Help Desk Support Analyst
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
Help Desk Support Analyst
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
Software Support Analyst & Help Desk
Paramus, NJ · On-site
$20.75 - $28.25/hr
The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...
Software Support Analyst & Help Desk
Paramus, NJ · On-site
$20.75 - $28.25/hr
The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...
COMPANY For more than 30 years, PowerPlan has helped North American energy and utility ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
COMPANY For more than 30 years, PowerPlan has helped North American energy and utility ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
Help Desk Support Analyst
West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
Help Desk Support Analyst
West Plains, MO · On-site
$19.75 - $26.75/hr
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
COMPANY For more than 30 years, PowerPlan has helped North American energy and utility ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
COMPANY For more than 30 years, PowerPlan has helped North American energy and utility ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
SUPPORT ANALYST
Pella, IA · On-site
The Support Analyst's role is to ensure proper computer operation so that end users can accomplish ... Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ...
SUPPORT ANALYST
Pella, IA · On-site
The Support Analyst's role is to ensure proper computer operation so that end users can accomplish ... Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
SUPPORT ANALYST
Joliet, IL · On-site
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
SUPPORT ANALYST
Joliet, IL · On-site
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
SUPPORT ANALYST
Joliet, IL · On-site
$45K - $52K/yr
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
SUPPORT ANALYST
Joliet, IL · On-site
$45K - $52K/yr
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on ...
Support Analyst
Kansas City, MO · On-site
Help Desk & End-User Support * Serve as the primary point of contact for all Tier 1 help desk ... Strong problem-solving and analytical thinking skills. * Technical capacity and aptitude for ...
Support Analyst
Kansas City, MO · On-site
Help Desk & End-User Support * Serve as the primary point of contact for all Tier 1 help desk ... Strong problem-solving and analytical thinking skills. * Technical capacity and aptitude for ...
Support Analyst
Atlanta, GA · On-site
COMPANY For more than 30 years, PowerPlan has helped North American energy and utility ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
Support Analyst
Atlanta, GA · On-site
COMPANY For more than 30 years, PowerPlan has helped North American energy and utility ... Within the first 90 days, complete Support's technical and functional onboarding program and ...
Our products help customers generate more leads, close more deals, and operate more efficiently. We ... As a Sierra Interactive Support Analyst, you will provide excellent technical and account ...
Our products help customers generate more leads, close more deals, and operate more efficiently. We ... As a Sierra Interactive Support Analyst, you will provide excellent technical and account ...
SD · On-site
The purpose of Atos Group is to help design the future of the information space. Its expertise and ... and analysis relevant to the intern's field of study. Supporting team projects and completing ...
Help Desk
$27/hr
Title - Helpdesk Support Analyst Rate - W2 54K/ year or $27/hr. W2 Length of the project - 4 years Location - Sacramento, Hybrid Experience - 3 years Key Responsibilities - 1. Helpdesk support duties ...
Help Desk
$27/hr
Title - Helpdesk Support Analyst Rate - W2 54K/ year or $27/hr. W2 Length of the project - 4 years Location - Sacramento, Hybrid Experience - 3 years Key Responsibilities - 1. Helpdesk support duties ...
Support Analyst
Chicago, IL · On-site
Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ... Supplemental skills not required, but helpful: Proficient with Windows OS, MS Office applications.
Support Analyst
Chicago, IL · On-site
Middle-Office support for off shore clients - London Office. Responsible for small Java/Shell ... Supplemental skills not required, but helpful: Proficient with Windows OS, MS Office applications.
Helpdesk Support Analyst information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do helpdesk support analyst jobs pay per hour?
As of Jun 24, 2026, the average hourly pay for helpdesk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Helpdesk Support Analyst, and why are they important?
To thrive as a Helpdesk Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or technical certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic Active Directory administration is typically required. Strong communication skills, patience, and problem-solving abilities are essential soft skills for delivering excellent customer support. These skills ensure timely, accurate resolution of technical issues and positive user experiences, which are critical for maintaining productivity and satisfaction within an organization.
What is the difference between Helpdesk Support Analyst vs Technical Support Specialist?
| Aspect | Helpdesk Support Analyst | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+, ITIL | CompTIA A+, Network+ |
| Work Environment | Helpdesk, office, remote | Helpdesk, remote, on-site |
| Employer & Industry Usage | IT departments, tech companies, service providers | IT support firms, tech companies, hardware vendors |
| Common Search & Comparison Intent | Yes | Yes |
The Helpdesk Support Analyst primarily handles user support requests, troubleshooting software and hardware issues, and maintaining helpdesk systems. Technical Support Specialists often focus more on resolving complex technical problems, including hardware repairs and network issues. While both roles require similar certifications and work environments, Helpdesk Support Analysts typically provide first-line support, whereas Technical Support Specialists may handle more advanced technical issues.
What are some common challenges faced by Helpdesk Support Analysts, and how can they be managed effectively?
Helpdesk Support Analysts often encounter challenges such as handling high volumes of support tickets, troubleshooting complex technical issues remotely, and meeting strict response time expectations. Managing these challenges effectively involves prioritizing tasks based on urgency, maintaining clear communication with users, and continually updating technical knowledge. Collaborating closely with other IT team members and utilizing knowledge bases or ticketing systems can also help streamline workflows and improve response times.
What are Helpdesk Support Analysts?
Helpdesk Support Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support tickets, diagnosing problems, and escalating more complex issues to higher-level IT staff. Helpdesk Support Analysts play a critical role in ensuring smooth day-to-day operations by keeping technology running efficiently and helping users resolve their technical concerns.
What cities are hiring for Helpdesk Support Analyst jobs? Cities with the most Helpdesk Support Analyst job openings:
What states have the most Helpdesk Support Analyst jobs? States with the most job openings for Helpdesk Support Analyst jobs include:
$19.75 - $26.75/hr
Full-time
Posted 16 days ago
Job description
The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer-related challenges.
Bachelor’s degree, ideally in computer systems design or computer science (or equivalent experience).