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Helpdesk Support Analyst Jobs (NOW HIRING)

Acumen Solutions

Support Analyst

Cleveland, OH

... Transformation, helping organizations realize dramatic improvements in productivity and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

IQUASAR LLC

Helpdesk Support Specialist

Lansing, KS

Paid time off iQuasar is seeking to fill the Help Desk Support Specialist position in Fort ... Analytics, announcements, course content access, discussions, grades, assignments, quizzes, groups ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

... Transformation, helping organizations realize dramatic improvements in productivity and ... Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

The Helpdesk Support Specialist provides first-level technical support to end users by diagnosing ... monitoring, business technology analysis, and day-to-day technical support. We do the ...

Tripoint Solutions LLC

Helpdesk Support Lead

Washington, DC · On-site

$56K - $80K/yr

... analytics platforms used to manage $14.5B in government procurements and $200B in military real ... We are seeking a highly motivated Helpdesk Support Lead to supervise and provide Level 1 and Level ...

CMIT Solutions St. Louis

Be Seen First

Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues ... Proven analytical and problem-solving skills * Experience working in a team-oriented, collaborative ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound ... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound ... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ...

GVEC

Support Analyst

Seguin, TX · On-site

$25/hr

Description Support Analyst Office Location Seguin Customer Service Center 927 N TX 46 Seguin ... How You'll Help • Provide IT support and troubleshooting for all office and field personnel with ...

US Tech Solutions

Support Analyst

Raleigh, NC

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Receiving, logging and fully documenting requests for support from help desk, other service ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

... a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ ... Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a ...

Infojini Inc

Support Analyst

Raleigh, NC · On-site

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client ... Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems ...

TEKsystems

Entry Level Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound ... help desk ticketing tools" i.e. Service Now Experience supporting Work from Home end-users ...

Canoe Intelligence

Support Analyst

Jacksonville, FL · On-site +1

As a Support Analyst, you'll be working alongside the Client Support team to manage client ... Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center

Ozarks Health Care

Help Desk Support Analyst

West Plains, MO

$19.75 - $26.75/hr

The IT Help Desk Support Analyst functions as a key team member in a customer service-driven Help Desk environment and provides front-line support for both desktop and laptop users. This person will ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

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Helpdesk Support Analyst information

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How much do helpdesk support analyst jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for helpdesk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Support Analyst, and why are they important?

To thrive as a Helpdesk Support Analyst, you need a solid understanding of computer hardware, software troubleshooting, and networking fundamentals, often supported by a relevant degree or technical certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic Active Directory administration is typically required. Strong communication skills, patience, and problem-solving abilities are essential soft skills for delivering excellent customer support. These skills ensure timely, accurate resolution of technical issues and positive user experiences, which are critical for maintaining productivity and satisfaction within an organization.

What is the difference between Helpdesk Support Analyst vs Technical Support Specialist?

AspectHelpdesk Support AnalystTechnical Support Specialist
Required CertificationsCompTIA A+, ITILCompTIA A+, Network+
Work EnvironmentHelpdesk, office, remoteHelpdesk, remote, on-site
Employer & Industry UsageIT departments, tech companies, service providersIT support firms, tech companies, hardware vendors
Common Search & Comparison IntentYesYes

The Helpdesk Support Analyst primarily handles user support requests, troubleshooting software and hardware issues, and maintaining helpdesk systems. Technical Support Specialists often focus more on resolving complex technical problems, including hardware repairs and network issues. While both roles require similar certifications and work environments, Helpdesk Support Analysts typically provide first-line support, whereas Technical Support Specialists may handle more advanced technical issues.

What are some common challenges faced by Helpdesk Support Analysts, and how can they be managed effectively?

Helpdesk Support Analysts often encounter challenges such as handling high volumes of support tickets, troubleshooting complex technical issues remotely, and meeting strict response time expectations. Managing these challenges effectively involves prioritizing tasks based on urgency, maintaining clear communication with users, and continually updating technical knowledge. Collaborating closely with other IT team members and utilizing knowledge bases or ticketing systems can also help streamline workflows and improve response times.

What are Helpdesk Support Analysts?

Helpdesk Support Analysts are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support tickets, diagnosing problems, and escalating more complex issues to higher-level IT staff. Helpdesk Support Analysts play a critical role in ensuring smooth day-to-day operations by keeping technology running efficiently and helping users resolve their technical concerns.
What cities are hiring for Helpdesk Support Analyst jobs? Cities with the most Helpdesk Support Analyst job openings:
What states have the most Helpdesk Support Analyst jobs? States with the most job openings for Helpdesk Support Analyst jobs include:
Helpdesk Support Analyst jobs near you
Infographic showing various Helpdesk Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 31% Full Time, 2% Part Time, and 65% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Support Analyst

Support Analyst

Acumen Solutions

Cleveland, OH

Full-time

Posted yesterday

Job description

Company Description

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology.  Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results.  We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

Job Description

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible for the implementation and support of high volume, high performance client facing applications. This position would be based in our Midwest office, located inCleveland, OH.  This is an opportunity to work with one of Acumen's global clients based in Europe.  
General Support Analyst Role: The candidate will support applications that are part of cloud based, mobile, and/or on premise environments.  Great opportunity to be part of a new, growing office for an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients. 
Specific Duties:  
- Communicate project status with clients
- Identify enhancement requests as configuration or development effort
- Communicate requirements to developers to complete enhancement requests
- Learn at least 2 client's business processes and application implementation.  Implementation may be Salesforce.com or some other product 
- Support end users questions and issues via various communication channels including email, phone, and portals 
- Determine root cause analysis of issues and help determine and implement solutions 
- Make configuration changes to the application 
- Create reports 
- Develop and execute functional test cases 
- Update project documentation 
- Application release management responsibilities 

Qualifications

- 2+ years of experience in application support, business analyst, or project management type of role
- Flexibility to work various shifts
- Understanding of waterfall, agile, and iterative development methodologies 
- Strong written and verbal communication skills 
- Customer service skills 
- Work well in teams 
- Ability to learn new information quickly 
- Technical aptitude 
- Bachelor's degree in Management Information Systems or related field
- Authorized to work for any U.S. employer

Additional Information

EOE M/F/V/D

VEVRAA Federal Contractor

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