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Helpdesk Jobs in Addison, IL (NOW HIRING)

KHART Logistics, Inc.

Delivery Helper

Downers Grove, IL · On-site

$18/hr

Delivery Helper KHART Logistics, LLC has operated in the area for 5 years as a Delivery Service Partner (DSP). We are looking for enthusiastic, physically fit, motivated drivers to join our elite ...

FGS-WI LLC

Press Helper

Aurora, IL · On-site

$16 - $22/hr

The Press Helper is an entry level position, responsible for assisting the Press Operator in running a printing press. Prior experience is helpful, but not necessary. We also offer a Press Operator ...

Closets By Design

Helper

Chicago, IL · On-site

$17.50 - $18.50/hr

Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Vision insurance * Paid time off Benefits * Base pay and potential pay increase with annual performance review. * Direct ...

S and J Plumbing

Plumbers Helper

Arlington Heights, IL · On-site

$15 - $18/hr

S and J Plumbing is HIRING Plumber's Helpers! Take this important first step on the road to becoming a Licensed Journeyman Plumber and apply at S and J Plumbing to become a Plumber's Helper today!

Brown & Root

Millwright Helper

Chicago, IL · On-site

SUMMARY Helpers (includes helpers 0 months- helper 42 months) - Preferred minimum of 6 months documented field experience in chosen craft discipline. Must have the ability to read and interpret ...

Brown and Root

Millwright Helper

Chicago, IL

SUMMARY Helpers (includes helpers 0 months- helper 42 months) - Preferred minimum of 6 months documented field experience in chosen craft discipline. Must have the ability to read and interpret ...

S and J Plumbing

Plumbers Helper

Arlington Heights, IL · On-site

$15 - $18/hr

S and J Plumbing is HIRING Plumber's Helpers! Take this important first step on the road to becoming a Licensed Journeyman Plumber and apply at S and J Plumbing to become a Plumber's Helper today!

Brown & Root

Millwright Helper

Chicago, IL · On-site

SUMMARY Helpers (includes helpers 0 months- helper 42 months) - Preferred minimum of 6 months documented field experience in chosen craft discipline. Must have the ability to read and interpret ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Addison, IL

Helpdesk information

See Addison, IL salary details

$12

$23

$33

How much do helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk in Addison, IL is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Addison, IL? The most popular types of Helpdesk jobs in Addison, IL are:
What are popular job titles related to Helpdesk jobs in Addison, IL? For Helpdesk jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Addison, IL look for? The top searched job categories for Helpdesk jobs in Addison, IL are:
What cities near Addison, IL are hiring for Helpdesk jobs? Cities near Addison, IL with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Addison, IL as of July 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 100% In-person job distribution, with an average salary of $48,244 per year, or $23.2 per hour.

Service Desk / Helpdesk Technician, Level 2

Next Step Systems

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Service Desk / Helpdesk Technician, Level 2, Chicago, IL
Summary:
This Service Desk / Helpdesk Technician, Level 2 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Service Desk / Helpdesk Technician, Level 2 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.
Service Desk / Helpdesk Technician, Level 2 Responsibilities:
- Monitor the company's IT ticketing system.
- Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.
- Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.
- Research potential software solutions as needed.
- Train end users as necessary in the proper use of IT software and equipment.
- Perform software and hardware installations and maintenance.
- Support new hires with equipment and software purchasing and set-up.
- Identify recurring issues and help create solutions.
- Review and maintain inventory of IT assets.
Service Desk / Helpdesk Technician, Level 2 Qualifications:
- Bachelor's degree is preferred.
- Experience using a Helpdesk ticketing system.
- Need experience with Office 365.
- Experience with SharePoint is a plus.
- 3-5+ years of general IT support experience.
- Strong knowledge of computer systems.
- Strong diagnostic and problem-solving skills.
- Experience troubleshooting Windows Operating Systems, Mac Operating Systems, and G Suite products.
- Excellent written and verbal communication skills with the ability to communicate in technical and non-technical language.
- Excellent people skills (outgoing, approachable, motivated to help), including training end-users.
- Ability to work independently or as part of a team.
- Ability to conduct research into various computing issues as required.
- Keen Attention to detail.
- Experience supporting a remote workforce.
- Ability to multi-task and adapt to changes quickly.
- Ability to collaborate across functional teams.
- Must be able to read, write and speak fluent English.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Service Desk / Helpdesk Technician, Level 2, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Service Desk / Helpdesk Technicians, Level 2 for jobs in Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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