1

Helpdesk Support Analyst Jobs (NOW HIRING)

Helpdesk Support

New Castle, DE

$19.50 - $26.25/hr

... helping companies enhance their digital experience with their customers ... We work in the areas of digital experience, analytics, AI and cloud to unlock the power of ...

Helpdesk Support

Chesterfield, VA ยท On-site

$19 - $25.75/hr

The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding ...

Helpdesk Support

East Hartford, CT ยท On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...

Helpdesk Support

East Hartford, CT ยท On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ... Solid numerical and analytical ability. * Eligibility to work in the United States. * Willingness ...

Help Desk Support Analyst

Las Vegas, NV ยท On-site

$22 - $24/hr

As a Helpdesk Support Analyst, you will have the opportunity to work with technology departments from various companies in the Hankey Investments Group to ensure reliable operation of our systems.

Be Seen First

Software Support Analyst

Phoenix, AZ ยท Remote

$55K - $65K/yr

Position Overview The Software Support Analyst serves as the first point of contact for end users ... Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ...

Details At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer ...

Paid time off iQuasar is seeking to fill the Help Desk Support Specialist position in Fort ... Analytics, announcements, course content access, discussions, grades, assignments, quizzes, groups ...

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... monitoring, business technology analysis, and day-to-day technical support. We do the ...

Be Seen First

Helpdesk Support Technician

Saint Louis, MO ยท On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues ... Proven analytical and problem-solving skills * Experience working in a team-oriented, collaborative ...

Entry Level Helpdesk Support

Coppell, TX ยท Hybrid

$16.25 - $18/hr

Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound ... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ...

... a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ ... Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a ...

Entry Level Helpdesk Support

Coppell, TX ยท Hybrid

$16.25 - $18/hr

Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound ... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ...

next page

Showing results 1-20

Helpdesk Support Analyst information

See salary details

$14

$24

$35

How much do helpdesk support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for helpdesk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a helpdesk support analyst?

Helpdesk Support Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support tickets, diagnosing problems, and escalating more complex issues to higher-level IT staff. Helpdesk Support Analysts play a critical role in ensuring smooth day-to-day operations by keeping technology running efficiently and helping users resolve their technical concerns.

What are the key skills and qualifications needed to thrive as a helpdesk support analyst?

To thrive as a Helpdesk Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or technical certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic Active Directory administration is typically required. Strong communication skills, patience, and problem-solving abilities are essential soft skills for delivering excellent customer support. These skills ensure timely, accurate resolution of technical issues and positive user experiences, which are critical for maintaining productivity and satisfaction within an organization.

What are some common challenges faced by helpdesk support analysts, and how can they be managed effectively?

Helpdesk Support Analysts often encounter challenges such as handling high volumes of support tickets, troubleshooting complex technical issues remotely, and meeting strict response time expectations. Managing these challenges effectively involves prioritizing tasks based on urgency, maintaining clear communication with users, and continually updating technical knowledge. Collaborating closely with other IT team members and utilizing knowledge bases or ticketing systems can also help streamline workflows and improve response times.

What is the difference between Helpdesk Support Analyst vs Technical Support Specialist?

AspectHelpdesk Support AnalystTechnical Support Specialist
Required CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelpdesk, office, remoteHelpdesk, remote, on-site
Employer & Industry UsageIT departments, tech companies, service providersIT support firms, tech companies, hardware vendors
Common Search & Comparison IntentYesYes

The Helpdesk Support Analyst primarily handles user support requests, troubleshooting software and hardware issues, and maintaining helpdesk systems. Technical Support Specialists often focus more on resolving complex technical problems, including hardware repairs and network issues. While both roles require similar certifications and work environments, Helpdesk Support Analysts typically provide first-line support, whereas Technical Support Specialists may handle more advanced technical issues.

Who are the top companies hiring for Helpdesk Support Analyst jobs?

The top employers for Helpdesk Support Analyst jobs are:

What states have the most Helpdesk Support Analyst jobs?

States with the most job openings for Helpdesk Support Analyst jobs include:

Infographic showing various Helpdesk Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Helpdesk Support Analyst

EHS TECHNOLOGIES CORPORATION

Moorestown, NJ โ€ข On-site

$20.25 - $27.50/hr

Full-time

Re-posted 9 days ago


Job description

Description:

Responsibilites:

  • Serve as the first point of contact for IT support via phone, email, or ticketing system
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and applications
  • Log, track, and manage incidents and service requests in the ticketing system
  • Provide support for common systems such as email, printers, VPN, and network access
  • Escalate unresolved or complex issues to appropriate teams
  • Follow up with users to ensure issues are resolved and satisfaction is met
  • Assist with user account setup, password resets, and access management
  • Install, configure, and maintain end-user hardware and software
  • Document solutions and contribute to the knowledge base
  • Adhere to service level agreements (SLAs) and support standards
Requirements:

Minimum requirements: Associates degree and 1-4 years experience


*position subject to CSWF requirements*