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Helpdesk Officer Jobs (NOW HIRING)

Our department offers progressive career opportunities, specialized units, and leadership development programs to help officers succeed in their law enforcement careers. As a CPD officer, you will be ...

Police Officer

Southern Pines, NC · On-site

$54K - $67K/yr

Comprehensive job relevant training opportunities that help officers advance through the rank structure. Town Benefits Offered: Uniformed officers currently work a 12-hour modified DuPont schedule.

Police Officer

Southern Pines, NC · On-site

$54K - $67K/yr

Comprehensive job relevant training opportunities that help officers advance through the rank structure. Town Benefits Offered: Uniformed officers currently work a 12-hour modified DuPont schedule.

About NOW CFO NOW CFO is a leading provider of financial consulting services, dedicated to helping businesses achieve their financial objectives. We deliver expert guidance in financial reporting ...

About NOW CFO NOW CFO is a leading provider of financial consulting services, dedicated to helping businesses achieve their financial objectives. We deliver expert guidance in financial reporting ...

About NOW CFO NOW CFO is a leading provider of financial consulting services, dedicated to helping businesses achieve their financial objectives. We deliver expert guidance in financial reporting ...

About NOW CFO NOW CFO is a leading provider of financial consulting services, dedicated to helping businesses achieve their financial objectives. We deliver expert guidance in financial reporting ...

About NOW CFO NOW CFO is a leading provider of financial consulting services, dedicated to helping businesses achieve their financial objectives. We deliver expert guidance in financial reporting ...

Many companies and nonprofits either do not need a full-time position OR need additional help that does not require an additional in-house employee. Working with Capital CFO+ lets you focus your ...

About NOW CFO NOW CFO is a leading provider of financial consulting services, dedicated to helping businesses achieve their financial objectives. We deliver expert guidance in financial reporting ...

About NOW CFO NOW CFO is a leading provider of financial consulting services, dedicated to helping businesses achieve their financial objectives. We deliver expert guidance in financial reporting ...

$27.19/hr

Non-Exempt Bargaining Unit: 1 Description Governors State University seeks to fill the position of Extra-Help Campus Police Officer for the Department of Public Safety team. As part of an assigned ...

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Helpdesk Officer information

See salary details

$22K

$53.3K

$102.5K

How much do helpdesk officer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for helpdesk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What is the difference between Helpdesk Officer vs IT Support Technician?

AspectHelpdesk OfficerIT Support Technician
CredentialsTypically requires a diploma or certificate in IT or related fieldOften requires similar certifications, such as CompTIA A+ or Microsoft certifications
Work EnvironmentCustomer service-focused, often in office or call center settingsTechnical troubleshooting, may involve on-site or remote support
Employer & IndustryCommon in corporate, government, and educational sectorsFound across various industries, including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level IT roles and support functionsCompared for technical troubleshooting and hardware/software support

The main difference between a Helpdesk Officer and an IT Support Technician lies in their focus. Helpdesk Officers primarily handle customer service and initial support inquiries, while IT Support Technicians often perform more technical troubleshooting and hardware repairs. Both roles require similar certifications and work environments, making them closely related but distinct in scope.

Is a helpdesk officer a stressful job?

Helpdesk officers often experience stress due to handling technical issues, managing multiple support requests, and meeting response time expectations. The job requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or system outages.

What is the role of a helpdesk officer?

A helpdesk officer provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, requiring good communication skills and technical knowledge. The role typically involves working in an IT support environment and may require relevant certifications such as CompTIA A+.

What is the role of helpdesk officer?

A helpdesk officer provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, typically working in an office or support center environment. Strong communication skills and knowledge of IT systems are essential for this role.

What cities are hiring for Helpdesk Officer jobs?

Cities with the most Helpdesk Officer job openings:

What states have the most Helpdesk Officer jobs?

States with the most job openings for Helpdesk Officer jobs include:

What are popular job titles related to Helpdesk Officer jobs?

For Helpdesk Officer jobs, the most frequently searched job titles are:

Infographic showing various Helpdesk Officer job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.

Police Officer (Trainee, Officer I, Officer II, Master Officer)

Southern Pines, NC

Town of Southern Pines
Public Administration • 201 - 500 employees

$53K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago


Job description

Police Officer (Trainee, Officer I, Officer II, Master Officer)

Anticipated Hiring Range: $53,000 - $75,000

The Town of Southern Pines is a growing service-oriented community with a population of approximately 16,000, seeking qualified candidates for a progressive and professional CALEA Nationally Accredited Police Department. The Southern Pines Police Department is a highly trained, professional organization that has embraced the concept of Community Oriented Policing. The Southern Pines Police Department offers a highly competitive salary and benefits package to include:

  • Minimum Starting Salary - $53,000
  • Additional Salary Credits, on top of base salary, for Veterans, College Degrees, Intermediate and Advanced Law Enforcement Certifications and other specialized certifications
  • Enrollment in the North Carolina Retirement system
  • 401(K) contribution of 5%
  • Medical Insurance at minimal cost for employee plus many ancillary benefit options (see summary of benefits link in this posting)
  • Personal Sick and Vacation accrual benefit
  • We accept unused Sick Leave balance from previous government agency employer
  • A variety of authorized duty uniforms provided by the agency
  • Take home vehicle plan
  • Comprehensive job relevant training opportunities that help officers advance through the rank structure.

