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Helpdesk Support Analyst Jobs in Georgia (NOW HIRING)

Dlapiper

Litigation Support Analyst

Atlanta, GA · Hybrid

$46.15 - $73.38/hr

Assists attorneys on cases by providing computerized support to help them plan, organize, research, analyze, argue, and present their cases in a more cost and time efficient manner. Provides the day ...

Apex Systems

Field Support Analyst -FSA1

Forest Park, GA · On-site

Field Support Analyst -FSA1 Location: Forest Park, Georgia (Onsite) Role Overview The Field Support ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...

LayerCake

Dedicated Support Analyst I

Duluth, GA · On-site

Qualifications Required * 0-1 years of experience in IT support, help desk, or a technical customer ... The Analyst must be logged in, available, and working tickets for the full duration of the assigned ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

Mentoring other help desk personnel on hardware and software problem analysis and resolution. * Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support ...

Inspire Brands

End User Support Analyst

Atlanta, GA

Mentoring other help desk personnel on hardware and software problem analysis and resolution. * Recognizing, analyzing, and knowing when to escalate high-complexity issues to the Application Support ...

BrightFarms Inc

Support Analyst, Cox Farms

Atlanta, GA · On-site

$44K - $70K/yr

The Support Analyst provides first and second-line IT support, resolving hardware, software, and ... helpdesk, or technical support role * Working knowledge of Windows 10/11 and Microsoft 365 ...

DIRTT

Desktop Support Analyst

Savannah, GA · On-site

$22 - $29.75/hr

Who You Are As a Desktop Support Analyst , you'll be a first point of contact for technical support, helping our team members stay productive, connected, and supported. You'll troubleshoot issues ...

LayerCake

Client Support Analyst II

Macon, GA · On-site

Client Support Analyst II Location: Macon, GA About the Role: LayerCake is seeking a Support ... ve helped clients make smart, high-impact technology investments, backed by consistent, expert ...

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Helpdesk Support Analyst information

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How much do helpdesk support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for helpdesk support analyst in Georgia is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.74 per hour, depending on experience, location, and employer.

What is a helpdesk support analyst?

Helpdesk Support Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support tickets, diagnosing problems, and escalating more complex issues to higher-level IT staff. Helpdesk Support Analysts play a critical role in ensuring smooth day-to-day operations by keeping technology running efficiently and helping users resolve their technical concerns.

What are the key skills and qualifications needed to thrive as a helpdesk support analyst?

To thrive as a Helpdesk Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or technical certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic Active Directory administration is typically required. Strong communication skills, patience, and problem-solving abilities are essential soft skills for delivering excellent customer support. These skills ensure timely, accurate resolution of technical issues and positive user experiences, which are critical for maintaining productivity and satisfaction within an organization.

What are some common challenges faced by helpdesk support analysts, and how can they be managed effectively?

Helpdesk Support Analysts often encounter challenges such as handling high volumes of support tickets, troubleshooting complex technical issues remotely, and meeting strict response time expectations. Managing these challenges effectively involves prioritizing tasks based on urgency, maintaining clear communication with users, and continually updating technical knowledge. Collaborating closely with other IT team members and utilizing knowledge bases or ticketing systems can also help streamline workflows and improve response times.

What is the difference between Helpdesk Support Analyst vs Technical Support Specialist?

AspectHelpdesk Support AnalystTechnical Support Specialist
Required CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelpdesk, office, remoteHelpdesk, remote, on-site
Employer & Industry UsageIT departments, tech companies, service providersIT support firms, tech companies, hardware vendors
Common Search & Comparison IntentYesYes

The Helpdesk Support Analyst primarily handles user support requests, troubleshooting software and hardware issues, and maintaining helpdesk systems. Technical Support Specialists often focus more on resolving complex technical problems, including hardware repairs and network issues. While both roles require similar certifications and work environments, Helpdesk Support Analysts typically provide first-line support, whereas Technical Support Specialists may handle more advanced technical issues.

Helpdesk Support Analyst jobs near you
Infographic showing various Helpdesk Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,308 per year, or $20.3 per hour.

Help desk support /Technical support Analyst

Vertisystem

Lawrenceville, GA • On-site

Contractor

Re-posted 5 days ago

Job description

Company Description

Greetings!

Hope you are doing well!!

This is Vikas from VertiSystem Inc. Currently I am hiring for our direct client. I found your resume on a job board and your profile seems to be a match for the position. We are the primary vendor with this client. Please find the job details below. For more details, you can reach me at 609-246-2390 and please send your updated resume.

 

Qualifications

Job Title:          Customer Support Analyst

Location:          Lawrenceville, GA 30043

Duration:          06 months.

 

Description:
Shift/Hours: Training 9-6 for 8 weeks and then 11-8

Job Description: Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with client. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding client's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional client products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

 

Let me know if you are interested in this position.

Additional Information

All your informat

Vikas Jalodiya

Direct: (609)-246-2390

Apply