... ConnectWise and IT Glue. • Collaborate with team members to escalate complex issues and ensure timely resolution for all help desk requests. Qualifications : Required : • Associate's degree in ...
... ConnectWise and IT Glue. • Collaborate with team members to escalate complex issues and ensure timely resolution for all help desk requests. Qualifications : Required : • Associate's degree in ...
Service Coordinator
Brockton, MA · On-site
$60K - $73K/yr
Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... PSA/ticketing systems (ConnectWise preferred or Autotask). * Ticket triage, prioritization and ...
Service Coordinator
Brockton, MA · On-site
$60K - $73K/yr
Coordinate with help desk, infrastructure, project, and account management teams. * Manage ... PSA/ticketing systems (ConnectWise preferred or Autotask). * Ticket triage, prioritization and ...
CxO Consultant
Pawtucket, RI · On-site +1
$90K - $125K/yr
Our singular goal is to collaborate with our clients to help them become Future Ready: Resilient ... ConnectWise * CyberArk * PowerBI Qualifications * Innovation Tools and Strategy such as: Azure AI ...
CxO Consultant
Pawtucket, RI · On-site +1
$90K - $125K/yr
Our singular goal is to collaborate with our clients to help them become Future Ready: Resilient ... ConnectWise * CyberArk * PowerBI Qualifications * Innovation Tools and Strategy such as: Azure AI ...
Network Control Technician
West Greenwich, RI · On-site
$49K - $67K/yr
Requirements: * 1-3 years experience in a NOC, help desk, or managed services environment * Solid ... Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) * Experience ...
Network Control Technician
West Greenwich, RI · On-site
$49K - $67K/yr
Requirements: * 1-3 years experience in a NOC, help desk, or managed services environment * Solid ... Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) * Experience ...
Network Control Technician
West Greenwich, RI · On-site
$49K - $67K/yr
Requirements: * 1-3 years experience in a NOC, help desk, or managed services environment * Solid ... Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) * Experience ...
Network Control Technician
West Greenwich, RI · On-site
$49K - $67K/yr
Requirements: * 1-3 years experience in a NOC, help desk, or managed services environment * Solid ... Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) * Experience ...
Network Control Technician
$49K - $67K/yr
Requirements: * 1-3 years experience in a NOC, help desk, or managed services environment * Solid ... Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) * Experience ...
Network Control Technician
$49K - $67K/yr
Requirements: * 1-3 years experience in a NOC, help desk, or managed services environment * Solid ... Familiarity with RMM/NMS tools (PRTG, Zabbix, ConnectWise, LogicMonitor, etc.) * Experience ...
Helper Connectwise information
See Providence, RI salary details
$10.93 - $12.10
1% of jobs
$12.10 - $13.27
8% of jobs
$13.27 - $14.44
11% of jobs
$14.77 is the 25th percentile. Wages below this are outliers.
$14.44 - $15.61
15% of jobs
The median wage is $16.57 / hr.
$15.61 - $16.78
18% of jobs
$16.78 - $17.95
18% of jobs
$18.31 is the 75th percentile. Wages above this are outliers.
$17.95 - $19.12
14% of jobs
$19.12 - $20.29
9% of jobs
$20.29 - $21.46
3% of jobs
$21.46 - $22.63
2% of jobs
$22.63 - $23.80
1% of jobs
$10
$18
$23
How much do helper connectwise jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for helper connectwise in Providence, RI is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.46 per hour, depending on experience, location, and employer.
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are popular job titles related to Helper Connectwise jobs in Providence, RI?
For Helper Connectwise jobs in Providence, RI, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Providence, RI look for?
The top searched job categories for Helper Connectwise jobs in Providence, RI are:
Full-time
Re-posted 28 days ago
Job description
Job Summary:
CMIT Solutions National Corp. is a recognized leader in Managed IT Services for businesses. The Help Desk Specialist provides advanced technical support within the Service Desk team, handling intermediate-level issues and mentoring junior technicians while ensuring high service standards for clients.
