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Overnight Helpdesk Jobs in Addison, IL (NOW HIRING)

Senior Helpers

Overnight Caregiver

Lincolnshire, IL · On-site

$15 - $18/hr

Join Senior Helpers of Greater Chicago and become part of something truly special! We're proud to ... Overnight shift experience is often preferred * Trustworthiness and professionalism * Ability to be ...

Kasa

Overnight Hospitality Associate

Chicago, IL

$21/hr

The Role Join our Chicago Hospitality Team as a Overnight Hospitality Associate where you will be ... We've invested in comprehensive health insurance options to help when you need it most, including a ...

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All JobsHelpdesk JobsOvernight Helpdesk JobsOvernight Helpdesk Jobs in Addison, IL

Overnight Helpdesk information

See Addison, IL salary details

$21.5K

$63.2K

$118.7K

How much do overnight helpdesk jobs pay per year?

As of Jul 30, 2026, the average yearly pay for overnight helpdesk in Addison, IL is $63,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $78,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Helpdesk technician, and why are they important?

To thrive as an Overnight Helpdesk technician, you need strong troubleshooting abilities, IT knowledge (often with a degree or CompTIA A+ certification), and experience in customer support. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and time management are soft skills that help in resolving issues efficiently during off-hours. These skills ensure consistent technical support, minimize downtime, and maintain user satisfaction when resources are limited overnight.

What are some unique challenges faced by an Overnight Helpdesk professional, and how can they be managed?

Overnight Helpdesk professionals often handle technical issues during hours when fewer resources or team members may be immediately available. This can mean troubleshooting independently and prioritizing incidents until daytime staff arrive. Effective communication skills and strong documentation are crucial so that ongoing issues can be handed off smoothly to the next shift. Proactive time management and self-care strategies also help in adapting to the non-traditional schedule and maintaining productivity.

What is an Overnight Helpdesk?

An Overnight Helpdesk is a support service that operates during nighttime hours to assist users with technical issues or service requests. Staffed by IT professionals, the overnight helpdesk ensures that businesses and organizations have round-the-clock support for resolving problems related to computers, software, networks, and other technology systems. This role is especially important for companies with global operations or those that require continuous uptime. Working overnight shifts, these helpdesk agents are responsible for troubleshooting, escalating issues as needed, and maintaining service records.

What is the difference between Overnight Helpdesk vs Night Support Technician?

FeatureOvernight HelpdeskNight Support Technician
CertificationsHelpdesk certifications (e.g., HDI, CompTIA A+)Technical support certifications (e.g., CompTIA A+)
Work EnvironmentHelpdesk ticketing systems, remote support, office or remoteTechnical troubleshooting, on-site or remote, often in data centers or client sites
Industry UsageIT support, customer service, tech companiesIT support, network maintenance, hardware troubleshooting
Common Search IntentOvernight Helpdesk vs Night Support TechnicianOvernight Helpdesk vs Night Support Technician

Both roles involve providing technical support during night hours, but the Overnight Helpdesk typically focuses on remote customer service and ticket resolution, while the Night Support Technician may perform more hands-on hardware or network troubleshooting. The certifications and work environments overlap significantly, making them closely related roles in IT support.

What are the most commonly searched types of Helpdesk jobs in Addison, IL? The most popular types of Helpdesk jobs in Addison, IL are:
What cities near Addison, IL are hiring for Overnight Helpdesk jobs? Cities near Addison, IL with the most Overnight Helpdesk job openings:
Overnight Helpdesk jobs near you

Overnight Personal Aide

Assisting Hands of Schaumburg

Hoffman Estates, IL • On-site

$19 - $20/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Tuition assistance
  • Vision insurance
  • 401(k)
  • Dental insurance

Now Hiring: Overnight Caregivers (12-Hour Shifts)
8:00 PM – 8:00 AM | 9:00 PM – 9:00 AM
Are you looking for meaningful overnight work where your presence truly makes a difference?
At Assisting Hands Home Care, overnight caregivers provide more than just care—they provide comfort, safety, and peace of mind. While the world sleeps, you'll be the trusted support our clients and their families depend on.
If you're compassionate, dependable, and passionate about helping others, we'd love to welcome you to our team.
Why Choose Assisting Hands Home Care?
  • Competitive pay: $19.00–$20.00/hour (based on experience and qualifications)
  • Mileage reimbursement
  • Referral bonus program
  • Paid sick time
  • AFLAC benefits (health, dental, and vision)
  • Paid training and ongoing professional support
  • 24/7 office support—you'll never be on your own
  • Full-time and part-time opportunities available
  • Consistent overnight schedules
What You'll Do
As an Overnight Caregiver, you'll help clients remain safe, comfortable, and independent in their own homes by providing:
  • Assistance with personal care, including bathing, grooming, and dressing
  • Medication reminders
  • Light housekeeping and meal preparation
  • Mobility and transfer assistance
  • Companionship and emotional support
  • Overnight supervision and safety monitoring
  • Accurate communication with families and office staff regarding client well-being
  • Additional non-medical support based on each client's individualized care plan
Qualifications
  • Valid Social Security Number
  • Valid Driver's License and reliable transportation
  • Minimum of 1 year of professional home care or facility caregiving experience
  • Availability to work overnight shifts (8:00 PM–8:00 AM or 9:00 PM–9:00 AM)
  • Strong communication and interpersonal skills
  • A compassionate, dependable, and professional attitude
Join a Team That Values Your Dedication
Your compassion can make every night safer, more comfortable, and more reassuring for someone who needs it most.
If you're ready to build a rewarding career with a team that recognizes and appreciates your hard work, we'd love to hear from you.
Apply today or call 847-857-6166 to speak with our hiring team and take the next step in your caregiving career.