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Helpdesk Jobs in Covington, LA (NOW HIRING)

YRCI

Helpdesk Support Representative

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Helpdesk Support Representative Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive ...

YRCI

Helpdesk Support Representative

New Orleans, LA

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

Riley's Auto And Diesel Repairs

Mechanic Helper

Lacombe, LA · On-site

$15.25 - $19/hr

Experienced Part-Time Mechanic Helper Wanted. Riley's Auto And Diesel Repair in Lacombe, LA seeks a skilled Mechanic Helper. Qualifications: * Must have relevant experience and own tools. Job Summary:

Rainbow Restoration

Handyman / Carpenter's Helper

Mandeville, LA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

At Rainbow Restoration, you'll help people when their home, property, or business suffers damage from fire, water, smoke, or mold. If you're ready to start or grow your career where you do something ...

U-Haul

Facility Maintenance Helper

New Orleans, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location: 6210 Chef Menteur Hwy, New Orleans, Louisiana 70126 United States of America Part-Time Position - 20-25 hours per week The Facility Maintenance Helper will assist in the facility ...

U-Haul

Facility Maintenance Helper

New Orleans, LA

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Location: 6210 Chef Menteur Hwy, New Orleans, Louisiana 70126 United States of America Part-Time Position - 20-25 hours per week The Facility Maintenance Helper will assist in the facility ...

TRANSPORT REFRIGERATION INC

Shop Helper- Robert, LA

Robert, LA · On-site

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Shop Helper - Transport Refrigeration Services, Inc. Location : Robert, LA Pay : $23 - $25 per hour with an additional $2.00 per hour shift differential for overnight shifts Transport Refrigeration ...

New

Augment

Driver Helper

Slidell, LA · On-site

$18/hr

Now Hiring Driver Helpers - Start Your Career in Environmental Services! Looking for a job that keeps you active, gets you outside, and offers stable, full-time work? Join our team as a Driver Helper ...

Best Buy

Geek Squad Installation Helper (Seasonal)

Covington, LA · On-site

$13.75 - $17.50/hr

  • Retirement

  • PTO

As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers' homes to assist with the delivery, installation, repair and haul-away of electronic devices. You'll ...

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Rep, 1 Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an attractive benefits ...

YRCI

Help Desk Support Representative, Bilingual

New Orleans, LA · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Help Desk Support Representative, Bilingual Location New Orleans, LA US (Primary) Job Type Full-time Position Benefits As an employee of YRCI working full-time, you are eligible for an ...

New

YRCI

Help Desk Support Rep, 1

New Orleans, LA · On-site

$16.75 - $21.50/hr

Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system. Assist ...

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All JobsHelpdesk JobsHelpdesk Jobs in Covington, LA

Helpdesk information

See Covington, LA salary details

$10

$19

$29

How much do helpdesk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for helpdesk in Covington, LA is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Covington, LA?

The most popular types of Helpdesk jobs in Covington, LA are:

What are popular job titles related to Helpdesk jobs in Covington, LA?

For Helpdesk jobs in Covington, LA, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Covington, LA look for?

The top searched job categories for Helpdesk jobs in Covington, LA are:

What cities near Covington, LA are hiring for Helpdesk jobs?

Cities near Covington, LA with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Covington, LA as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $41,424 per year, or $19.9 per hour.

Helpdesk Support Representative

YRCI

New Orleans, LA • On-site

$16.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.
Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation
These are the driving forces that make YRCI more than just your next job. Let's build your career together.
Job Title
Helpdesk Support Representative
Location
New Orleans, LA US (Primary)
Job Type
Full-time
Position Benefits
As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
Exemption Type
Non-Exempt
Education
High School Diploma
Job Description
  • Answer Insurance Help Desk caller in inquiries.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues and trends.
  • Ensure complete client satisfaction.

Job Requirements
  • High School Diploma required.
  • Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Multitask and effectively plan and organize work.
  • Must have strong communication skills.
  • Interpret and apply regulatory material; Communicate effectively, both orally and in writing.
  • Must have keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).

We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.

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