Responsibilities:
• Provide technical support for intermediate-level hardware, software, and networking issues.
• Provide prompt and professional technical support to end-users via phone, email, or remote assistance tools.
• Troubleshoot intermediate issues related to Windows, Microsoft 365, Active Directory, and common line-of-business applications.
• Document troubleshooting steps, solutions, and known issues in the knowledge base.
• Provide support and coaching to junior help desk technicians.
• Assist with onboarding new Help Desk technicians.
• Document issues, resolutions, and processes in the knowledge base.
• Document incidents and resolutions accurately using IT service management tools such as Autotask, ConnectWise and IT Glue.
• Collaborate with team members to escalate complex issues and ensure timely resolution for all help desk requests.
Qualifications:
Required:
• Associate’s degree in Information Technology, Computer Science, or a related field or equivalent work experience
• Minimum of 3 years of experience in IT support or a related technical role
• Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and operating systems
• Proficiency in managing computers and networks, including LAN setup, VPN access, and firewall troubleshooting
• Proficient in supporting Microsoft 365, Windows OS, and Active Directory
• Familiarity with RMM and PSA tools
• Strong problem-solving skills and the ability to handle pressure in a fast-paced environment
• Ability to work independently and in a team-oriented environment
• Excellent communication skills—both written and verbal—with a strong customer service orientation
• Experience with help desk ticketing systems such as Autotask or ConnectWise is preferred
• Excellent communication skills to clearly convey technical information to non-technical users
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining a positive attitude
Preferred:
• IT certifications (e.g., CompTIA Network+ and A+, Microsoft, Jamf, and Google Certifications)
• Experience with remote support tools and systems
Company:
CMIT Solutions provides responsive, professional IT support and technology services. Founded in 1996, the company is headquartered in Austin, USA, with a team of 501-1000 employees. The company is currently Late Stage.
CMIT Solutions National Corp. is a recognized leader in Managed IT Services for businesses. The Help Desk Specialist provides advanced technical support within the Service Desk team, handling intermediate-level issues and mentoring junior technicians while ensuring high service standards for clients.
Responsibilities:
• Provide technical support for intermediate-level hardware, software, and networking issues.
• Provide prompt and professional technical support to end-users via phone, email, or remote assistance tools.
• Troubleshoot intermediate issues related to Windows, Microsoft 365, Active Directory, and common line-of-business applications.
• Document troubleshooting steps, solutions, and known issues in the knowledge base.
• Provide support and coaching to junior help desk technicians.
• Assist with onboarding new Help Desk technicians.
• Document issues, resolutions, and processes in the knowledge base.
• Document incidents and resolutions accurately using IT service management tools such as Autotask, ConnectWise and IT Glue.
• Collaborate with team members to escalate complex issues and ensure timely resolution for all help desk requests.
Qualifications:
Required:
• Associate’s degree in Information Technology, Computer Science, or a related field or equivalent work experience
• Minimum of 3 years of experience in IT support or a related technical role
• Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and operating systems
• Proficiency in managing computers and networks, including LAN setup, VPN access, and firewall troubleshooting
• Proficient in supporting Microsoft 365, Windows OS, and Active Directory
• Familiarity with RMM and PSA tools
• Strong problem-solving skills and the ability to handle pressure in a fast-paced environment
• Ability to work independently and in a team-oriented environment
• Excellent communication skills—both written and verbal—with a strong customer service orientation
• Experience with help desk ticketing systems such as Autotask or ConnectWise is preferred
• Excellent communication skills to clearly convey technical information to non-technical users
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining a positive attitude
Preferred:
• IT certifications (e.g., CompTIA Network+ and A+, Microsoft, Jamf, and Google Certifications)
• Experience with remote support tools and systems
Company:
CMIT Solutions provides responsive, professional IT support and technology services. Founded in 1996, the company is headquartered in Austin, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About CMIT Solutions of Cleveland South and Hudson
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Hudson, OH, US
Year founded
1998