Higher Education Technical Manager Jobs (NOW HIRING)

About This is a Remote role within the United States with a minimum travel of 6 times a year to travel locally, regionally or nationally to support Sales. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech.

We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution. At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference. Valued partners on the Revenue Team and across the company, NEOGOV Sales Engineers serve as product experts, lead technical demonstrations and influence our product roadmap through cross functional teamwork.

A role for a motivated, organized professional with an aptitude to perform, solve problems, manage projects and collaborate in a fast-paced environment to help meet NEOGOV Revenue goals. This posting is for an existing vacancy What You Will do Develop & maintain expert level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls Translate prospects' strategic goals, manual processes and business requirements into NEOGOV product solutions via Sales Demonstrations, POC's and RFI/RFP Responses specific to Higher Education Lead value based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams Keep pipeline deals, POC's, RFP's, and assigned project work on track by maintaining up to date and accurate CRM records, calendars, and project management tools Respond to daily product functionality questions from sales team over social collaboration/email channels; surfacing question trends for training opportunities Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites Support sales trainers with new hire and transfer onboarding by delivering sales product trainings Present and facilitate sessions at NEOGOV's annual User Conference and Ellucian E-Live, as needed. Who You Are Able to engage audiences to clearly present value-based demonstrations and/or training Able to work cohesively in a close team environment Able to stay organized within a fast-paced environment and multiple projects alongside assigned support, driving effective sales demonstrations Excellent written and verbal communication, customer relations, and organization skills Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service Translating manual or complex business requirements into best in breed product/features Problem solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities Ability to work independently, managing tight project deadlines What You Have 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer or sales team member preferred Professional experience in Higher Education - Preferred Experience and Knowledge of Ellucian Student (Banner, Colleague, Ethos)- Preferred 2+ years conducting product demonstrations or leading technical trainings Prior experience with project management and project management software Experience with CRM; Salesforce preferred Proven track record of meeting or exceeding sales, training, and/or project goals Experienced in explaining complex products or services to customers in a way that's clear and compelling Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions Essential Functions Ability to keep up with continuous learning through self-education Sit or stand for prolonged periods of time while typing/reading/listening Organization of work, time and thoughts Ability to travel locally, regionally or nationally, minimum of 6 times a year Access to reliable high speed wifi & video streaming for prolonged periods of time What NEOGOV Offers Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees Generous PTO to support work-life balance Remote working opportunities 401K Matching Autonomy to grow and find your career path with supportive leadership 12-week Paid Parental Leave Inclusive and diverse environment NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors

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