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Helpdesk Jobs in Jackson, MS (NOW HIRING)

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Helpdesk information

See Jackson, MS salary details

$11

$20

$29

How much do helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for helpdesk in Jackson, MS is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Jackson, MS?

The most popular types of Helpdesk jobs in Jackson, MS are:

What are popular job titles related to Helpdesk jobs in Jackson, MS?

For Helpdesk jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Jackson, MS look for?

The top searched job categories for Helpdesk jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Helpdesk jobs?

Cities near Jackson, MS with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Jackson, MS as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,962 per year, or $20.2 per hour.

Driver Helper - No nights!

Brook Valley Management

Jackson, MS • On-site

$13 - $14/hr

Full-time

Medical, PTO

Re-posted 24 days ago

Job description

Job overview:
We are seeking a motivated, results-driven Driver Helper who demonstrates a strong work ethic and a commitment to excellence. As a Driver-Helper, you will be part of a company that has been around 40 years helping the environment, providing quality jobs, and offering superior value to our customers. Ideal candidates thrive in a structured, fast-paced environment and possess a people-first attitude with outstanding customer service skills. This role can be physically demanding. Driver Helpers must be able to perform all required tasks in various weather conditions.
Why join us?
  • Finish late afternoon every day!
  • No nights!
  • Full time, first shift, fixed schedule Monday-Friday
  • Paid Time Off
  • Healthcare benefits
  • Growing company

Responsibilities and duties:
  • Demonstrate outstanding customer service to all donors and customers.
  • Support the driver in setting up, maintaining, and managing donation sites for collections.
  • Safely and efficiently load and unload trucks and trailers
  • Assist with residential special routes, including garage sale, estate sale, and fundraiser drive pick-ups
  • Assist with collection box and trailer site placements and removals.
  • Help unload collections from truck(s) at the end of the routes.
  • Keep donation sites and routes clean, organized, and in compliance with company standards

Qualifications:
  • Valid state driver's license
  • Must be 21 years of age or older
  • Willingness to submit to a background check and drug screen
  • Must be able to meet physical demands of the job, including lifting up to 50 pounds regularly and working in various weather conditions
  • Capable of bending, stooping, crouching, pushing, pulling and climbing stairs and in and out of a truck frequently

Education and Experience:
  • High School Degree, GED or equivalent work experience

Apply