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Helpdesk Jobs in Roscoe, IL (NOW HIRING)

LeadingIT

Helpdesk Technician - Tier 1

Woodstock, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

LeadingIT

Level 1 Helpdesk Technician

Woodstock, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details ...

Freedom Graphic Systems

Press Helper

Milton, WI · On-site

$15/hr

We are recruiting Press Helpers to join our talented team of high-impact employees on all shifts in our Milton, WI production facility. Join a company that values your talent, supports your ...

FGS-WI LLC

Press Helper

Milton, WI · On-site

$15/hr

We are recruiting Press Helpers to join our talented team of high-impact employees on all shifts in our Milton, WI production facility. Join a company that values your talent, supports your ...

VICTORIES FARMS

EQUINE HELP

Lake Geneva, WI · On-site

$20 - $25/hr

EQUINE HELP WANTED Victories Farms Lake Geneva, WI 53147 Part-time, Full-time available JOB DETAILS Part-time, Full-time AM & PM responsibilities Weekends and holidays as needed. $20 - $25 an hour ...

Aldridge Electric, Inc.

Yard Helper

Darien, WI · On-site

$18 - $21/hr

Yard Helper What we are looking for: Aldridge is seeking Yard Helper to join our dynamic and energetic team. This role is responsible for performing operational duties related to receiving, storing ...

Aldridge Electric, Inc.

Yard Helper

Darien, WI

$14.25 - $17/hr

Aldridge is seeking Yard Helper to join our dynamic and energetic team. This role is responsible for performing operational duties related to receiving, storing, and delivering material.

AUM Logistiks LLC

Delivery Driver Helper

Huntley, IL · On-site

$18/hr

Delivery Driver Helper Duties and Responsibilities - Be CUSTOMER OBSESSED! - Assist the delivery driver in the safe and timely transport of goods to customers - Assist driver with parking, backing up ...

Upper Lakes Foods

Delivery Driver Helper

Janesville, WI · On-site

$18.50/hr

The Driver Helper is responsible for assisting the Delivery Driver with the coordination of inventory and unloading of trucks. Works with Delivery Driver to perform and complete all safety checks.

Upper Lakes Foods

Delivery Driver Helper

Janesville, WI · On-site

$18.50/hr

The Driver Helper is responsible for assisting the Delivery Driver with the coordination of inventory and unloading of trucks. Works with Delivery Driver to perform and complete all safety checks.

Foresight Bank

Senior Help Desk Specialist

Winnebago, IL · On-site

$52K - $79K/yr

The Senior Helpdesk Technician provides advanced technical support to end users across the Foresight Bank enterprise, ensuring reliable workstation performance, secure access to systems, and smooth ...

WDI LLC

Route Driver Helper (Beverages)

Janesville, WI · On-site

$20/hr

The Route Driver Helper consistently moves products throughout the day while also supporting merchandising activities at customer locations. Work morning hours and be home every night. Duties include ...

WDI LLC

Route Driver Helper (Beverages)

Janesville, WI · On-site

$20/hr

The Route Driver Helper consistently moves products throughout the day while also supporting merchandising activities at customer locations. Work morning hours and be home every night. Duties include ...

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All JobsHelpdesk JobsHelpdesk Jobs in Roscoe, IL

Helpdesk information

See Roscoe, IL salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk in Roscoe, IL is $22.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are popular job titles related to Helpdesk jobs in Roscoe, IL? For Helpdesk jobs in Roscoe, IL, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Roscoe, IL look for? The top searched job categories for Helpdesk jobs in Roscoe, IL are:
What cities near Roscoe, IL are hiring for Helpdesk jobs? Cities near Roscoe, IL with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Roscoe, IL as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $46,895 per year, or $22.5 per hour.

Helpdesk Technician - Tier 1

LeadingIT

Woodstock, IL • On-site

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Level 1 Helpdesk Technician

What this role will entail:

Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

Accountabilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Record notes regarding the issue and troubleshooting taken
  • Create and maintain documentation
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures
  • Handle weekend on-call rotation/coverage

Indicators that this will be the role for you:

  • Proven experience as a help desk technician or other customer support role
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Passionate (and patient) about problem solving and customer service.
  • Diligent with note taking, following process, and documentation.
  • Driven to learn more, stay positive, and grow; not only as a team member but in all of life.

More about us:

At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.

Our core values are not posters on the wall. They are who we are.

Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.

If these values describe how you show up in your work and with your clients, you will fit right in here.

Our all-inclusive total compensation and benefits package for this role includes:

  • Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year.
  • Ascension plan if applicable
  • We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
  • We match 5% of your contributions to Guideline 401k – value of 5% of salary.
  • Open Door PTO policy
  • Company provided gear (notebook + softphone) as well as company clothing.

Our hiring process:

  • Submit your application
  • If we like what we see, we will reach out to schedule a video interview

Additional Perks:

We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years—on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers


Requirements:
  • CompTIA A+ certification
  • CompTIA Net+ certification
  • 2+ years of IT MSP experience