Helpdesk Specialist
Monroe, OH · On-site
Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...
Helpdesk Specialist
Monroe, OH · On-site
Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...
Helpdesk Specialist
Monroe, OH · On-site
Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...
Helpdesk Specialist
Monroe, OH · On-site
Manage and resolve IT helpdesk tickets as first-line support for end users * Provide timely and effective technical support to internal users, both on-site and remotely * Proactively prevent system ...
Helpdesk Analyst
Englewood, OH · On-site
$18.75 - $25.50/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Helpdesk Analyst
Englewood, OH · On-site
$18.75 - $25.50/hr
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to ... Apart from this, we also provide IT Staffing services that can help your organization to a great ...
Helpdesk Analyst
$18.75 - $25.50/hr
Company Description Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a ...
Helpdesk Analyst
$18.75 - $25.50/hr
Company Description Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a ...
Desktop Analyst 1- Helpdesk
Cincinnati, OH · On-site
$50K - $60K/yr
Candidates must have a passion for managing a large workload under tight deadlines as this team ... Maintain a Helpdesk presence during business hours. * Answer incoming calls during business hours ...
Desktop Analyst 1- Helpdesk
Cincinnati, OH · On-site
$50K - $60K/yr
Candidates must have a passion for managing a large workload under tight deadlines as this team ... Maintain a Helpdesk presence during business hours. * Answer incoming calls during business hours ...
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Help Desk Manager - 305512
Fairborn, OH · On-site
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Quick apply
Help Desk Manager - 305512
Fairborn, OH · On-site
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Helpdesk Analyst/Customer Service
$18.75 - $25.50/hr
Company Description US IT Solutions Location: Englewood, OH Client: McKesson Type: Fulltime Note : We are Looking for Bi-Lingual Consultants with Proficiency in English and Spanish(Must Have ...
Helpdesk Analyst/Customer Service
$18.75 - $25.50/hr
Company Description US IT Solutions Location: Englewood, OH Client: McKesson Type: Fulltime Note : We are Looking for Bi-Lingual Consultants with Proficiency in English and Spanish(Must Have ...
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Maintain the government-designated help desk call management and process-tracking system, including updates, workflow refinement, and accurate historical records of actions taken by the IT staff.
Be Seen First
Property Manager
Dayton, OH · On-site
$48K - $60K/yr
... Help manage budgets, control expenses, and support revenue growth Work closely with ownership and regional management to meet performance goals Qualifications: Experience as a Property ...
Quick apply
Be Seen First
Property Manager
Dayton, OH · On-site
$48K - $60K/yr
... Help manage budgets, control expenses, and support revenue growth Work closely with ownership and regional management to meet performance goals Qualifications: Experience as a Property ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
He or she may be required to open and close the center, help manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses ...
Helpdesk Manager information
See Springboro, OH salary details
$33.1K - $40K
1% of jobs
$40K - $47K
6% of jobs
$47K - $54K
8% of jobs
$59.1K is the 25th percentile. Wages below this are outliers.
$54K - $61K
13% of jobs
$61K - $67.9K
14% of jobs
The median wage is $71.2K / yr.
$67.9K - $74.9K
17% of jobs
$74.9K - $81.9K
13% of jobs
$84.7K is the 75th percentile. Wages above this are outliers.
$81.9K - $88.9K
8% of jobs
$88.9K - $95.8K
7% of jobs
$95.8K - $102.8K
7% of jobs
$102.8K - $109.8K
5% of jobs
$33.1K
$73.9K
$109.8K
How much do helpdesk manager jobs pay per year?
As of Jul 15, 2026, the average yearly pay for helpdesk manager in Springboro, OH is $73,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $88,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
What does a Helpdesk Manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by Helpdesk Managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Springboro, OH? The most popular types of Helpdesk jobs in Springboro, OH are:
What cities near Springboro, OH are hiring for Helpdesk Manager jobs? Cities near Springboro, OH with the most Helpdesk Manager job openings:
Full-time
Posted 11 days ago
Job description
Helpdesk Specialist
The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system availability, minimizing downtime, and resolving day-to-day IT issues related to hardware, software, networks, and end-user devices. The position works closely with local IT/OT teams as well as the Global IT organization and serves as a foundational role for growth within IT.
Role and Responsibilities
Qualifications and Education Requirements
The Helpdesk Specialist is responsible for providing first-line technical support to internal end users across the organization. This role is critical in ensuring system availability, minimizing downtime, and resolving day-to-day IT issues related to hardware, software, networks, and end-user devices. The position works closely with local IT/OT teams as well as the Global IT organization and serves as a foundational role for growth within IT.
Role and Responsibilities
- Manage and resolve IT helpdesk tickets as first-line support for end users
- Provide timely and effective technical support to internal users, both on-site and remotely
- Proactively prevent system downtime and minimize interruptions to end-user productivity
- Support incidents reported by end users by analyzing issues, identifying root causes, and implementing solutions
- Install, maintain, and troubleshoot hardware, software, and supported applications
- Handle hardware and mobile device deployment, replacements, and lifecycle management
- Perform basic network and WiFi troubleshooting, monitoring, and issue escalation as needed
- Support and maintain time clocks and badge readers, including basic troubleshooting and issue resolution
- Collaborate with IT/OT personnel to ensure smooth operation across office and manufacturing environments
- Collaborate with the Global IT team on incidents, standards, and continuous improvement initiatives
- Document troubleshooting steps, solutions, and known issues; contribute actively to the IT knowledge base
- Support the development, documentation, and continuous improvement of IT policies, procedures, and security standards
Qualifications and Education Requirements
- High school diploma or bachelor's degree in Information Technology or a related technical field
- Understanding of IT infrastructure, including hardware, operating systems, and networking fundamentals
- Strong willingness to learn new technologies and develop technical skills
- Prior experience in IT support or helpdesk is a plus but not required