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Helpdesk User Support Technician Jobs (NOW HIRING)

Central Health

Supervisor, User Support

Austin, TX

This includes planning, assigning, and supervising the work of all User Support Technicians ... helping to build skills of the team; and coordinating efforts within the User Support team and ...

Central Health

Supervisor, User Support

Austin, TX · On-site

This includes planning, assigning, and supervising the work of all User Support Technicians ... Recognize opportunties for and help facilitate escalations quickly and professionally, minimizing ...

Great Dane LLC

End User Support Technician

Brazil, IN · On-site

$19.75 - $27/hr

The End User Support Technician will be primarily responsible for installing, maintaining, and ... that help our customers and employees succeed. We not only engineer durable and high-quality ...

Hansen Talent Group

Helpdesk Support - 3rd Shift

Columbia, SC · On-site

$16.25 - $22/hr

The Helpdesk Support Technician will be responsible for providing end-user support and monitoring system/network logs to identify any potential performance issues and support incident management ...

Great Dane LLC

End User Support Technician I

IN · On-site

The End User Support Technician will be primarily responsible for installing, maintaining, and ... that help our customers and employees succeed. We not only engineer durable and high-quality ...

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How much do helpdesk user support technician jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for helpdesk user support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Infographic showing various Helpdesk User Support Technician job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Supervisor, User Support

Austin, TX

Central Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about Central Healthexternal

Full-time

Re-posted 25 days ago

Job description

The User Support Supervisor is responsible for providing leadership and coordination of the User Support Service Desk processes and functions, as well as managing the day-to-day operational activities of the Service Desk in support of CommUnityCare (CUC), Sendero, and Central Health. This includes planning, assigning, and supervising the work of all User Support Technicians; ensuring high quality, consistent customer support and timely, satisfactory issue resolution; anticipating, recognizing and resolving issues; overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency; helping to build skills of the team; and coordinating efforts within the User Support team and other Joint Tech staff and/or vendors as needed. The User Support Supervisor will also perform other duties as assigned.


Essential Functions


-Supporting and guiding User Support Technicians through coaching, scheduling, training, work assignment/review, and performance management.
-Learn and apply ITIL Practices for continual improvement of service delivery.
-Oversee the incident and request management process in ServiceNow, ensuring all tickets are logged, prioritized, documented, and resolved according to established procedures.
-Identify and report skill gaps and execute training plans in partnership with the User Support Manager and Training team.
-Apply critical thinking to thoroughly analyze incidents and requests and participate in root cause analysis.
-Recognize opportinuties for and develop departmental standard operating procedures, processes, and knowledge base articles pertaining to Service Desk operations as needed and/or requested by the User Support Manager.
-Manage day-to-day queue performance, workload distribution, and staffing adjustments to ensure service levels are consistently met.
-Recognize opportunties for and help facilitate escalations quickly and professionally, minimizing business impact and providing a calm, reassuring, and customer-focused experience.
-Assist with and/or complete projects, continual improvement initiatives, and reporting requirements as required by the User Support Manager.
-Perform standard Tier 2 Service Desk agent duties including Tier 2 consultations, direct user support, and rotations.
-Partner with the User Support Manager to continuously improve the quality, empathy, and clarity of user interactions using Q&A practices and CSAT.
-Work outside of standard business hours when needed.


REQUIRED EDUCATION:

High School Diploma or equivalent (higher degree accepted)

MINIMUM EXPERIENCE:

-3 years of user support service desk experience - Required

-1 year of supervisory, lead, or team point-of-contact experience - Required

REQUIRED LICENSURE/CERTIFICATIONS:

-ITIL Foundation 4 or 5 (within 3 months of hire)

-CompTIA A+ (upon hire)

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