Town Benefits Offered:

Uniformed officers currently work a 12-hour modified DuPont schedule. Successful applicants must pass a physical, drug test, comprehensive criminal background investigation and psychological testing.

Please note that the minimum pay range shown is just that - a minimum. We look at every candidate individually and will make sure that your starting pay offer will be based on the experience, knowledge, skills and abilities YOU bring to the table. Lateral transfer police officers are eligible for hire at a rank and salary commensurate with their experience, training, and education in accordance with the department Career Development Program.

We like to take a "total compensation" philosophy toward employment with the Town. So please carefully factor in ALL the pay, benefits, work environment, growth opportunities, team atmosphere, economic stability, etc. together as you consider a rewarding future with the Town of Southern Pines.

Please see job descriptions below:

POLICE OFFICER TRAINEE 9.1.2010.pdf

PATROL POLICE OFFICER I 9.4.2014.pdf

PATROL POLICE OFFICER II 1.13.2016.pdf

PATROL MASTER OFFICER 1.13.2016.pdf

IMPORTANT: In order to be considered as a candidate for this position you MUST upload a completed and notarized North Carolina Criminal Justice Education and Training Standards Commission Personal History Statement, Form F-3. You can access Form F-3 through the employment application. Please use the link provided in the employment application as other versions will not be acceptable. Also, if you are BLET Certified, please upload a copy of your certification.

Southern Pines Police Department

Applicant Information Sheet

Thank you for your interest in a position with the Southern Pines Police Department. In order to be considered for employment you MUST complete a Town application.

In addition, if you are applying for a Sworn Police Officer position OR a Telecommunicator position, you MUST ALSO upload a NOTARIZED North Carolina Criminal Justice Education and Training Standards Commission Form F-3 at the time you are submitting your application. A link to this document can be found on the position posting.

YOU'LL NEED TO FILL OUT THE F-3 FORM. THE F-3 IS LINKED IN THE JOB APPLICATION. WHEN YOU CLICK THE LINK, IT WILL OPEN IN A NEW WINDOW. PLEASE PRINT THE FORM, FILL IT OUT, GET IT NOTARIZED, AND THEN LOG BACK INTO YOUR APPLICATION AND UPLOAD THE COMPLETED COPY.

If selected to move forward in the selection process for your position, you will be notified that you must also participate in the background investigation phase, and all positions will then be required to submit:

- Copy of High School Diploma/GED and CERTIFIED COPY of Transcript from an accredited high school - Copy of Birth Certificate

  • Copy of College Degree and Transcript (if applicable)
  • Copy of Driver License
  • Copy of BLET Certificate (if applicable)
  • Copy of Military DD-214 (if applicable)
  • All documents must be fully completed, signed, dated and notarized (where applicable)

The Selection Process is expected to take between four (4) weeks and eight (8) weeks. The process consists of the following steps:

Step 1: Oral Interview (Allocate 1 hour for this step) All positions

Step 2: Writing Exercise (Allocate 30 minutes for this step) Sworn positions

Step 3: Background Investigation (This investigation takes 1 to 2 weeks) All Positions

Step 4: Conditional Offer of Employment All Positions

Step 5: Drug Screen (Allocate 15 minutes for this step) All Positions

Step 6: Physical Examination (Allocate 30 minutes to 1 hour for this step) Sworn and Telecommunicator Positions

Step 7: Psychological Examination (Allocate 1 to 2 hours for this step) All Positions

Step 8: Firearms Qualifications (Allocate 4 hours for this step) Sworn Positions

Step 9: Offer of Employment All Positions

Applicants that are found to be ineligible for appointment at any step of the process may reapply once the position is re-advertised and the cause for ineligibility has been addressed.

Please refer to the Job Description for the position for which you are applying to find a description of the duties, responsibilities, requisite skills, educational level, and other minimum qualifications or requirements. The complete job posting is also available at the International Association of Chiefs of Police (IACP) DISCOVER POLICING website, discoverpolicing.org and the National Organization of Black Law Enforcement Executives (NOBLE) at noblenational.org.

So that we may keep in contact with you during the process, please be sure your complete street and mailing address, your work, home and cellular telephone numbers and your email address are correct on your application.

TOWN OF SOUTHERN PINES IS AN EQUAL OPPORTUNITY EMPLOYER

The Town of Southern Pines is a drug-free workplace. The Town of Southern Pines does not discriminate on the basis of disability. If you require reasonable accommodations to participate in a job application process, program or activity, please contact the Human Resources Department at 692-7021 or TDD 692-9444 within 36 hours of the scheduled date.

F201E-22

http://www.southernpines.net/police

EQUAL OPPORTUNITY EMPLOYER