent in using Microsoft Office Suite

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.

Position Type / Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday,

8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard.

Hourly Pay Scale

The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience.

The Call Center Supervisor is required to embrace and represent the Bestway’s Bring It Values!

  • Caring

  • Integrity

  • Servant Leadership

  • Ownership

  • Fun

Apply