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Helper Connectwise Jobs in Naperville, IL (NOW HIRING)

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Manage tickets in ConnectWise, ensuring detailed documentation of all customer interactions ... help address emotional, legal and financial issues. Telephonic counseling and web-based services ...

ETS ENTERPRISES

Senior Systems Engineer

Rosemont, IL

$100K - $120K/yr

Experience with system performance, error reporting, and monitoring tools such as ConnectWise ... We value that expertise and help you to meet and exceed your potential. Join ETS and make a ...

ETS ENTERPRISES

Senior Systems Engineer

Rosemont, IL

$100K - $120K/yr

Experience with system performance, error reporting, and monitoring tools such as ConnectWise ... We value that expertise and help you to meet and exceed your potential. Join ETS and make a ...

ETS ENTERPRISES

Senior Systems Engineer

Des Plaines, IL · Hybrid

$100K - $120K/yr

Experience with system performance, error reporting, and monitoring tools such as ConnectWise ... We value that expertise and help you to meet and exceed your potential. Join ETS and make a ...

Middleground It

Sales Representative

Chicago, IL · On-site

... in Connectwise and Hubspot * Maintain strong relationship with sales team through clear ... Facilitate communication between Marketing and Sales, particularly to help improve the lead ...

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How much do helper connectwise jobs pay per hour?

As of May 28, 2026, the average hourly pay for helper connectwise in Naperville, IL is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are popular job titles related to Helper Connectwise jobs in Naperville, IL? For Helper Connectwise jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Naperville, IL look for? The top searched job categories for Helper Connectwise jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Helper Connectwise jobs? Cities near Naperville, IL with the most Helper Connectwise job openings:
Helper Connectwise jobs near you
Service Desk Technician

Service Desk Technician

MIS Choice, Inc.

Mount Prospect, IL • On-site

Full-time

Posted 24 days ago

Job description

Company Description
Looking for a fast paced, technology focused career with a path for advancement? Thrive in an environment that fosters personal and professional growth with great perks like company provided lunches, beer fridge, company events and more? Keep reading!
MIS Choice is a leading IT Solutions provider based in the Chicagoland area that offers national and global reach to our customers. MIS provides cutting edge solutions to our clients in the areas of full IT outsourcing, professional services, hosting, and customized application development.
We are looking for someone who is interested in starting a career with a fast growing company and helping contribute to the growth and success of the team. Please take some time to learn more about our company and product offering prior to applying. Be sure to connect with us on Social Media.
Job Description
MIS is seeking a Service Desk Technician who is responsible for providing remote and onsite help-desk support to end users.
Essential Duties and Responsibilities:
  • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation to include system reviews and recommendations
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate service issues that cannot be completed within agreed service levels
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer's needs
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets into ConnectWise
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Qualifications
Knowledge and Skills Required:
  • Professional IT Certifications, such as: Microsoft MCP or MCSA, Citrix CCA, Cisco CENT, or VMware VCP
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Additional Information
All your information will be kept confidential according to EEO guidelines.

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