CMIT Solutions of Cleveland South and Hudson

Job Summary:
CMIT Solutions LLC is a leading Managed Services Provider (MSP) that delivers IT and cybersecurity solutions. They are seeking an innovative AI Product Manager to lead the development and delivery of AI-powered solutions across their franchise portfolio, focusing on agent-based AI systems and collaboration with various teams to create differentiated offerings.
Responsibilities:
• Define and execute the vision and roadmap for CMIT's AI and automation portfolio
• Identify opportunities to leverage AI to improve customer operations, service delivery and internal efficiency
• Conduct market research and competitive analysis on emerging AI technologies and platforms
• Develop business cases, pricing strategies and go-to-market plans for AI solutions
• Design and oversee the development of autonomous and semi-autonomous AI agents
• Build and manage agent workflows utilizing OpenClaw and other agent orchestration technologies, such as Claude and ChatGPT
• Collaborate with engineering teams to deploy and optimize AI agents in production environments
• Establish best practices for agent architecture, governance, testing and monitoring
• Evaluate emerging AI frameworks, tools and technologies for potential adoption
• Gather customer requirements and translate business needs into product capabilities
• Work directly with clients to identify AI use cases and implementation opportunities
• Support pre-sales activities, demonstrations, workshops and solution design engagements
• Serve as the subject matter expert for AI-powered solutions
• Partner with development teams to manage product backlogs and prioritize feature development
• Define success metrics, KPIs and performance benchmarks
• Monitor adoption, usage and ROI of AI products and services
• Drive continuous improvement through customer feedback and product analytics
• Develop standards for responsible AI deployment
• Ensure compliance with security, privacy and regulatory requirements
• Establish guardrails for agent behavior, escalation paths and human oversight
• Partner with cybersecurity and compliance teams to mitigate AI-related risks
Qualifications:
Required:
• 5+ years of Product Management, Technical Product Management or Product Ownership experience
• 2+ years of experience working with generative AI technologies and LLM-powered applications
• Experience designing, deploying, or managing AI agents and agentic workflows
• Experience with OpenClaw or similar agent orchestration frameworks
• Strong understanding of AI architecture, prompt engineering, RAG, vector databases, and API integrations
• Experience working in Agile development environments
• Ability to translate complex technical concepts into business value
• Strong stakeholder management and communication skills
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field
Preferred:
• Experience within a Managed Services Provider (MSP), technology consulting, or SaaS environment
• Expert level experience with OpenAI, Anthropic, Google Gemini, or similar AI platforms
• Familiarity with LangChain, LangGraph, CrewAI, AutoGen, OpenClaw, or related agent frameworks
• Experience launching AI products from concept through commercialization
• Relevant certifications in Product Management, Agile, Cloud, or AI technologies
Company:
CMIT Solutions provides responsive, professional IT support and technology services. Founded in 1996, the company is headquartered in Austin, USA, with a team of 501-1000 employees. The company is currently Late Stage.