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Helpdesk Jobs in DeKalb, IL (NOW HIRING)

Pace Suburban Bus

Mechanic Helper (4)

Elgin, IL · On-site

$34/hr

Under the direction of the Superintendent of Maintenance, or designate, the Mechanic Helper is responsible for performing preventive maintenance inspections and general repairs on all Company ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL

$50K - $60K/yr

Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems. * Research & Problem-Solving: Use internal resources, documentation ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems.Research & Problem-Solving: Use internal resources, documentation, and ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems. * Research & Problem-Solving: Use internal resources, documentation ...

Unilock Chicago, Inc

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and Manufacturing environment Carry out other related duties as needed to meet departmental and ...

Unilock

IT Help Desk Analyst

Aurora, IL · On-site

$60K - $70K/yr

Certification by Microsoft and one or more Helpdesk certifications * Able to work in a Office and Manufacturing environment Carry out other related duties as needed to meet departmental and ...

AUM Logistiks LLC

Delivery Driver Helper

Huntley, IL · On-site

$18/hr

Delivery Driver Helper Duties and Responsibilities - Be CUSTOMER OBSESSED! - Assist the delivery driver in the safe and timely transport of goods to customers - Assist driver with parking, backing up ...

AUM Logistiks LLC

Delivery Driver Helper

Huntley, IL

$18/hr

Delivery Driver Helper Duties and Responsibilities - Be CUSTOMER OBSESSED! - Assist the delivery driver in the safe and timely transport of goods to customers - Assist driver with parking, backing up ...

6ix Rings, LLC.

DSP Driver Helper

West Chicago, IL

$18/hr

Company Description 6IX RINGS LLC, is looking for Delivery Driver Helpers to assist step van delivery drivers deliver packages to customers. We are located at 808 Discovery Drive, West Chicago, IL ...

6ix Rings, LLC.

DSP Driver Helper

West Chicago, IL

Company Description 6IX RINGS LLC, is looking for Delivery Driver Helpers to assist step van delivery drivers deliver packages to customers. We are located at 808 Discovery Drive, West Chicago, IL ...

6ix Rings, LLC.

DSP Driver Helper

West Chicago, IL · On-site

$18/hr

Company Description 6IX RINGS LLC, is looking for Delivery Driver Helpers to assist step van delivery drivers deliver packages to customers. We are located at 808 Discovery Drive, West Chicago, IL ...

suncast

Helper - Process_18H2

Batavia, IL · On-site

$20.40 - $22/hr

The Process Technician Helper is responsible for assisting the Process Technician with the operations of all assigned injection and blow molding machines, typically supporting between ten and fifteen ...

Suncast

Helper - Process_18H2

Batavia, IL · On-site

$20.40 - $22/hr

The Process Technician Helper is responsible for assisting the Process Technician with the operations of all assigned injection and blow molding machines, typically supporting between ten and fifteen ...

suncast

Helper - Process_18H2

Batavia, IL · On-site

$20.40 - $22/hr

The Process Technician Helper is responsible for assisting the Process Technician with the operations of all assigned injection and blow molding machines, typically supporting between ten and fifteen ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in DeKalb, IL

Helpdesk information

See DeKalb, IL salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for helpdesk in DeKalb, IL is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $25.48 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching Helpdesk jobs in DeKalb, IL look for?

The top searched job categories for Helpdesk jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Helpdesk jobs?

Cities near DeKalb, IL with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in DeKalb, IL as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,263 per year, or $22.7 per hour.

Mechanic Helper (4)

Pace Suburban Bus

Elgin, IL • On-site

$34/hr

Full-time

Re-posted 5 days ago

Job description


Job Description:
Under the direction of the Superintendent of Maintenance, or designate, the Mechanic Helper is responsible for performing preventive maintenance inspections and general repairs on all Company vehicles and equipment, but not limited to:
  1. Making all types of service calls.
  2. Performing shift duties as needed.
  3. Completing all required documents and accounting for all materials used in accordance with work order systems.
  4. Performing other duties as assigned or required.

Qualifications
Age:
Must be 18 years of age or older.
Education:
High school diploma or equivalency.
Experience:
Must have at least one (1) year previous experience in diesel and gasoline vehicle repair and/or relevant technical school training.
Must have a good work history and safe driving record of three (3) years.
Certifications:
Must attend Pace's Mechanic Training Program and pass examination for position.
Must have or obtain within 60 days of being hired, a valid "B" Commercial Driver's license with air brake endorsements.
Proficiencies:
Must have or purchase a good starter set of hand tools sufficient for performing the duties of the position.
Must be able to operate all company equipment and have knowledge of the service area.
Physical Requirements:
Must be capable of lifting 75 pounds to waist height, maintaining and carrying that weight for a minimum of ten feet. This is a safety sensitive position.
Working Conditions:
Work is performed in a garage setting with exposure to loud noises and noxious odors, and outdoors with exposure to inclement weather. The performance of these duties may be required 24 hours a day, 7 days a week, 365 days a year. This position is not eligible for hybrid schedule or telecommuting.
Salary:
$34/hr
This is a bargained for position (Union) subject to the terms of a Collective Bargaining Agreement.
BENEFIT SUMMARY
About Us
Pace, the Suburban Bus Division of the Regional Transportation Authority ("Pace"), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties.
As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law.
Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at devlin.collins@pacebus.com.

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