Job Summary:
Herman Miller is a company dedicated to design for the good of humankind, striving to create a sustainable and equitable future. The Associate Technology Support Representative is responsible for providing on-site and remote technical support, troubleshooting IT-related issues, and assisting with hardware and software deployments.
Responsibilities:
• Providing on-site hardware and software support at the primary assigned location, including PCs, printers, tablets, RF scan guns and other production equipment.
• Providing remote Level 2 support for individuals outside of MK facilities.
• Responding to user inquiries and providing technical assistance via phone, email, chat, or in-person.
• Diagnosing and troubleshooting hardware, software, network, and other IT-related issues.
• Logging and tracking incidents or service requests using our ticketing system.
• Prioritizing and escalating issues to appropriate technology teams or specialists if needed after troubleshooting an issue.
• Collaborating with colleagues and other technology teams to resolve complex technical problems.
• Providing guidance and instructions to end-users on the use of technology systems and applications.
• Maintaining accurate documentation of support activities, procedures, and solutions.
• Assisting in the deployment and configuration of new hardware and software.
• Providing feedback to leadership regarding ticket escalations & improvements.
Qualifications:
Required:
• 1-2 years of technology support experience, ideally in a larger environment.
• Knowledge of MS Office products, Windows, macOS and other enterprise software.
• Strong troubleshooting skills.
• Must be organized and detailed oriented.
• Strong interpersonal skills and customer focus.
• Strong communication skills.
• Ability to effectively communicate with team members remotely using tools like Microsoft Teams and Outlook.
Company:
Herman Miller is an American company that produces office furniture, equipment, and home furnishings. Founded in 1865, the company is headquartered in Zeeland, USA, with a team of 5001-10000 employees. The company is currently Late Stage.