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Helpdesk Jobs in Springfield, VA (NOW HIRING)

Corps Solutions

Helpdesk Lead

Quantico, VA · On-site

Helpdesk Lead Quantico, VA The Helpdesk Lead reports to and receives work direction derivatives from the MSTP Project Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES * Oversee daytoday Help Desk ...

Corps Solutions

Helpdesk Lead

Quantico, VA

Helpdesk Lead Quantico, VA The Helpdesk Lead reports to and receives work direction derivatives from the MSTP Project Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES * Oversee daytoday Help Desk ...

Agile Defense

Helpdesk Specialist

Quantico, VA · On-site

Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA Clearance Level: Top Secret Required Certification(s): Compliant with DoD 8570.01-M IAT level II - CCNA ...

Cayuse Holdings

Helpdesk Technician

MD · On-site

$60K - $70K/yr

The Help Desk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues. This role is ...

Cayuse Holdings

Helpdesk Technician

Andrews, MD · On-site

$60K - $70K/yr

The Help Desk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues. This role is ...

Agile Defense

Helpdesk Specialist

Quantico, VA

Helpdesk Support III Job Title for Careers Page: Helpdesk Specialist Location: Quantico, VA Clearance Level: Top Secret Required Certification(s): Compliant with DoD 8570.01-M IAT level II - CCNA ...

Computer World Services

Helpdesk Lead

Washington, DC

$120K - $130K/yr

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories ...

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

Cloudforce

Helpdesk Lead

National Harbor, MD · On-site

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

Chenega MIOS

Junior Helpdesk Specialist

Springfield, VA · On-site

Req ID: 40967 Summary Junior Helpdesk Specialist Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

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All JobsHelpdesk JobsHelpdesk Jobs in Springfield, VA

Helpdesk information

See Springfield, VA salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for helpdesk in Springfield, VA is $24.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $27.12 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Springfield, VA? The most popular types of Helpdesk jobs in Springfield, VA are:
What are popular job titles related to Helpdesk jobs in Springfield, VA? For Helpdesk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Springfield, VA look for? The top searched job categories for Helpdesk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Helpdesk jobs? Cities near Springfield, VA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Springfield, VA as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,298 per year, or $24.2 per hour.
Helpdesk Lead

Helpdesk Lead

Corps Solutions

Quantico, VA • On-site

Full-time

Posted 19 days ago

Job description

Helpdesk Lead
Quantico, VA
The Helpdesk Lead reports to and receives work direction derivatives from the MSTP Project Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Oversee daytoday Help Desk operations, ensuring effective delivery of Tier 1 and Tier 2 support, proper escalation paths, and high-quality customer service.

  • Lead and coordinate contract support and maintenance activities for MSTP AV systems, ensuring compliance with lifecycle sustainment requirements.

  • Manage and validate VTC scheduling across MSTP, including complex or multiagency VTC events requiring advanced bridge configurations.

  • Direct and support collaborative planning between multiple MSTP sites using integrated audio/video/web systems; ensure technical readiness for exercises and wargames.

  • Provide technical direction to junior and midlevel technicians; oversee training, workload distribution, and quality assurance.

  • Lead efforts to resolve technical refresh and lifecycle management challenges, ensuring alignment with USMC policy and budget constraints.

  • Oversee service request initiation and adherence to USMC IT Service Catalog and TECOM G6 ESM processes.

  • Manage and validate asset accountability, inventory reconciliation, and compliance reporting.

  • Supervise the creation, revision, and implementation of SOPs, desktop procedures, and help desk process documentation.

  • Ensure accurate and timely ticket management, reporting, and trend analysis for leadership review.

  • Oversee the SAAR process, ensuring compliance, accuracy, and proper authorization chains for all networks used by MSTP.

EDUCATION
  • Information Assurance Technical (IAT) Level II: Baseline Certification - IAW DoD 8140.01 required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); a minimum of one valid Computing Environment (CE)/Operating System (OS) Certificate (i.e. MS Windows Server 2012 R2 Cert, MS Windows 10 cert, a VMware 6.0 Cert); and at least 3 years in IA technology or a related area.

  • Must possess and maintain training and certifications sufficient to be granted privileged access to Marine Corps information technology (IT) and information systems (IS)

EXPERIENCE
  • Minimum five years of operational military experience employing A/V systems, collaboration services, and VTC infrastructure in support of training or operational missions.

  • Minimum four years of experience managing or administering Cisco Call Manager, enterprise VTC environments, and unified communications systems.

  • Minimum four years of Enterprise or DoD Help Desk experience, including Tier 2 escalation, workflow oversight, or technical leadership.

  • Minimum three years of advanced mobility support experience, including overseeing Purebred key management and enterpriselevel BlackBerry UEM operations.

CORE SKILLS/COMPETENCIES
Required Knowledge, Skills and Abilities
  • Proficient in MS Word, Outlook, Excel, PowerPoint, Visio, Project, and SharePoint.

  • Strong communication and presentation skills. Able to read, write, and communicate effectively in English. Able to design and write clear communications and present training programs.

  • Excellent organizational, planning, problem-solving, prioritization, interpersonal skills, and able to instinctively adapt, plan, inform and influence.

WORKING CONDITIONS
  • Required to sit for extended periods of time and maintain focus

  • Daily travel in local area during work day (including use of personal vehicle)

  • Be able to work an unstable schedule, to include holidays and weekends.

SPECIAL POSITION NOTATIONS
  • CONUS and OCONUS travel may be required for up to three weeks at a time (or longer).

  • Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver's license, current automobile insurance, and a driving record that is acceptable to the company's auto insurance provider.

SECURITY CLEARANCE
  • A Secret security clearance is required for this position.

  • This position also requires a completed Personnel Security Investigation that will qualify the incumbent to be eligible for access to at least the TS-SCI level, and the individual must be read-in for NATO level access.

This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.

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