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Helpdesk Support Analyst Jobs (NOW HIRING)

nLeague Services

Helpdesk Support

Atlanta, GA · On-site

$19.75 - $27/hr

Requisition ID: 65795 Service Desk Analyst II Client: Atlanta Public Schools - IT Duration: 12 ... 0000 Help Desk / Service Desk Support Analyst II * Provides advanced Tier-2 technical support ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should ... technical support teams. The demonstrated ability to follow standard operating procedures and ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

... helping companies enhance their digital experience with their customers ... We work in the areas of digital experience, analytics, AI and cloud to unlock the power of ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

... helping companies enhance their digital experience with their customers ... We work in the areas of digital experience, analytics, AI and cloud to unlock the power of ...

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving ...

Fox Valley Technical College

Helpdesk Support

Appleton, WI · On-site

$19.50 - $26.25/hr

Analyze, troubleshoot, and resolve hardware and software issues at the desktop and network level ... Provide level 1 Office 365 support for mailbox triage, maintenance and access. * Mentor IT Helpdesk ...

360 IT Professionals

helpdesk support

Denver, CO · On-site

$20.50 - $27.75/hr

Apart from this, we also provide IT Staffing services that can help your organization to a great ... In addition to those responsibilities listed above, the analyst may be required to: create and ...

iQuasar LLC

Paid time off iQuasar is seeking to fill the Help Desk Support Specialist position in Fort ... Analytics, announcements, course content access, discussions, grades, assignments, quizzes, groups ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound ... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ...

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Helpdesk Support Analyst information

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How much do helpdesk support analyst jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for helpdesk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Support Analyst, and why are they important?

To thrive as a Helpdesk Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or technical certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic Active Directory administration is typically required. Strong communication skills, patience, and problem-solving abilities are essential soft skills for delivering excellent customer support. These skills ensure timely, accurate resolution of technical issues and positive user experiences, which are critical for maintaining productivity and satisfaction within an organization.

What is the difference between Helpdesk Support Analyst vs Technical Support Specialist?

AspectHelpdesk Support AnalystTechnical Support Specialist
Required CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelpdesk, office, remoteHelpdesk, remote, on-site
Employer & Industry UsageIT departments, tech companies, service providersIT support firms, tech companies, hardware vendors
Common Search & Comparison IntentYesYes

The Helpdesk Support Analyst primarily handles user support requests, troubleshooting software and hardware issues, and maintaining helpdesk systems. Technical Support Specialists often focus more on resolving complex technical problems, including hardware repairs and network issues. While both roles require similar certifications and work environments, Helpdesk Support Analysts typically provide first-line support, whereas Technical Support Specialists may handle more advanced technical issues.

What are some common challenges faced by Helpdesk Support Analysts, and how can they be managed effectively?

Helpdesk Support Analysts often encounter challenges such as handling high volumes of support tickets, troubleshooting complex technical issues remotely, and meeting strict response time expectations. Managing these challenges effectively involves prioritizing tasks based on urgency, maintaining clear communication with users, and continually updating technical knowledge. Collaborating closely with other IT team members and utilizing knowledge bases or ticketing systems can also help streamline workflows and improve response times.

What are Helpdesk Support Analysts?

Helpdesk Support Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support tickets, diagnosing problems, and escalating more complex issues to higher-level IT staff. Helpdesk Support Analysts play a critical role in ensuring smooth day-to-day operations by keeping technology running efficiently and helping users resolve their technical concerns.
What cities are hiring for Helpdesk Support Analyst jobs? Cities with the most Helpdesk Support Analyst job openings:
What states have the most Helpdesk Support Analyst jobs? States with the most job openings for Helpdesk Support Analyst jobs include:
Helpdesk Support Analyst jobs near you
Infographic showing various Helpdesk Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 31% Full Time, 2% Part Time, and 65% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Helpdesk Support Analyst

Helpdesk Support Analyst

HUMBOLDT GENERAL HOSPITAL

Winnemucca, NV

$20.25 - $27.50/hr

Other

Posted 12 days ago

Job description

POSITION SUMMARY

This person will deliver support to end users. Following design or installation specifications, install or assist in installation of software packages. Provides some training of clinical software to staff. Provides front line support to end users. Perform other duties as required. Escalates complex problems as necessary.

.

TASK LETTER CODE

PRIMARY DUTIES

(Are the essential job tasks or primary responsibilities that the individual who holds the position mist be able to perform unaided or with the assistance of an accommodation. For example: "DO" (action verb) + "WHAT" (object) - "Collects vitals from patients at the being of the visit according to clinic protocol".

% OF TIME PERFORMING DUTY

A

Support end-user hardware including workstations, printers, faxes, copiers,

and wireless and telecommunication systems.

B

Support end-user standard workstation software

C

General connectivity troubleshooting.

D

Utilize an internal call tracking system for end-user incident management and reporting

E

Interacts with HGH Staff to resolve application issues. Communicates with HGH staff and vendors in a professional manner maintaining confidentiality.

F

Works with all user levels

G

Keeps workroom neat, organized, and secure

H

Promotes responsible usage and care of corporate equipment.

I

Relays relevant IT-related information to the company in a timely manner.

J

Participates in the implementation and support of IT -related policies.

K

Travels between onsite campus buildings and offsite buildings

L

Maintains confidentiality of all patient/resident/staff information.

M

Must be self-motivated and able to work independently with minimal direction or supervision.

O

Other related duties as assigned.

POSITION QUALIFICATIONS

MINIMUM EDUCATION: Highschool Diploma or Equivalent. This is an entry level position.

PREFERRED EDUCATION: N/A

MINIMUM EXPERIENCE: Previous experience in a medical office setting and/or experience with an Electronic Medical Record a plus, experience preferred. Emphasis in information technology, management information services, computer science or a closely related field and/or any equivalent combination of training and experience that provides the required knowledge, skills and abilities are also preferred.

REQUIRED CERTIFICATIONS: N/A

PREFERRED CERTIFICATIONS/LICENSES: N/A

SPECIAL SKILLS: Able to read, write and speak the English language in an understandable manner

Knowledge of information technology; Knowledge of data and voice communication systems

Knowledge of management information systems; Knowledge of client/server network protocols and internet/intranet applications

Ability to install and troubleshoot PC systems; Possess leadership ability and the willingness to work harmoniously with professional and non-professional personnel; Self-motivated, resourceful, and well organized.

PHYSICIAL DEMANDS: For physical demands and working conditions, see next page.

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